Nice resort location. Loved the hot springs and swim-up bars. Towel cards and policy are not accommodating enough. Minor demerits for noise from adjoining casita. Staff doesn't have sufficient dollars or colones on hand for the weekend. Food is good but pricey. Tropical fruits were great. Good dining options available in town. Many exotic birds a plus. No fan in the bathroom, but there were TV, phone and fridge/minibar.
They had the nicest staff. Everyone very friendly and helpful. The view from our room was wonderful. Breakfast was good. We didn’t have other meals there.
Excellent location and view of the volcano. Nice large rooms and patio/deck.
Beautiful resort with very friendly staff. Restaurants on site were fantastic. Great location.
Absolutely loved this hotel and area.
Hotel room was clean and perfect. Wonderful staff. Our only complaint was the cost and value of restaurants at dinner. We felt these were a bit pricey.
Very nice, polite staff (always smiling) and we felt safe and pampered. By far one of the best accommodations. Fantastic food and drinks.
Sublime. Very comfortable. Clean. Beautifully appointed. Very welcoming environment. I still dream of the pools. A very repeatable experience.
Loved this resort! The views are spectacular.
The hotel was incredible. We were catered to, and received amenities we weren't even expecting. The golf cart taxi service was nice too. The resort was small enough that it was very walkable though. I can't say enough about our short stay. My highlight was seeing the Sloth with her baby just outside the entrance to the hotel grounds...Made my vacation complete!!!
Loved every minute!! Actually, the resort exceeded our expectations. The accommodations were great, we very much enjoyed our stay there, especially the pools!
Food very expensive
More than met our expectations....a big plus.... arrived on a night when they were offering a Costa Rican buffet dinner. Pools and hot tubs were incredible. Out last night our group had a private dinner in an outside pavillion all.
Beautiful garden and great views from this hotel.
Pool area and hot water springs
The maintenance staff even fixed my broken sunglasses.
Included breakfast was very good.
The hotel was great and the staff friendly and helpful.
The location of our rooms was totally awesome and the hotel staff was wonderful. One suggestion would be to have some drawer space so we didn't have to live out of our suitcases. But that is a minor thing! It was very easy to grab a taxi into LaFortuna, which we did two nights for dinner.
Would have preferred a king bed to two queens. Enjoyed the hot springs.
Excellent! See Dennis' comments
We absolutely loved every minute here. The hot springs were unbelievable.
Roy in the dinning room was an amazing waiter!
Beautiful resort in a beautiful setting!
Facilities and staff were top notch!
Enjoyed the stay. Some rooms can be a good distance from the restaurant
The hotel was amazing, the hot springs were fabulous and the staff was super friendly and very helpful. My only complaint was the lack of food options at the hotel. There are two restaurants on site but they were both kind of pricey and the only other food options were a 20 dollar cab ride away! But, the hotel was clean, well kept, and had amazing views and wildlife!
Idyllic. No complaints. I felt safe there with my child. We were spoiled by this experience.
This hotel was absolutely beautiful. The rooms were great and the grounds spectacular. The staff was great and the food was delicious!
Very nice! Small rooms. Gorgeous grounds and pool. Very nice staff!
Small rooms for 4-gorgeous grounds.
Got a few towel animals. One bartender took good care of us. Meals were expensive-everywhere not just here.
staff often overlooked us since we were young. food was too pricey and not that good.
The amazing place, will recommend to my friends
Beautiful location, wonderful staff. There was a sash on the door celebrating my son's birthday and that was wonderful. The rooms were great. If we needed something, someone came by within minutes. It was a bit strange that no one could visit but I guess there were security concerns. We had to go to our friends' hotel, very close by, instead.
Beautiful resort with gorgeous gardens everywhere. Very beautiful hot springs !
Loved the hotel, yoga at sunrise, hot pool and spa..... laundry service was WONDERFUL after our dirty, wet adventures.. everyone at the hotel is very friendly and helpful... A+
Great view of the volcano, hotel was nice enough, could have been upgraded a bit.
Beautiful place. We felt pampered by the staff and beautiful grounds. We will recommend this place. Food and drinks very good as well.
a special thank you to Manrique from the pool bar/ restaurant. excelent employee
Wow! This was such a treat. I thoroughly enjoyed my stay here. Great staff all around who provided many personal touches to make me feel special. I really relaxed here and experienced Pura Vida!
Very classy place. Really impressed!
Rooms were awesome. The property was great. Breakfast Buffet was so good! Prices at the restaurant were just a bit expensive, so we only ate there one night and took a taxi to town the rest of the nights and ate dinner in town.
We loved this place. Only wish it was a little closer to town. We would definitely go back
The pools were amazing! We also enjoyed the yoga in the mornings. The only down side was the cost to go into la Fortuna but honestly the hotel was so great that we enjoyed just hanging out there during our down time
The staff was great the view were more than words can say we seen the top of the volcano the springs were the best
very nice. only "issue" is the need to take a taxi to go into town to eat. they closed the restaurant one night due to "private event" and only option was to eat in the Italian restaurant...who goes to costa rica to eat Italian food???? the room was very nice. breakfast was fantastic.
The hot springs pool is awesome!
Best place in Costa Rica
The staff was so friendly & patient while trying to communicate in English with us. The hot spring pools were unbelievable & the view from our room was amazing to wake up to everyday!
Loved the place. It's the second time we've been here and we would not hesitate to come back. The hot springs are phenomenal. The proximity to town was perfect. The view was perfect. The units were great. The staff was wonderful. Our only issue was minor...the breakfasts were just ok. Nothing stood out.
Would have liked the second restaurant to have been available. Was opened only for breakfast
Restaurant was closed at night and the pizza place was all we had and a little pricey for the limited options!
We had a great stay here and would stay here again!! Used concierge to book early morning sloth tour which was recommended by hotel. Tour was the highlight of our trip. Local family operation with excellent guides, great breakfast, lots of sloths right around town, great scenery, and all around excellent time!!
Older tour guide did not speak any English but he could find sloths, animals, frogs, toucans anteater, like a pro hunter!!! Again the highlight of our vacation!!!! Went to Natura zoo just up the road from hotel and was very disappointed! Not worth the money!
