Did not like having to take the shuttle. Staff wasn't very friendly but the room
Hotel VERY dim. We had to use our iPhone lights just to unpack and see things. So spread out and on a steep hill made it difficult to get around. Breakfast quite chaotic. The bed on the upper floor of each room was very, very hot and despite what they say,. they do need air conditioning. Would not go there again.
Great location to be able to walk downtown. We were sad the lower poool and workout area were no longer available.
We saw coati mundis and kinkajous out outside our patio door. Amazing sunsets!
I wouldn't recommend this hotel. Spread over the mountain we needed transportation every time we wanted to leave the room (to go to the pool, bfast, etc you actually had to call for a van). Also, you need a taxi to go downtown. Not a very warm place. Some coldness to it. The upside were the views.
Very nice hotel. Quiet. Although a bit of a hassle to get up the hill to the restaurant, well worth it as the food was excellent.
In the mountains, the hotels are spread out and requires a shuttle to go anywhere. But if you are ready for that, its no big deal.
They need more lounge chairs at pool
Very nice hotel and loved our room. Lighting was very dim. No light in the shower, so taking one after dark was difficult and the lighting in the vanity was not adequate. Also, the wind whipping over the skylight was incredibly loud during the night. Great views - loved sitting out on the balcony.
Beautiful place, friendly staff, HUGE room, but the room was dark and stuffy. There were so many steps!
Great place, but a bit isolated from town center.
Everyone was very nice and the hotel is very special. The food seemed kind of not absolutelly top dog but the breakfasts were very very good
Being so far from the restaurant they should have in room coffee service. Being in the heart of coiffed country the coffee was substandard. The view from the room was spectacular.
It was hard to follow up Royal Corin. The room felt 'stripped' down of conveniences. Busy, busy time!
Facilities were good. I underestimated how large the property is and how difficult it is to walk the property. Restaurant was good. Breakfast quality was poor. They should include omelettes and pancakes made to order with the included breakfast. Staff friendliness and helpfulness was inconsistent. Please ask the front desk staff to smile more and act more helpful. They are the hotels first guest services contact and should set an example.
The bed in our room was quite uncomfortable, but the view was amazing! It was impossible to walk between buildings because of the incredible slope - and I know they had a shuttle. But we didn't get much walking in at the resort because of the incline. It would have been nice to have more choice for lunch / snacks within the resort.
This was the nicest hotel I've ever stayed at. The view was amazing and the room was incredibly huge. The staff at the restaurant and bar were outstanding and made great recommendations for restaurants in town.
It was very cold with no heaters or extra blankets. There were no room amenities, such as a coffee/tea maker, which was frustrating since we were so far away from the reception desk. The room was very far away from reception/breakfast/town with a very steep road (and no sidewalk) between anything. We had to rely on shuttle service which was not consistent. We often had to wait up to 30 minutes for a shuttle to bring us from our room to the reception area. Would not recommend to anyone.
Breakfast should have more vareity and hot food
Great location but strange hotel rooms, with no cupboard or closet space.....so we were living out of our suitcases.
This was a nice hotel but again the restaurants and bars were over priced. Fortunately, it was not located far from other places to eat. There was no AC but the weather was nice so it was not missed.
The pool closest to our room was closed. Rather disappointing. Also the food was ok. Our lunch in the main dining room was very expensive given the quality. We ate at several locations off property that offers much better food and value.
This was our favorite hotel it was beautiful and all of the staff and amenities were amazing.
The food wasn't as good, and there were some giant bugs in our room. We loved walking into town, very close to downtown and eating dinner there
Clean hotel but not as friendly of staff. Did not love the restaurant.
hard to get around the property
The rooms were like an echo chamber. Lots of stone in the architecture and with no air conditioning you had to keep all windows open including into the common hallway. We experienced a wake up alarm at 6:30am every morning with the maids and service personnel starting their day. Very loud and simple to archaic accommodations in the room. We would have preferred a boutique hotel in Santa Elena (?).
We enjoyed this hotel. The room was a little empty but the view was great! The staff at this hotel is great. We loved their fine dining restaurant!
I didn't like that you had to driven everywhere. It was kind of a weird experience.
We were really glad we were in the block nearest to the reception as easier to get down to restaurant/ into town etc. The concierge was fantastic . Full of knowledge and so helpful especially when I mixed up the date of a trip seamlessly rearranging for us. The guides at the hotel were brilliant - we did the night walk and we loved the hummingbird feeding stations. Once they knew we loved birds they would point out ones to us or help us Id them. Again would definitely return
We were pleased to be in a room near the bottom of the site so we didn't have to rely on the transport vehicle. The onsite night nature tour is excellent.
