The guides were fantastic, they all took time to get to know us and show us a really great time. The Zipline was fun with great views of the volcano and Arenal Lake. The first and last ziplines were very short, probably shouldn't even count them, but the other 5 ziplines were all very long, high crossovers. Our kids are teenagers, so there was no concern about them doing it. However, it was great to see that they accommodated families with younger, smaller kids who might be too light to get across the full length, by having them go in tandem with a guide, parent, or 2 kids together. Everyone was able to enjoy it, regardless of age and size. Areas of improvement would be: we had to wait a lot between each zipline, especially since they were long (took almost a minute for each person to get across), and the photo option was very expensive ($79) for not a lot of pictures (for this price they could have had another photographer at the end of one of the lines) and you were pressured to have to make a decision in the middle of the activity and couldn't do it after you finished and had more time to review the photos and think about it. The walk was really good and our guide was great and very knowledgeable. The guides communicate via What's App, so they let each other know what they are finding up ahead on the trail or earlier during the day. Didn't see as many animals as we would have liked, but nature is unpredictable and not a reflection of the activity. Be prepared for a long walk, it took us about 3 hours. We were all wearing trekking sandals or sneakers, which were fine, but hiking shoes would have been better if we planned ahead and brought them with us.
Didnt really need guide for walk thru jungle so we went ahead, so all was fine.
Hiking guide was phenomenal in knowledge and so sweet. Zip lining was best I’ve done anywhere, very scenic, fast and enjoyable. Guides were all friendly and we felt very safe.
That place is awesome. Best zip lines ever. Nature hike was well done.
This was honestly my favorite part of the trip. The guides for the walk were so knowledgable and did a fantastic job about teaching our group about the area. The zip line was an incredible experience. It was my first time zip lining and I am eager to try it again. The guides were great and I felt like they kept safety as their top priority along with helping our group have fun.
Tour was great. Was very long with the nature guide. Not too many animals to see. Could have finished the walk part in half the time. The ziplining was wonderful.
Busy day, I brought a cold with me on my vacation which made it a bit difficult to keep up on the hike. The point of this is the guide was very accommodating.
The guide was so helpful friendly and informative! Loved the entire experience!
Great place! Top notch. Very professional. Restaurant had good food. Saw a Saturday Night Live celebrity.
Again great experience. Hike difficulty was understated
but full of information about local flora.
A few people on the hike were frustrating but overall it was great! The zip lining felt really safe and after talking to some others we heard about terrible experiences at other places and felt lucky to be here. We did get backed up on the zip lines and at one point waited about 30 min - which was more than we expected, but they had drinks and a great view for us. On the sky walk one other guest was not really able to do the hike fully and slowed us way down . Our guide handled it really well and got her to go back the easier way. Overall he was smart, interesting and very helpful.
Trek & walk guide EXCELLENT! Wish I could remember her name. So smart and shared her knowledge of all the plantand animal life. She knew I was nervous about the sky bridges and was comforting. The zip line guides were great too and had to put up with me, I was so scared! But they were great. Felt safe with them.
Had an amazing time ziplining. The staff was friendly and helpful when the nerves set in for everyone attending.
The 4 mile hike with Levi was amazing. He was patient and gave us a lot of information. We love the waterfalls, hanging bridge and all of the different plants. The zip lining team with Maleko and Prado were awesome. They were very kind to both of my girls. It was an awesome experience.
one of the highlights of our trip
The ziplines were much longer and higher than I expected, but the guides were very kind and accompanied me on my first few rides because I was so terrified! Great company though.
The order of events was different than the way it was outlined in our itinerary. First we hiked, then we did the sky tram and finally we zip lined. The hike was beautiful but much longer than we anticipated. We survived but would have preferred to know ahead of time that it was going to be about a 5 mile walk. The hanging bridges and ziplines were fantastic!
Zip lining was awesome. The hanging bridge hike got cut in half due to bad weather making part of the route impassable.
The only complaint I have is that our group was separated. We were there at the same time but they did the walk first while we ziplined. Would have been a wonderful experience all together.
Amazing. The staff was attentive and polite. We had an aggressive tourist and they handle her very well.