Had the most amazing time here. The resort is beautiful and the staff helped celebrate my friend Esther's birthday. Will recommend to anyone travelling to the area.
Very well staffed hotel. The staff met every request and were very friendly and happy help you learn the language.
Beautiful hotel....loved hot springs
Lovely gem of a hotel, at the base of Arenal. Loved our room's view. While lighting was lacking in the rooms, the view and the friendly service made up for it. Loved the hot springs and would definitely stay again!
This is a very nice hotel with great staff. It's a little too manicured for my taste - but that's not anyone's fault. Service was exceptional. food was delicious.
excellent hotel. facilities in top shape condition. loved the hot pools. prices for extras was a bit over-charged in our view (especially for dinner)
Food was over priced and not very good. Staff very friendly!
What a beautiful place. I love everything about this hotel. The view of the volcano was amazing. I love it's hot springs. The sushi restaurant being a swimup option was great. If there was one thing I would have liked is more food option. The location was a bit far from town, so we ended up not going to town. But just staying in our hotel. But regardless, it was great.
Food was a little higher than thought
The only thing I would criticize is the sushi counter. Very meager fish portions on the rolls. Mostly rice. Otherwise, a phenomenal resort in a beautiful location!
Lovely hotel. We enjoyed the hot springs and pool immensely. The food was good. The staff was great. The room was fine, but could have been a little more insulated from the sounds of the birds in the morning ... we didn't sleep too well. Not too much else to do there with active children, so we booked an additional Sloth Tour (awesome) and toured the local Nature Ecological Park (great as well).
rooms to far from everything,ac trouble
Loved the hot springs and view of the volcano.
Wow, I cannot say enough good things about this place and the staff. We truly felt like family here. We were definitely spoiled from staying here first. The grounds are amazingly beautiful, with hot springs on site. The staff was so friendly. We ate at both restaurants at the hotel and had amazing food each and every time.
This hotel was amazing. The staff treated you like royalty. Always willing to go a step beyond. The quality of service was outstanding. The grounds/views of this hotel were breathtaking. I loved the pool/hot springs. Was a great way to end the day just relaxing in the hot springs with a tropical drink.
Beautiful place. Staff was great.
We loved this hotel. We didn't would have loved to have had lunch or dinner on site, but drove into town because the restaurants were very pricey for lunch and dinner.
Great hotel for its purpose. Near volcano and adventure excursions. Staff are wonderful. Breakfast is very good. Other meals are good but not great. Not much to do at night, but we did enjoy the hot springs and opportunity to relax. I would definitely recommend this resort.
Beautiful hotel, great pools, friendly and helpful service. Sushi Bar ...not great.
If I could give higher than a 10 I would. From the moment we arrived everyone at the resort made us feel welcomed. They put a sash on our door wishing us a happy anniversary and another one inside for my birthday. They also left special arrangements in our room every day. The entire staff was friendly and the front desk was always courteous with answering our many questions. It was one of our very favorite places that we have ever stayed and a great experience all around.
This hotel is very well maintained and the service is incredible. They do their best to make sure all their guest enjoy their stay.
This was our favourite hotel.
Loved this hotel, staff, location. Prices at the restaurant were a little high and the food only so so. That's our only complaint.
Bed was squeaky, but overall a beautiful resort. Loved the Hot Springs
WOW!! is all we can say about this hotel. It was absolute paradise!! Everyone was so nice from the moment we arrived to the moment that we left. We didn't want to leave. It was amazing!!
Fabulous!! Should have booked one more day.
Loved the place and the staff. In hindsight, I wish I would have thought to ask for a step stool (to get up into the bed) and an extra chair since there were 2 of us and the beds were too high to sit on.
Our room had a strong sewer smell on the second night of our stay. The staff came to clean and spray the air. I was unable to sleep that night.
We loved the hotel. The food wasn't very good in the main dining room for the price. The staff was helpful. There were a few staff members that stood out as very nice. Loved the pool!
This resort is a serene and peaceful place. The magnificent gardens provide privacy for all. Loved that the plants were labelled. The pools were great. The staff was very attentive and helpful. Swimup bar was fun and where we ended up getting most of our dinners as we had diet restrictions that were met there.
The food at the hotel was pretty pricy but everything else was great
Nice grounds and pools. Staff was friendly. Food was expensive at the hotel.
This resort was wonderful. The rooms were clean and the staff were very accommodating. The food was a bit expensive for not having any other food options other than their restaurants. And the pasta was not fully cooked.
Arenal Springs exceed all of our expectations. From the warm honeymoon welcome 12 e received to the beautiful views exceptional message facility and absolutely amazing staff everything was perfect. We would 100% stay with them again.
There were only two restaurants that were very, very expensive.
Best breakfast of any hotels of our stay.
We loved this hotel, it was excellent. the free morning yoga classes were excellent, the staff was friendly, the rooms were clean and the food was good.
We loved the hot springs and the swim up bar. The staff was wonderful. The breakfast was amazing - omlette bar, waffle bar, and all the typical food! Would recommend going somewhere else for dinner. Dinner was just average food at a very high price. We had lunch at Tiquicia in Fortuna - excellent.
The room was spacious, clean, and beautiful. The resort was laid out in an excellent way. Nothing was too far, hours of restaurants were good. My only recommendation is that there should be a resort bar open later than 9:30-10pm. It would have been nice to have a drink and snack outside with other guests later than 10. I also recommend incorporating an event, show, or guest gathering in some way. Because the resort is to intimate, the guests are very friendly and we all tend to get to know each other. It would have been fun to incorporate a game night or late night dancing to continue this theme.
The staff was PERFECT. I can't remember everyones name, but Alexander and John were very sweet and friendly knowing I had traveled along. All staff was attentive and very happy to help.
Beautiful, clean resort. Everyone was wonderful!
room did not have adequate closet for clothes and was a bit small for 4 people, the two beds consumed much of the room. other than that, was fine.
Beautiful hotel. The staff was excellent.
The pools were wonderful!
There were bugs in the room (tiny ants all over) sometimes on the bed. I felt like I needed to sleep in sweats to avoid them. There was a huge spider that would run out of the closet and back. The best parts of the resort were the views from the room and the common areas, the hot springs pool with the swim up bars; location to fun excursions; it was peaceful; the breakfast was fine; the staff especially at the hot springs; the golf cart rides. Food was a bit expensive.
