Your Payment Was Declined By Your Credit Card Company
Good to Know
If your transaction with Pacific Trade Winds is declined, it's typically due to its Costa Rica location flagging it as an international purchase. This common issue is easily resolved by contacting your credit card company to authorize the payment. You can do this via their online portal or customer service number, often available 24/7. Proactively setting a travel alert before international trips can prevent future declines.
Transaction Declined? Here's How to Fix It
We understand it can be frustrating to have a transaction declined. Because we're located in Costa Rica, your credit card company may have flagged this as an international purchase.
Don't worry, this is usually a quick fix! Here's what you can do:
- Contact your credit card company: Let them know you're making a purchase from a legitimate travel agency in Costa Rica, Pacific Trade Winds Sociedad Anonima. The easiest way to do this is either through your online credit card portal or using the customer service number on the back of your card. Both should be available 24/7/365. They can authorize the transaction immediately.
- Check online or on your app: Many credit card companies allow you to authorize international transactions through their online banking portal or mobile app.
- Travel Tip: It's always a good idea to set a travel alert with your credit card company before any trip abroad. This prevents your card from being blocked for suspicious activity while you're enjoying your vacation.
We apologize for any inconvenience this may cause. Once you've contacted your credit card company, you can try your transaction again.
Need further assistance? We're here to help! Contact us at 1-866-853-9426 in the United States or Canada, 2694-0400 in Costa Rica, or 011-506-2694-0400 ext 1 from anywhere else. You can also email us at concierge[at]pacifictradewinds.com.
Frequently Asked Questions
Why was my transaction declined when purchasing from Pacific Trade Winds?
Transactions may be declined because Pacific Trade Winds is located in Costa Rica, which credit card companies often flag as an international purchase.
What should I do if my transaction is declined?
Contact your credit card company to inform them you are making a legitimate international purchase from Pacific Trade Winds Sociedad Anonima in Costa Rica. You can authorize this via their online portal, mobile app, or customer service number.
How can I prevent my credit card from being declined for international purchases in the future?
Before any international trip or purchase, it is advisable to set a travel alert with your credit card company. This helps prevent your card from being blocked for suspicious activity.