Excellent hotel. Restaurants were overpriced; good but not great.
When we arrived our suite had an awful smell. The staff immediately addressed the smell (cleaning the room again while we were at dinner). The room was great after that. The resort staff checked in on us several times to make sure we were comfortable. Loved the welcome drinks they provided and how nice to have a cool lavender rag to freshen up with. The breakfast buffet, fit everyone's wants. So fun, to walk to the hot springs in our robes. The front desk did a great job helping us get transportation into town for dinner. It was a wonderful place to stay.
One of the nicest places we have ever stayed. Amazing service.
One of best hotels, from the staff to the overall experience. From our entire stay in Costa Rica, one of the best hotels we have been in. I totally recommend it, 100%.
Knowing our daughter had Gluten diet issues there was no real effort made for accomodate her neds
Clean hotel with good staff. Lunch and dinner are expensive on property with limited off-property options.
I Love the hotel and staff and location however the room had a nasty moldy odor and we told hotel and they offered us a humidifier but told us we had to keep the air conditioner off if we kept the humidifier in our room but we declined so they offered incense instead which we thought would help but sadly the nasty moldy smell transferred to all of our clothes for our next hotel and we had to hand wash most of our clothes and put lots of perfume on other clothes to disguise the moldy smell would not stay here again due to moldy smell of rooms sadly but they had an excellent view of volcano and staff were very nice people
Our first room had a strong mold smell. The hotel staff (before we said anything, recognized this and put in a de-humidifier, but it was not sufficient so we had to change rooms. Also, the food options required a long walk for breakfast, even though there is a restaurant (open only for dinner) near the guest rooms. It would have been nice to have that restaurant open for breakfast as well as the one next to the hot springs. The hot springs were great though, and we spent a lot of time in the water.
Beautiful! Have recommended this to others already! Want to go back and stay here again!!
We loved it here!
Staff was very friendly hotel was beautiful. The dinner buffet was over priced and poor quality.
Everything is great except food at restaurant.
They went above and beyond. With the initial greeting, throughout, with the swan towels and wine in our room honeymoon Banner, and overall service with everything.
Excellent choice; the spa was unique and very enjoyable. Staff was also very helpful in retrieving a jacket that we left behind on a tour bus.
Finest hotel we have ever stayed in. Great helpful staff, food, and overall experience.
Loved every moment here! The room was incredibly clean and more updated than we were expecting. Every person we came in contact with at the hotel or spa was incredibly nice and friendly.
Perfect, beautiful relaxing. Just wonderful.
We were not too happy with the price and quality of the food at the hotel. It was very high priced and did not taste that good. We went with another family and we all had the same opinion.
The pools were very nice and warm. Loved the beautiful grounds and landscaping and the thermal spa and resort.
My favorite on our trip. Luxurious but very Costa Rica. I would definitely come back and stay here. Absolutely awesome. Breakfast and staff each morning started our day in the best way possible. Thank you for choosing this resort.
The only criticism would be that the restaurant for lunch is only at the spa and is rather expensive for the menu items offered. The food was good though
Tabacon was wonderful. We really enjoyed our stay here and would book again if we came back.
Our trip organizer at Pacific Trade Winds had advised us that we may want to consider visiting Tabacon, but staying at Arenal Hot Springs as it was a better value. We had decided that we still wanted Tabacon and while we still had an amazing stay overall, I can understand her reasoning. It is a beautiful place, but it feels more like a stiff corporate resort that could have been in any other country. While the breakfast and room service was delicious, the evening buffet was only mediocre and was very over priced.
Too crowded. Too big.
I thought the thermal resort was not very hot. We are used to much warmer springs in Japan.
the resort was beautiful and the hot spring was wonderful, this resort is probably one of my top 3 resort I ever stayed and I have stayed many places all over the world.
Tremendous place to vacation. Pools are awesome!
Loved the hotel and springs. Food on site was extremely over priced and not very good. Included breakfast buffet was good.
For such a nice hotel, being able to hear doors slamming early in the morning and voices loud and clear, was a bit disappointing. Staff was very nice and even called to find us in the lobby upon our departure when they found a Kindle left on the bed table. Breakfast was good and the setting perfect.
Fantastic resort. The breakfasts were delicious and the staff so friendly and accommodating. The Pizote were funny to see at the morning breakfasts, the drinks well made, cuisine good, and the hot spring was one-of-a-kind. Our room was set up so nicely for our honeymoon with the treats and presentation. a GREAT start to our trip.
This hotel was absolutely amazing
Amazing! Loved every minute of our time there.
The room was beautiful and more than expected. The staff was awesome and placed a birthday pastry in my room with happy birthday on it. Also on the bed was towels in the shape of a sloth. It made my stay special.
Weather cold and rainy which affected our experience, although this obviously beyond your control.
The exclusive area for the resort located in the Spa is not well advertised. The Thermal Spa itself is not well marked along the various pathways - easy to get lost.
The hot springs were amazing and the food at the hotel restaurant was delicious
Great hotel, felt like paradise at the hot springs. Grounds were immaculate. We were welcomed and taken care off as soon as we arrived. The only thing we didn't like was that I felt like I had to tip and carry money with us. Shuttle drivers to and from the hot springs, door men, cleaning staff in the rooms. I would prefer if the price included all that or if I could just tip once at the end of my stay. Everyone was exceptional and I felt like I was tipping $ 2 dollars every time we took the shuttle to and from the springs.
We loved the room and the hot springs/spa, but the hotel wasn't always accommodating. There was an issue with the wifi and it took 3 calls over the course of a whole day before the issue was addressed. We also feel Tony and Sue were over charged at the pool bar for their drinks. We wouldn't stay there again.
Hotel in need for a full scale renovation. It's out dated by any standard.staff don't care about service.way overrated. How can it be five stars is a big question.
I should have listened to my travel agent and stayed at other hotel and go to spa on tour.
The thermal spa is sum thing must to go to.
The hot springs were a paradise. I was concerned we wouldn't have that much time to enjoy them, but we arrived early the first day and spent the rest of the day there, and were able to go back for 2-3 hrs every days afterwards. My only complain would be the cost of the food at the resort ($30 for breakfast that we always avoided because of the cost, $40 for a dinner buffet at the hot springs that was just okay). That pushed us to go to Fortuna the last 2 evening despite the distance.
this was fabulous thank you
overpriced, unspectacular food for very high price