We received an unexpected upgrade and the rooms were incredible. The resort is very nice, the staff is friendly, the service was always prompt. My one disappointment was in the food. It was very expensive considering the variety and quality. It was less expensive, even with taxi fare both ways, and more authentic Costa Rican food, to go into La Fortuna to eat.
There should be a very distinct indication between Arenal Springs Resort and Spa and The Springs Resort and Spa at Arenal. These two hotels - with eerily similar names - are not anywhere similar in amenities.
The hotel was wonderful. Our group really enjoyed the pool bar. It was also close enough to the town of Fortuna for us to go to for dinner. But the service was excellent. We had a problem with the air conditioning and help was there within five minutes of our call. They had it fixed right away.
This hotel was fantastic. The service was great, the food was delicious and the rooms were clean with comfortable beds.
This place is amazing! We had the best time with the best staff!
Not quite the coziness as the Falls, very nice and people were friendly
La Fortuna and Arenal are definitely attuned to the short-duration-resort-vacationer, but we knew that. The resort is extremely well run and tremendously comfortable - we have no complaints about our lodgings, though I have to admit I felt just a bit uncomfortable with all of the luxury given our previous equally wonderful but far less...pretentious? lodgings of the past week and a half. That, however, is just me. I chose this location as a bit of a treat and a splurge to finish off our trip, and it served the purpose well. We left relaxed and refreshed. A bit of advice, however...don't eat at the sushi bar, and definitely head down to La Fortuna for at least one dinner (like we did) to experience the backpacker vibe. It didn't hurt that Arenal was out for the 3 days we were there. Really quite magical when that happens.
Great place to stay
Fabulous hotel but we were surprised at the number of large groups of children in the pool!? This also caused issues at breakfast and on 2 occasions we gave up waiting for eggs or omelette as the queue of children waiting for pancakes etc was crazy.
We liked this place a lot
We loved all the springs at the report. The staff became our friends during our stay!
lighting too dim for reading, no chairs inside the room. beatiful grounds, too nice for the time we spent there, as we were elsewhere every day.
The walls to the unit next door were rather thin. We had trouble with the coffee maker and the staff very promptly came and replaced it. The towels folded into animals and left on our bed were quite cute and the evening delivery of chocolates in the little cardboard volcano was also a nice touch. Great staff. The meals were delicious and this is a very beautiful resort. My favorite on the entire trip.
My family felt welcomed and cared for...everything was beautifully maintained
We had a great time at this hotel. The only thing I'd say is the sushi at the hotel was not that great, but the guy making it was really great, so it's hard to complain.
They should not call single rooms "suites". We were under the impression that we would be getting an extra room. Instead, our "suite" was a standard room with a roll-away bed. Also, the restaurants are VERY expensive ($20 for wings?) with very little in the way of kids dining.
Loved the resort. The resort grounds were beautiful. Kids had a great time at the pools, and parents thought the hot spring pools were wonderful.
Disappointed in lack of bar by cool water pool that wasn’t swim up. It was very hot and didn’t want to sit in hot water to have a drink.
Hotel was too generic and not very authentic. Staff were not attentive and food was of poor quality. I would choose not stay here again. Also, calling a 1 room cabin a "Junior Suite" is ridiculous. There was nothing about the room that made it a suite.
This resort is gorgeous and we were awed with the grounds. I took advantage of morning yoga, the hammocks, the springs, pools, swim bar, and the gym. The breakfast was amazing, so delicious and many options which changed daily. The other food options were not particularly interesting, and a little expensive, and we preferred to venture into town for lunch/dinner. However, the resort was so wonderful, i would stay there again. The view is amazing, and the atmosphere is spectacular.
Excellent food overall. Lovely pool area. We thoroughly enjoyed our stay here.
This hotel exceeded our expectations! It was amazing! We traveled with 3 kids so we had an entire tiny house to ourselves. I can’t wait to go back to this hotel.
Had a great stay. We were upgraded on arrival to a Master Suite and found the room exceeded our expecations.
This is our second time at Arundel Springs period the food at the restaurant with the exception of the breakfast buffet was not very good period and there was not a reasonable way to get to town if you did not rent a car. I think they Would enhance guests experience if you have provided periodic shuttles to Fortuna forecasts
I would give the Resort higher than a 10 rating. We had a fantastic stay and the staff was wonderful.
Food was outstanding
Arenal Springs spa was fantastic! Beautiful, peaceful, clean. Staff was always helpful and friendly. Yoga in the morning, excellent breakfast, hot springs. This was one of the many highlights of the trip. Will gladly stay here again.
Great location. Great breakfast. Incredible room and views. Friendly staff. Hot springs were ok. Better lunch and dinner options would be nice. Great resort and grounds.
Again so far from any restaurant, had to take a taxi every time we wanted to go out .
Love, loved everything about Arenal Springs Resort
My friend and I will come back to this place. JUST the BEST! From feeling like a Princess for four days to the quality of food and services....AND our room! Chinese evergreens in the shower watered by rain. Totally awesome. The private deck outside the room...facing the volcano...birds....chairs and table...The HOT SPRINGS! Awesome.
Our only suggestion would be to include a chair inside the room for sitting.
It is a great hotel. The restaurants are a little on the pricey side. We were fortunate enough to get a clear morning to see the top of the volcanoe from our room.
Best hotel we’ve ever been to. This was our 2nd time staying here.
Very little storage space. A dresser in the room would be helpful. Meals were good. Staff and service very good.
Wonderful staff, room, food and hot springs!! A little confusing finding on Garmin because there is a Springs Resort and Spa also!!
Both the staff and the property were incredible. Very helpful and the accommodations were perfect.
best of all the resorts , would go back again , and would recommend to everyone, good choose
This was a great hotel - loved the setting, loved the hot springs, loved the sushi restaurant at the pool, swim up bar, hammocks. I would stay there again.
Absolutely loved it - especially the wonderful gardens full of birds and the hot thermal swimming pool!
Lovely hotel and experience! Wished we could have spent more time here!
Absolutely fabulous! Beautiful quiet lush setting- fantastic staff, thoughtful, responsive, gorgeous rooms- great food, facilities and setting
Hotel was beautiful, pictures do not do it justice!
