Our overall experience was one we will never forget! We appreciated the guide's positivity and instruction.
Again, this exceeded our expectations! The guides were extremely knowledgeable and addressed all of our needs and concerns. It is a beautiful location and I felt very safe. What a fantastic experience! The only comment I would make is that when you indicate there is a 15 minute walk to the first cable, you might want to include that it is Climbing and not walking on a level ground.
We felt very safe.
The "15 minute hike" was 97 flights of steps, and far too difficult. The guides were very patient as it took us longer to get to the platforms. Actual zip lines were very good. Too sore to make Kayaking the next morning.
Guides took great care of us. Jeffery and Fabian did a great job.
Stephanie and other guides very helpful. Amazing experience
Great experience - even in the rain.
This was incredible, so glad I was able to do this.
Had I known we were so close to the La Fortuna waterfall I would have made arrangements to hike there after we finished zip lining. Instead I had to come back later.
The tour and the guides exceeded my expectations. Absolutely fantastic zipline.
Amazing! I had a knee injury prior to vacation which required me to wear a knee brace. Everyone was very kind and made sure I was okay all the time. Total fun!
Our guides were excellent
What a fun time we had! The guides were patient and understanding of those who were a little freaked out by the experience.
The zip lines were exhilarating. The guides were very conscious of our safety ensuring that we understood exactly how to handle the braking. It was a memorable day and we were glad we bought the photo/video package.
The tour was great! The tour guides put us at ease and made us comfortable for such a scary and thrilling adventure!
Unfortunately it was raining very hard so we had to stop midway through and wait for it to clear out. Once again this is not the fault of the guides and I was very happy that they cared more about our safety then getting done with the tour quickly. I was not a fan of zip lining myself, but my boyfriend loved it. Transportation was a little late, but it all ended up being ok!
Exciting experience, wonderful guides. However they never sent a bus to pick us up after the zip lining and had to walk back in the pouring rain.
I can now say I have done zip lining!
Too big of group. Had to wait in lines all day
Super fun tour led by very energetic guides!
Most amazing views! Very knowledgeable and engaging guides. Hike is more than moderate, have to be in good shape!
Great guides and great experience, we just got bogged down when we caught up to another group which was very large.
On the tour it was very scary on the heights but it was much so worth it
Ziplining was amazing! Definitely one of the best experiences in Costa Rica.
Malina was amazing! The views were awesome and we had an absolute great time!
This was so much fun! The only down side was the weather and we could only do 9 out of 12 zips but that's not the guides fault.
Biggest and best views of all the ziplines I've done. Longest lines too!
The guides were very entertaining on the tour. I felt they took safety seriously and wanted to ensure that we had a good and safe time
This was a first-rate canopy tour and zip line experience. The guides were patient and helpful. The scenery was lush and gorgeous, and the hike was not too strenuous. We really enjoyed the visit to the Maileku tribe hut at the end, and would have liked to spend more time visiting this exhibit, however the logistic did not allow us to remain longer, as the tour bus needed to move on.
The canopy tour was incredible and the tour guides did an awesome job getting me and my group through the course safely.
Beautiful views on the zip line course
We had an amazing time. The scenery was beautiful and the guides were amazing
The walks up to the zip line sites was a bit grueling but the zip lining experience itself was exhilarating and incredibly fun!
Lucked out with a great guide and small group of just 4! Skipped lines and had a great time.
We have ziplined before,but this was by far the longest runs we have ever been on!!! This tour was great but as everyone else complains about ....The walk up was crazy!!We are 56 and 58 americans who are over weight...Which is our problem!!! And we made it to the top. The skinny people were struggling also. The company would maybe consider a tram to take the people up. (I know that would be pricey for them.BUT!!!) Well anyways it is well worth the trip. I walked all winter in the snow in WI. to be ready for this zip line trip because the reviews tell you it is a hike.So I was ready.All in all it was great!! The views are unforgetable!!!
This was the hi light of our trip! Some of the guides were a little rude if you didn't make it all the way to the end and had to pull yourself through. They also rushed us during a few of the zips so we didn't get to take in a lot of the scenery. Other than that, it was a wonderful experience and a lot of fun.
The guides were so patient since I had some difficulties on the steps. The guides were patient and made me experience one I will never forget.
unfortunately, the photographer was injured before us so we couldn't get the video that we wanted, but we had a blast
We really enjoyed the ziplining. However, the logisitics were very disorganized. What was to take about 3.5 hrs took almost 6 hrs to complete. Too many different tours packed together leading to confusion and lack of harnesses. Guides were very patient and personable. Great experience. Was better than we expected, despite the disorganization.
Too many people. Took up 60 of us for the tour and took forever to finish. Would not do again with that many people.