Very friendly and informative staff. The shuttles to the room and the reception desk were very prompt and timely. We had a great time staying at this hotel.
This was our least favourite hotel. Front desk staff were not very friendly or helpful. Our biggest complaint is that the hotel was hosting a couple of bus tours. As a result the dining room was packed with long lineups for breakfast and dinner. Our first dinner, we had to wait 30 minutes to be seated and the service was very slow. I think the hotel should forewarn its non-bus tour guests about this. The hotel should also allow reservations for non-bus guests; maybe set aside a separate dining area. Even though we were not on a bus tour, we felt like we were. We are not paying a discounted bus tour rate but this is the level of service that we received.
Lighting in the room and bathroom was very poor. Bathroom was beautiful and the shower didn't leak after we adjusted the shower head. The highlight was the spectacular views from the balcony. Be sure to go to the pool area. Beautiful and none like I've ever seen before.
It was ok. The shuttle is difficult to rely on and the staff was fine. Also it's quite noisy in the rooms.
Beautiful hotel but not built to absorb or keep out noise from room to room or room to hallway - noisy. Amazing views from the room! A bit of a hassle to call the vans all the time to get to and from the room, but they were prompt.
The rooms were beautiful. The view was spectacular. But the site really restricted and movement and required transportation up and down to the room and the check in. The transportation was prompt but still somewhat restrictive.
Great staff,super restaurant....FOOD and SERVICE excellent excellent location...What a view...
Excellent staff and accommodation. I'd tell others to stay there, and again we appreciated the recommendation from you. The complex was much bigger and had much more to offer than I anticipated. Only issue, the food was not very good here.
Very basic accommodations. The boys liked our room because they were also able to sleep on a king-sized bed on the loft. We only ate breakfast at the hotel - it felt like a college cafeteria. We didn't use the pool or spa.
views from the rooms were amazing - staff very friendly - shuttles very timely and reliable - very few amenities in room - no coffee maker - ugh!
The receptionist was not friendly at all!!!! This really made my experience there not the best.
Bartender, Jorge, was friendly.
It is a beautiful hotel but it did not have the same level of community and staff friendliness that our other hotels did.A lot of that may be due to how spread out it was and that it was low season so it felt very quiet. No one at the pool.We were also in a building far from the lobby so had to take a shuttle or walk far when we wanted to go anywhere and I would have preferred a more compact hotel where it was easier to get to food, lobby, good wifi, and town.
Our experience with the staff varied. We had wonderful service from the concierge (10), but were not able to contact the front desk easily for shuttle service and hot water service. One night we arrived back to the hotel about 9:00 P.M. and there was no one at the front desk, nor was there a way to contact the shuttle service to get to our room. We waited in the lobby until a shuttle eventually appeared.
Originally we were assigned a room in a building with a big group of loud students. Staff switched us to a room in quieter building which was good. Original building was also very far from hotel entrance so we would have had to take the shuttle. It was much better to be in the building that was within walking distance of the hotel entrance and restaurant.
The Hotel was nice but the shuttle service was extremely poor. One morning the breakfast was at the bottom restaurant but the next morning it was at the top restaurant but nobody informed anyone of the change. Tie that to the very poor shuttle service it was frustrating especially when we had to get the transfer at a specific time.
It was hard because Arenal was so nice so in comparison this place was not as pristine but the beds were comfy and the room was on first floor with a great view and close to pool and breakfast which was great. The staff was not as welcoming as the Arenal. The restaurant at top of hill was bizarre with terrible service but breakfast was good and it was great we could walk to town and grocery store right close.
Really beautiful place. Great staff. Food more expensive than we thought it would be but super good up at the top restaurant. Bottom restaurant was average in taste. Loved our waiter!! Liked being close to the lobby where we were. The pool above is astounding and the spa was incredible. Very happy with it.
We loved the hotel. We did not expect, however, the number of stairs or the incline that the resort was built on. A shuttle was available and, in almost all cases, was available when we needed it. The staff was outstanding and the food delicious. We found a scorpion in our room and the staff was quick to remove it. We would return to this area.
Loved the bird feeders at reception! Very helpful concierge that had to get us out of a couple of "jams". "High end" restaurant was fabulous - good food and exceptional service. However, walls in the rooms were paper thin and you could hear every word/television of next door "guests" so it was noisy.
The pool was not warm enough to go swimming since it is cooler in that area they should heat their pool more
Interesting story how the hotel began. Excellent views.