A quaint, rustic type of accommodation, but has everything you need. Shuttle was prompt when we used it, but we found the walk an easy one, even in the rain.
The hot springs were amazing, and the staff was very friendly! My only complaint is that we could hear pretty much everything being said or done in the room next to us. The walls were fairly thin.
This was fabulous! The service was excellent! We loved this place. The setting with the mountain in the background and the hot spring pools was amazing.
I have already recommended this resort to others.
We enjoyed this hotel very much. The food was a little over priced but the breakfast in the AM was great and the staff was just wonderful
This was a great location and the staff was friendly and helpful. The food was first rate and the amenities were great as well.
The hotel was great! It was in the perfect location, not too far from the city only a cheap little taxi ride, and yet still secluded enough to be relaxing. The Springs and variety was great and thankfully we took advantage of the free yoga that was offered every morning in which I would recommend to everyone to kick start the day. The breakfast was amazing with plenty of choices. The staff was very attentive, providing us with anything we requested and even grabbing some fruit off the trees located on the resort which was all different types. It was a beautiful hotel, and the separate villas give you the privacy you desire.
Everyone was so friendly! Would highly recommend this resort!
A really lovely hotel . Glad we had booked activities in advance as were rather expensive if booked in the hotel . Yoga was really good and well worth getting up for. The pools were lovely and enjoyed the sushi.
Beautiful resort, the food and beverages were kind of expensive.
Recommend it to anyone, and we would stay there again.
We had a wonderful stay at this hotel. The room had a wonderful view of the volcano. They staff was respectful and attentive.
We were only here for a short stay, but we enjoyed the room, the property and the staff.
Loved this hotel. The hot springs were nice to sit in at the end of the day and have a drink at the pool bar. The staff were nice. The breakfast was great. We never got to eat in the restaurants other than breakfast. One was too expensive for our group of 7 and the other was always booked. We did most of our eating at the pool bar. The location is close to town.
staff was very accomodating
Hotel muy lindo, vamos a regresar pronto
Beautiful resort! Staff was great.
We really enjoyed it hear but we felt the food and laundry services were over priced
This place is a paradise and the staff extremely helpful and accommodating. Guest services Romario, tour desk Eduardo, yoga instructor Grizelda, restaurant hostess Sharon and grounds worker Fernando all made our stay exceptional
I have been very impressed by that hotel. I want to go back!!!!!!
Great accommodations. Pool and hot springs super.
Excellent resort, exactlt how it was explained.
Would choose a hotel in the closest town next time, so had easier access to less expensive food, as well as to more stores/sites. The breakfast buffet was amazing. The food quality and service was good for the 2 dinners.
Fantastic place. Really excellent, friendly staff and we would visit this hotel again.
I would stay here again. The only suggestion is the A/C needs updating. I understand the need to conserve energy but it took quite a while for the room to cool off. The staff is amazing and the breakfast delicious.
This resort is amazing! Will go here again in the next couple years and will recommend to anyone traveling to Arenal. The staff was super friendly and were very respectful
This hotel was beautiful. There was a nice selection of restaurants on site. We all loved it here.
Great view, but the food was pricey and average.
This was a beautiful place to stay. The only bad part was having to pay for a shuttle to and from town.
Beautiful resort. Staff very helpful with any questions or requests.
The only problem was that it was very easy to hear people talking in the room next-door. It was like the people were in the same room!
Pools were lovely. Great breakfast buffet. Has both a high end restaurant and a more casual pizza place which was a great option as well. Bathroom amenities could have been a bit better for the price.
The hot springs were unbelievable
The property was pretty, the staff was great, however the noise that you could hear between the rooms was LOUD.
Service at the restaurants was slow, but friendly
everything was great very friendly
so nice to be met with a smile and drink that late at night.
Loved the view, used the pool and springs quite a bit. Room was a little small but perfectly manageable. Food on site was pricey but good, and staff was very helpful with delivery options and in finding a place to eat out in LaFortuna. Overall a great experience.
This hotel and grounds were the prettiest place we've been. They pay attention to detail of everything. The streets, lawns, foliage, just everything immaculate. Highly recommend it.
Beautiful accommodations - the hot springs felt great, good food, very nice experience.
Our room was on the top floor of one of only 2 two story buildings on the property, at the very back of the property. An absolutely incredible, unobstructed view of the volcano. Loved this resort.
Very beautiful. We would have liked to do more yoga but only one class at 7:30 daily & 2 days we had to leave resort early. Yoga should be offered at another time also.
Enjoyed our stay!
Restaurants were over-priced.
Spectacular view of Arenal from all rooms, facilities top rate, attention to the smallest details; it was the highlight of our trip.
Amazing views and location. The accommodations were gorgeous. The beds were hard,but we slept great. The staff was great and the grounds were gorgeous. The restaurant is pricey,but then we were way out.
The restaurants were oddly expensive - some stuff was priced as we might have expected, other items were much expensive than we expected. Plus, we did not expect a $12 cab ride each way to get into tiwn, making the option of going into town to eat also expensive.
The resort was really great. Breakfasts were first rated. We did not eat in dinner in the restaurant as it was ridiculously expensive. Pools were lots of fun. Loved the early morning yoga classes.
This was the nicest hotel we stayed in, and the pools were a big hit
The resort and staff were nice. Our first night we were told the items in the refrigerator are complimentary. However, when we asked for more we were told we would need to pay.
Quality facility. Particularly impressed by caring staff, particularly Roma, who ensured Bonnie's sickness was as comfortable as possible, including regular phone calls to check up on her comfort.
Staff at this hotel were tremendous always making sure had everything we need.
We had a very comfortable stay. We enjoyed the towel art of housekeeping and the front dest staff was delightful and made good dinner recommendations. The gift shop had a great choice of local artisans work.
This was an amazing hotel and experience from the moment we got there. The staff was amazing, and truly created the Pura Vida experience.
Looking forward to coming back again.
Loved the resort, we spent a lot of time in the hot springs and they were heavenly!!
Wonderful!!! Couldn't have been happier!!
Loved this hotel
The room was a little awkward to share with three people. There was no desk or chair so it felt a little cramped. The facility was very nice and the hot springs were great. Food was expensive.
food was okay at best, overpriced for the quality, a little difficult to get into La Fortuna to try local restaurants. Beautiful pools and spa!!!