Weather was rainy. No control over that.
Guides were great
This was the greatest excursion ever this was my first time and I'm so glad this is where I chose to do it. It was unbelievable granted the climbing is tuff but worth every bit it even rained and it was still great, Ulysses and his crew where very professional they did a great job.
incredible for someone scared of heights, guides were great!!!
Over and above expectations
Scary but they provided me with Hector as my "taxi" on all the lines. He was polite and fun to talk to and I got to see all of the views without any worry of braking or not braking, etc.
I have zip lined before. It was no comparison to this. This was fantastic. The views were incredible. The runs vary in length, height, size, and speed. It was great. A definite must do. The guides were great. Very knowledgeable and helpful. Loved it. One of the highlights of the trip.
So much fun! Guides were great. The native art show at the end was a little awkward though.
Most memorable time of the honeymoon
The guides were exceptional!
The hardest working people I have ever met. So professional I felt very safe.
Tour was very god. I would recommend that in comments list that it is a significant hike and climb (very many steps) to get to the first zip. The $30 cost for the photo & video is not a great value.
Beyond expectations. I could do that all day. The team was very reassuring and focused.
This was my favorite tour of the trip!! The guides were excellent and made sure we felt safe and had a great time!!! Would recommend this to anyone!
This was our favorite part of the trip. Our guide, Mey, was fantastic, and the overall experience was exhilarating. A lot of people we talked to throughout our vacation did other ziplining tours, and it sounded like Big 11 AMA Canopy was the right choice. I would recommend this specific tour to anyone looking to do ziplining in the Arenal region.
I wasn't prepared for the uphill hike throughout the experience so I was behind the entire time. I felt we were a bit rushed but there were only 4 of us so that is understandable.
I was terrified and decided not to go. All staff members took turns riding with me so I did not miss the adventure. They were so great
Great scenery and ziplines. Seemed a little disorganized when I got there, but in the end everything worked out just fine.
Awesome! great there was only 4 of us total and we did all 12 lines.
Want to do this again!
An amazing experience. There was some confusion from the driver about the pick up, so we were 1/2 hour late getting there. We got there just in time to go up, but the rushing around made my 14 year old son, who was already nervous, ever more nervous...In the end, he did overcome his concerns and we all loved it. We would all do it again in a heartbeat. Loved the photos they took and videos they included on the disk.
This was incredibly fun, safe, and well run. Super glad we did this.
We have a few issues on this tour but it worked itself out and so overall it was fine. The issues we had were that the groups were to large. They separated us as a family in the beginning and put the kids first leaving us behind. We were not comfortable with the kids 3 zip lines away and we had no idea how they were doing. We kept telling them that we need to be with them or at least allow one parent to go. Since the group was so large other people were getting mad. Eventually on the 4th zipline the main guide talked to us and ensured we would stay together. We had one more incident but not again. We did have fun once that got worked out. The other issue we had was the one guide strapped my daughter to the tower and left her there while you went to the other side of the zip line. My daughter wasn't sure what to do. Luckily another guide came and took her off of it.
Again we did enjoy the zip lines just those issues made it our experience a little less than perfect.
We couldn´t do it all, there was not time enough, too many people, we were waiting in line before each zipline, and were hurried through it all by the guides.
This activity was very physical. We had to walk up very steep stairs in between the towers. It was hard for people in shape. My husband could not make it to the top and only was able to ride 7/12 of the zip lines. Would be better if there was an easier way up to the top.
The transportation arrived late at the hotel. The 'hike' to reach the zip lines was extremely exhausting. Transportation back from zip lining was also late. At times we felt a little rushed. Most disappointing was the lack of wildlife in the area of the zip lines. Overall however it was a positive experience.
It went very well for a group of 40 participants.
We enjoyed the sense of humor of the guides.
Had tons of fun as well as family
Staff was great
Excellent adventure! Absolutely loved it! Very nice guides.
Best Zip line I have ever been on--very professionally run
Awesome tour!!! The guides were a lot of fun; you could tell they enjoyed their jobs! The ziplines were fantastic!
The tour was excellent and the photographer at the zip line was great!
I wanted to update you on the AMA - they now have 12 zips- one I think they said is the longest in CR , 980km. That was awesome! Most of the people with us only did 7 zips, some were upset that they weren't booked for all 12 by their "agent" or whoever, so thank you!! Also, we didn't hike 40 min, they now have a tractor to pull a "bus-like" vehicle to the base of a 15 min hike. Was very nice to only walk the 15 min, but I can't see how people do it who are not in shape! I am and I was out of breath by the end! At the end, we walked through the Meleco village, which was neat. Anyway, just wanted you to know so you can tell your future clients.
See you tomorrow!