POLICIES FOR REFUNDS OR CANCELLATIONS: FIT Cancellations 24 hours before the service there will be no charges. Cancellations between 24 and 12 hours before the service will be charged 50%. Cancellations 12 hours before the tour service will be penalized 100%. In case of cancellations that include the services of Hot Springs in Tabacón: Any cancellation made 15 days before the service will be penalized 100% During Easter, and weeks 52 and 1 (Dec 18 to January 08), cancellations made during the 44 days before will be penalized 100% In case of cancellations that include the services of Thermal in Ecotermales. Reservations canceled within a period of four days before the requested date will be 100% penalized. The reasons of force majeure will be analyzed separately in accordance with criteria and verification of facts by the general management of the company. FOR GROUPS: Cancellations 72 hours in advance. There will be no charges. Cancellations less than 72 hours in advance will be charged 100% of the service. In case of cancellations that include the services of Hot Springs in Tabacón: Any cancellation made 15 days before the service will be penalized 100% During Easter, and weeks 52 and 1 (Dec 18 to January 08), cancellations made during the 44 days before will be penalized 100% In case of cancellations that include the services of Thermal in Ecotermales. Reservations canceled within a period of four days before the requested date will be 100% penalized. The reasons of force majeure will be analyzed separately in accordance with criteria and verification of facts by the general management of the company.