This was our second stay at this hotel - the room was very comfortable, the view of the volcano, and grounds superb. The staff was very welcoming, and helpful. The hot springs right on the grounds were relaxing. The breakfast buffet is the best of any place we have stayed in our two trips to Costa Rica.
Food at main restaurant for dinner was not as good this year
Fantastic staff and support.
We enjoyed the hot spring pools and our the view from our accommodation. The housekeeping staff always surprised us with a new "towel animal" each day. There was a welcome bottle of wine and wind classes on our first day. Most staff were friendly and helpful and took pride in their jobs. However, the front desk help and one of the waiters were not welcoming . Guests should be made aware that it is a twelve dollar taxi ride each way if they want to eat at a restaurant in town. We thought there might have been a hotel shuttle for a nominal charge per person. The hot water in our bathroom was sporadic. I am not sure whether it was a solar tank system. The breakfast buffet was excellent.
The best place I've ever stayed!
Wonderful place for couples or families. Morning yoga was fantastic. Great location.
Food is overpriced
Lovely establishment very helpful staff good food and the towels folded into animals were amazing
this was the best part of the trip
By far one of the nicer hotels in Arenal. We saw a few others and were not impressed but this place is just beautiful, quiet, clean and the hot spring quite nice.
Excellent fron desk staff. Went out of their way to help and advise. Beautiful place.
A pretty big letdown after Los Altos. The plastic wristband thing is so tacky and a quick turnoff when we arrived. Staff was friendly enough. The value question is due to the restaurant - way overpriced for the quality. Expect resort food to be expensive...but it needs to be good.
You could easily hear conversations of the neighboring room - thank goodness it was my kids.
The place was such a contrast to Los Altos.
The food was a little overpriced
top notch hotel & resort food very good too
Food not that good. Buffet breakfast choices not as high quality at Parador. Dinner buffet on Dec. 24 was just okay
Loved the hot springs
Very nice resort and excellent customer-friendly staff. Always smiling and asking how they could help. Would have been even better if their bird feeding stations had been open.
"Hot spring water" was not exactly what it seemed. Otherwise, great hotel.
The place is beautiful however we had some concerns:
ants in the room
no chair to sit in in the room. we brought the patio furniture inside.
service in Italian restaurant was terrible. We order drinks and salads for before the meal. All was served together.
Buffet breakfast was very nice!
The pool side bar closed early and we had planned our evening to enjoy it, and is really the only thing to do after dinner ( or work out room)
There should be an evening yoga class. there is nothing to do at the hotel after dinner time. We considered the place nice but boring., and somewhat over priced. the welcome drink was a nice touch.
Nice resort with a beautiful view but not worth the price tag.
Hotel was great and clean! Really wish some of the restaurants/pool bar stayed open later.
I thoroughly enjoyed this hotel, would recommend it to friends and would absolutely stay here again!
We even saw the volcano!
It was a lovely hotel but the property was a bit too large for my taste, I prefer smaller hotels
Unfortunately the Italian restaurant was closed. The other one was good but pricey.
Was very disappointed with the breakfast Fruit was not ripe . Had to ask for coffee each am silverware Should have been more food selection for breakfast Staff did not understand common words like coffee water
This hotel was so much fun! I loved the volcano view too. I'm very happy with our choice.
Great hotel. Bit far from town, no free shuttle, food was great but very expensive. They needed quick cheaper food menu. The hot springs are amazing and so r the views..
This place was amazing. So clean and beautiful. The staff was so nice. The only negative thing I would say about this place was that the food was mediocre and expensive. However, the breakfast spread was great and it was easy to get into town for lunch or dinner.
Great location and views of volcano. I enjoyed the breakfast buffet but the restaurants were a bit pricey that's what you would expect at a resort. The staff were always friendly and helpful.
The rooms were small.
Great Hotel very scenic and wonderful gardens/flowers, food can be some issues
We plan to go there again.
The only negative that we could add...is the mattress was really firm...I mean, REALLY firm.
There are no nearby restaurants. The isolated location was a 10Dollar cab ride from restaurants and town. The accommodations were very good. The food at the hotel was expensive and only OK.
Beautiful hotel, staff very efficient and accommodating ,surrounding area and room very clean . Definitely would recommend and stay there again.
Amazing hotel, beautiful setting, CLEAN, friendly and outgoing staff - nothing is ever a bother staff are fantastic!! Only slight negative would be price - Mixed drinks $8 each is pricey, sushi also extremely expensive and unless you order from the bar menu, dinner at the hotel is also quite expensive. It is worth it though, what a great place.
This was the best place we stayed with an excellent staff. Once again, we asked to be changed from a room with no view and they gave us one with a direct view of Arenal. The spas and pools and ground were fantastic,
Beautiful resort. Wished we had been able to spend more time there.
This place is absolutely lovely. Total paradise. I wish their spa prices had been a bit more reasonable - or you had a package option that made them competitive, but it was a bit outlandish for how wonderful everything else was for the price. All in all, such a great stay!
This hotel was AMAZING! Loved everything about it. The room was great and the staff were so friendly. Want to stay there again.
Very Nice Place and loved seeing all the wildlife and exotic plants. Beautiful place
Loved this place! Wish we could have stayed longer. Everyone was super friendly and the hotel was beautiful!
We loved staying here! Friendly and helpful staff. We always looked forward to the hot springs at the end of our day and the buffet in the morning was super!
Lovely property, lots of amenities, great food and beautiful views. Can't beat it for the price.
Excellent accomodations, excellent food, excellent staff
Excellent, beautiful resort. Breakfast had a large variety and staff very friendly and willing to help.
The resort was very nice and exceptionally helpful in meeting our needs. The buffets and dinner were very nice too.
Very nice, friendly, and helpful people. Great atmosphere, food, location. Overall absolutely nothing negative to say. Would highly recommend.
Beautiful hotel, friendly staff, and good food made a great start to our trip.
The hotel staff were very pleasant and accommodating of all our requests. The room was clean and comfortable. The gardens and grounds were exquisite, and the food was delicious and plentiful. The hot pools were delightful.