I did not realise how intense zip-lining was going to be! It was incredibly scary and I can't believe I did it! The guides were so wonderful and some of them very funny! All very supportive and kind. The drive to the park was also interesting, we saw some local wildlife and another great view of Arenal Volcano and Lake.
The second part of our day included a 2-3 hour hike with an AMAZING guide. Nancy showed us all sorts of wildlife, but just hiking through the rainforest was wonderful enough. Because the last bus was leaving after our hike, she even arranged special transportation for us, and dropped us off in the town where we wanted to explore. This adventure park has a number of different activities, and I would highly recommend the hike specifically. While zip-lining, there were sometimes long waits, but halfway through the course was a resting area where we were provided a delicious juice.
Our hike was - surprisingly - one of the absolute highlights of all four of our family members. Our guide, Gabriella, was extremely knowledgable and friendly.
The ziplines were handled very well and were exciting (though I would have liked there to be a harness over our shoulders as well as hips, I think this was just me being paranoid!)
Best zip line ever!
Zip-lining was good, fairly busy, little bit of waiting around, views were spectacular. Hike was absolutely amazing, it was just the two of us and a guide. Guide was very friendly and knowledgeable, true jungle hike, saw a bit of everything!
Fantastic location and great facility. The guide for the Sky Walk was very informative and took the time to explain the flora and fauna and point out things of interest. The Sky Trek zip line experience was outstanding. We were both nervous as we got started, but the guides were helpful and friendly, making the experience very fun and enjoyable.
The guides were very knowledgable and attentive to our needs. We had the best guides for this trip.
Wonderful experience. The guides went out of their way to help our 10yo son who was a bit nervous with the zip lining & the walk guide was great too!
Guides were fantastic
So much fun! Highly recommend.
Very well organised, and fun adventure! One of our favorite - we were really sad when we had to leave!
Exceeded, Over the Top!
Guides were amazing! Kept us feeling safe! Was not aware of length of hike, got a bit dehydrated. Was overall an amazing experience with a knowledgeable guide!
the walking trail was fun but a little boring as there was any real animal interaction,, the Zip-line/Sky Adventure was spectacular
Our Walk guide was passionate about his job and he was very informative. Ziplining over the tropical forest was amazing! A light snack between activities would have been a bonus.
I was rather disappointed that about half of the trail was temporarily closed because a bridge had to be repaired, but that's not the fault of the touring company. I do wish there had been a guided hike that had been more strenuous.
Nature guide was very good but not much to see on trail and from bridges. Zip lining was above expectations and moved efficiently once we got started.
One of our favorite experiences on our trip. We loved the hike through the rainforest (our guide, Toasty, was very knowledgeable, kind and fun! She was so great with our kids! The zip line trip was outstanding. We loved it and is an experience we will never forget. It was a thrill to zip throughout the rainforest. The staff at Sky Tram were a lot of fun! One note - our son was shivering due to the rain and one of the staffers (Levi) loaned him a coat. It was a sweet and thoughtful moment that really made an impression on our son. We are so very grateful for this experience.
The walk was a little too slow paced for us but overall a great experience with amazing guides
We began with the nature walk. Our guide/naturalist was incredibly knowledgeable and very engaging. We spotted several unique animals including snakes birds and other interesting printers. She gave several interesting insights about flora and fauna that was at the right level for both kids and adults. Next was the hanging bridges . Amazing! Then was the zip lining. We have zip line in many places in north and Central America and the Caribbean. This includes Mexico the Dominican republic and others. The zip lines were incredible, perhaps the best we have been on. We felt very safe. Even my 10-year-old daughter who weighs only 60 pounds was able to complete all of the courses. That is not always the case because she is so small she does not meet weight restrictions. On two of the lines she was too light so one of the staff went with her. Perfect I would do this again and recommend it to anyone.
Christian was so informative!!
This was an awesome tour! We really enjoyed it. All the different aspects and parts were very smooth and made a great experience!
We absolutely love our guide Nancy during our walk in the rain forest. She's the best. The guys at the zipline were cool - the zipline experience was amazing!!!!!!!!!!!!
I was afraid and the guide went with me on zip line which made me happy. On the nature walk,the young woman was terrific in making sure my grandsons were involved. I really didn't think this part of trip would be a highlight but boys loved it.