I loved the resort and would definitely recommend it and would stay there again. I rated the comfort a 7 because the bed was super FIRM and it wasn't very comfortable.
Everyone was kind, courteous and professional. They went above and beyond to make us feel comfortable
Bed was a little too firm for us. Otherwise...........Excellent.
Arenal Springs is a great hotel with an amazing view. The casita style of the rooms make for a quiet experience and each room faces the volcano so there were lots of opportunities to "volcano watch". The staff was very friendly and attentive and our housekeeper gave a thorough cleaning of the room and left us cute towel animals. Food at the buffet for breakfast was abundant and the brick oven pizza was delicious. The grounds and pools were amazing - I could have stayed there all week.
Loved the hotel; the hot springs were wonderful. Staff was incredibly courteous. Quiet and peaceful environment.
Big tour groups a turn off. But otherwise a lovely stay.
Far beyond our expectations! Breakfasts were delicious. So nice to have golf carts available for my difficulty with walking. Lovely place to stay. The view of Arenal will be in my dreams for a great while to come!
The bartender at the pool bar was so wonderful and kind to my family. He made our evenings at the pool very fun. The hotel is beautiful and the views are amazing!!! Loved it! Wished there was airconditioning in the bathroom.
Most beautiful spot and loved that all the rooms were private but still had a clear view of the volcano. Restaurant for dinner was a little expensive.
food and beverage was way overpriced for the quality
We loved this hotel. I would like to go back and spend a week there. The food was great. The grounds were beautiful!!! Good Job to the gardeners!!! The view was breath taking!!The hot springs great!! To be able to eat in the hot springs at the swim up bar was wonderful.
Rooms were nice and clean. Beds were hard as rock, though. Staff was very welcoming. Breakfast buffet was amazing. Dinner menu was very strange. We were looking forward to traditional Costa Rican dishes, but the menu was a strange mix of what it seems they think Americans and Europeans eat at home (spaghetti with hot dogs?). Also super expensive for the quality. Facilities were great. It is a beautiful and unique property.
Arenal Springs Resort was AMAZING! It exceeded our expectations and we loved our stay there. The only drawback for us was the high cost of meals at the restaurants. We had not expected it to be such a high end resort so we were not prepared for that, and it ended up costing us a lot more than we had budgeted for. Going into town for meals was not a good option either as we were a group of 6 and that meant 2 taxis, which would end up costing us so much that it didn't warrant doing that, so we stayed at the resort for meals. It would be good to let people who book Arenal Springs Resort know ahead of time that it is an upscale resort and the food prices will reflect that, so they can be prepared for that. Other than that, it was absolutely perfect!
Beautiful location and facilities. The staff was nice and accommodating.
The beds at this hotel were hard as a board, which is our biggest complaint. We loved the grounds of the hotel, hot springs pool, and the overall room (minus the bed). A challenge we had was that we were "stuck" at the hotel without a car. So we could not explore without paying a lot for a taxi (something we would do differently if we visit Costa Rica again). The hotel staff were nice and helpful throughout our stay.
Staff was great at the front desk & allowed early check in + choice of rooms available. We were able to get a great room up front. We had activities planned during the day, so it was great to relax in the hot springs in the evenings. The grass is so soft, you don't even want to wear shoes. Maids appreciate tips, as we were greeted with towel animal shapes after the first clean-up. Duplex layouts and shrubbery give each room private porches facing the volcano scenery. Excellent full breakfasts.
Great resort. Rooms were nice and staff very friendly.
What a great place. The pools were fantastic. They set us up with a private place to celebrate my sisters 30th wedding anniversary
This was by far our favorite accommodation. The cottage was exquisite and the view of the volcano amazing. We would return to this resort in the future.
Loved this hotel. By far, one of the friendliest staffs. For whatever reason, our rooms weren't ready when we got there so we had to wait about 30 minutes, but other than that great. Great food and menu options.
Beds were very hard but got cushion top for bed right away. Hotel felt like a cruise ship-too many people.
Pool area was terrific.
Ask for the Master Suite. Unbelievably beautiful.
From the fantastic view of the volcano, to the very comfortable and clean room, the accommodations more than met our expectations. We enjoyed walking around the hotel grounds which was like a huge garden. The hot springs weren't as hot as we would have liked but we enjoyed them just the same. The majority of the staff was friendly and very helpful.
Again we were taken to a room that was not ready. We were going to be in an upper floor room with a nice view but it was currently occupied. Ended up in a room with 2 beds, it was ok. Manager offered to pay for our dinner that night, which was very nice of him, much appreciated.
I was frustrated by the dining options, and how far the resort was from anything else.
This was the second hotel that we stayed in CR and the staff was welcoming and friendly. The hot springs were so nice to swim in after the long hike down to La Fortuna waterfall.
I didn't have any expectations but I loved the plants and birds!
It is a very nice hotel and the staff is friendly and helpful. The only real issue is that it was a bit colder and more rainy than we were led to believe by PTW.
The hotel was beautiful, the staff friendly and helpful and the rooms clean. The food was not that good especially for their prices. I thought maybe that's what the food is like in Costa Rica until we went to the other hotel on the trip. No, this hotels food wasn't good.
There were times when we did not have hot water in the shower. We also had to call numerous times to get toilet paper.
We loved Arenal Springs - we were upgraded to an incredible room with an outdoor rain forest shower and the food was great. The concierge was not the friendliest, but everyone else was. We had dinner one night at Benedictus too - what a cool place that is!
Dinner at the restaurant on site was expensive, but other than that everything was perfect! We enjoyed our stay and everything was beautiful.
The Hot Springs were wonderful, with many pools to choose from. Our room had an excellent view of Arenal. We wish there had been screens on the windows, were not able to leave windows open at night because of bugs.
Beautiful hotel; enjoyed the hot springs and special touch of chamber maids
upgraded to a beautiful room, and the staff were great ! they helped our daughter who was going on to Grenada Nicaragua with transportation.
Lovely resort, grounds were beautiful. But we felt isolated from La Fortuna. Only access would be by taxi. Found the available restaurants fairly upscale for our needs offering very little in Costa Rican foods. Doing it again we would probably request a hotel closer into town.
The cost of food and drinks was extremely expensive. So much so that we preferred to eat inLa Fortuna
Wonderful, loved the animals, birds, and plants.
Very clean and very nice accommodating staff
We loved this hotel and the location, we would definitely come back. Resort was very clean, staff was very helpful and friendly. Food was good too, buffet style for breakfast; there was something for everyone. Fruit was fantastic! At night we would go to Italian place for dinner, great steak, pizza..service was exceptional at whole resort - reception, room service, at the restaurants..we were very happy there.
Poor lighting in the guest room
Awesome hotel. Landscape well maintained daily. Great room and awesome views of volcano. Totally enjoyed stay.
Good choice! Loved the thermal pools! They did a fantastic job treating George on his birthday on Jan. 18th! They created a bed sheet/towel design with a turtle and a small bottle of wine and 2 glasses! Then later when we returned from dinner out they surprised him with a volcano birthday cake that we all enjoyed on the deck in the evening! Very special! Lisa(?) at the desk was always so helpful and patient with me!
We have only good things to say about this resort. It was the best!! Great views, staff, room, food in the Italian restaurant.
No exercise facilities available.
Beautiful, relaxing experience! We want to go back and spend more time here.
Amazing hotel and hot springs. Wish they'd had a shuttle to La Fortuna though.
Nice hotel, lovely pool and springs. Excellent service from the service director who was aware of our kosher food needs.
A microwave would have been helpful. Loved that the resort is locally owned.
Everyone at the hotel was very pleasant and helpful.
Resort is fine. We had an initial problem with our 1st room but it was addressed. Staff is very helpful. Breakfast is great but the dining offered at the restaurant is very expensive.
The food was pretty pricey, but the Hotel was incredibly relaxing and gorgeous
Hotel was great, very nice. Staff was terrific. Hot springs were great. We were disappointed in the Sushi bar and the italian restrauant. We eat sushi every week and everywhere we travel. Sushi rolls were made with too much rice and very little fish; over priced for what you got. Italian was really a pizza parlor, limited other selections. Salad was good,very good pizza but I really was looking for an italian dinner.
This place was incredible! We loved our little bungalo and that starfruit drink they served us upon arrival was delicious!
The shower with the metal roof and stone wall behind it that let the rain seep in was really cool, with the live plants in it.
The breakfast was fantastic every single day, and the hotsprings were really nice and relaxing after some of the harder days of activities.
Spectacular setting. Very attentive staff. Delicious breakfast. I will be saying that about every place we stayed.
I liked the drink we received as we walked in to resister. The three restaurants were a nice variety. The staff was very accommodating. The view from the room was exceptional. The grounds were well maintained. We enjoyed the hot springs. The birds and the flowers were enjoyable, it was surprising to see that the grass was cut with weed wackers instead of lawn mowers
Excellent!! The breakfast served on the open patio is great. Hot springs and pools are refreshing. View of Arenal volcano is exceptional. Staff is courteous and welcoming.
Hotel was great and very friendly - we really enjoyed the hot springs and breakfast each morning!
This place was great!!! It was better than I could have ever imagined!
Outstanding. Great view of the volcano. Pool and hot spring were delightful.
I truly feel the only thing I could complain about were the pillows, they were very hard.
Very comfortable. I had a view of the volcano from my bed. Would have liked to have seen the lava flows.
Diego at the poolside bar was fantastic. Food overpriced in the restaurant. Not a lot of food options. Pools and hot spring were very nice. Nice room, really nice shower and bathroom.
Accommodations' were excellent. I would recommend highly to anyone traveling to this area
Shoutout to Romario and his staff for offering outstanding customer service! Only complaint the beds are a bit hard and uncomfortable but everything else was great!
We loved the resort! The people were friendly and helpful and the resort is beautiful. The room was a little tight for four people, but we weren't in the room very much. Also, the concierge was very helpful. He recommended a terrific tour (I will send the tour info to Pacific Tradewinds)
This is an amazing place to stay and would definite go back. The staff and service was unbelievable!!
Grounds and pool were gorgeous, room were nice but restaurants were overpriced and the food except the pizza were only so so.
This was a beautiful place, very clean, eco friendly. The juice when we arrived was a nice touch. We enjoyed the pool and hot springs a lot! The laundry service was great & since we got it in early in the morning (they even picked it up at the room) it was back in our rooms when we got back from our tour. Lovely shower!
Nice room and grounds, great view, nice pool and hot springs, excellent breakfast.
Beds were a bit hard but the room was great. Food was pricy and it was a bit removed from town but quality was good.
The hotel exceeded our expectations. The staff was friendly and very accommodating.
A shuttle to la fortuna would have been a nice touch.... Arenal Springs feels isolated....
Absolutely stunning! Very friendly staff and beautiful scenery and surroundings.
It was amazing - we wish we could have stayed longer. Very relaxing and zen-like.
Beautiful Hotel. Love the breakfast buffet and all the amenities. Staff was great. Always willing to help.
The room stay much warmer then I would like despite my best efforts. I understand turning the power off when the guest is out of the room for cost reasons, but the room wasn't insulated well (proven by the fact you could easily hear the guests in the next room even though they were only talking at conversational type volume) and this meant the room would revert to basically the outdoor temps. The staff was helpful in being sure we had WIfi connectivity, but the wifi was very slow. Breakfast was tasty, but the tons and tons of flies around the food was very offputting. The swim up bar was great and the bartender was very courteous. The spa staff was wonderful too. I don't know if I would stay here again, but if would only be because the staff as so helpful. Overall the bungalows need some tweaking in comfort (A/C) and amenities (WiFi should be available in ALL with better bandwidth).
Great place, highly recommend it to friends, just rains all the time
Great facility, wonderful room and pool. The food was terrible and way overpriced! But everything else was amazing!
Great food, staff Eric. Note that WiFi is slow in the rooms if that matters to you.
I didn't like how the power turned off when you left your room. The room could be stuffy when you returned. I also thought the food was overpriced.
We would recommend this to anyone. The restaurant in the pool was our favorite. We talk about it all the time. The only recommendation we would have for this place would be to put an umbrella in each room. At times it was raining so hard we just didn't want to leave the room to get food. It is a decent walk to the facilities. We don't mind the walk, we were just sick of getting rained on. A nice big umbrella would have helped. I know they have them in the lobby, but that didn't quite help us when we were in our room. :)
There was not enough to do at this resort. We were very glad you had planned some adventure while we were staying here.
Loved this place!
The staff was amazing, they were always willing to assist. Very impressed with the grounds of the hotel and pool area with swim-up bar was a real nice feature. Room was very nice and bathroom was impressive. Only negative was that the bed mattress was hard - could have used a mattress topper. Mattress felt like a sheet over concrete. Breakfast buffet was great and we ate at both restaurants - seafood was their best offering. Hotel was a very nice selection, enjoyed the hotel with the exception of the mattresses.
We loved it here. The swim up sushi and pizza restaurant were delicious. The only thing that would have made it better is if they had a shuttle to town and a light over by the closet
Great Service - nice room! Mediocre food & mediocre hot springs.
Thank you to all. This was a great place and staff was wonderful. Food was very good.
Food pricing was a little higher than we anticipated but it was excellent! This is a beautiful place!! The staff were our favorite by far! Eduardo and Wilberth the best ever! Made us feel like family! They even arranged candles and cake with lights out and sang for Matt's bday. Great Sushi and drinks!
Beautiful property - customer service to the max!!
Food in main restaurant seemed expensive and did not offer smaller meals or snacks. We took a cab into town for dinner most nights. The Italian restaurant was very nice, was an amazing staff, but a little pricey.
Wished the hot springs were natural, but overall good experience
Would have been nice if refrig was restocked every day. We are only talking about 2 beers, 2 waters, 2 cokes.
It was nice and I would go again - the poolspring areas were littered with aquina feces and you could smell it at tye spring pools. Best Hawaiian pizza ever
Ver friendly. Felt restaurants were overpriced but they do have a captive audience since so far from town.
Food was VERY expensive, and without a car it was difficult to get to any local restaurants. Everything else was excellent.
This hotel was absolutely amazing. My only regret from the trip was not staying in the Arenal area longer!
We loved this hotel! The only reason it didn't get a higher score is because the bed was uncomfortable and the lighting in the room was terrible!!! At night, we couldn't see anything in the room. The room was large but there were only 2 small table lamps next to the beds and 2 very dim wall sconces. There was no light at all by the only counter in the room, which is where the coffee pot and fridge are located. Not even enough light to read by. A table lamp on that counter would certainly help. The food and drinks were a little pricey. But we definitely had a great time there.
Loved this hotel! The pool bar staff were not as friendly as some of the other places but it didn't take away from this being our favorite location!
The food cost was pretty steep at the resturants, but it was excellent food. They kept our bags at the front desk while we had a tour our last day and even let us go back to the pool when we returned and were waiting for our van. there was some work being done on our roof, so that wasn't the most relaxing.
Outstanding hotel, staff and amenities. We weren't wild about the food for dinner, but our preference is to eat out at local restaurants so this worked well for us. A great local restaurant is Soda Viques!
Beautiful grounds, nice room, very pleasant staff but we had hot water for 5 mns and then it would turn cold ..
Fantastic hotel. We appreciated especially getting the golf card rides to and from our distant condo.
I would have preferred being closer to town. We were quite isolated, although it was a lovely hotel. I think a less expensive hotel would have been fine.
Would have liked a different restaurant choice but otherwise great hotel, the best friendly staff, hot sprints were amazing. Would stay again in a minute
PERFECTO EN TODO!
We loved the resort, but we also love to be a bit closer to a town, where you can walk around and get the local feel. I should have caught that up front, but I did not, so there we were. Absolutely lovely location, but it was a destination resort, which we traditionally do not choose.
Very beautiful grounds and hotel. Breakfast was delicious - lots of good choices. My only complaint would be that the main restaurant on the resort was very pricy for dinner. $34/plate for most selections! We ate in the Italian restaurant which was very good and much better value for dollar.
The upgrade for our room was amazing!!! Thank you so much.
i would have liked more vegetation and wildlife.
Staff is charming and exceptional. Beds are a bit firm. Breakfast buffet was a real treat. Other meals were OK.
Fabulous hotel- rooms were large and beautifully decorated. Loved pools/gardens etc. Great breakfasts.
The beds are very very hard. The pool closing at 10 pm was as bit disappointing.
This was a welcome rest after a long ride. The staff was courteous and helpful. The accommodations were very comfortable and spacious. The restaurant was great. The pool was the highlight of the stay. It was very refreshing after the drive up there. Great experience.
Breakfast were wonderful. At the restaurant, the food quality was great, but overpriced. There were not enough choices for more reasonably priced food. Desk had limited American dollars.
Water was turned off for over an hour and no advance notice provided. Desk should have called the rooms to notify guests.
The hotel and grounds were beautiful. We loved the shower in our room - the rock wall, the plants and the rainwater dipping down the wall. The breakfast buffet selections were very good. We also enjoyed the bar/pool area. My daughter was especially impressed with the flowering plants on the property. Oh yes, the arriving complimentary fruit drink added to the start of our vacation.
This was larger and more luxurious than we would have picked for ourselves but we were happy to stay there with our friends.
Location was great; room was great; hot springs were good. Only problem: because it is so far away from other locations, it would cost $24 plus tip to get a taxi back and forth to somewhere else for dining. The restaurant was very, very expensive and the food was "average" or adequate. (I am comparing this, for example to the food in the restaurant at Sugar Beach--better quality and less expensive. It was nice to have the privacy and smaller numbers of people in the hot springs. The room was great. We could sit on our porch and spot many species of birds. The staff was exceptionally helpful and nice. However, because of the expense of the restaurant, I wouldn't go back.
Only complaint is that the beds were very hard.
Beds were a bit hard for my taste and meals were expensive for what you got.
We would have liked to have stayed here a 3rd day, but no availability. Comfortable rooms, great pool / hot springs! The only downside is that dining options were limited to on-site restaurants. Food was good but expensive - $17 for a small salad. After asking for a vegetarian menu at the main restaurant, we had a wonderful dinner at more reasonable prices. Please encourage travelers to ask for this menu.
What a wonderful resort! Exceeded our expectations. The food was so good we never bothered to find a restaurant in town. The only downside was poor quality wi-fi, available only in the lobby during the day because the load was just too heavy for their system.
The Arenal Springs Hotel was very nice.