We can't help if we don't know
Good to Know
For urgent travel assistance, contact us immediately using the provided numbers. We offer support for most reasonable requests, ensuring a smoother vacation experience. Prompt communication is crucial for effective resolution, though for medical, fire, or police emergencies, always dial 911.
We can't help if we don't know there is a problem. The vast majority of our clients sail smoothly through their entire vacations but we want you to know what to do in the unlikely event you need assistance urgently. To start, the following are our phone numbers, which you should save:
In Costa Rica:
Daily 7am - 7pm: 2694-0400
Nightly 7pm - 7am: 8703-9142
Before You Arrive:
United States and Canada: 1-866-853-9426
Anywhere else: +506-2694-0400 or +506-8703-9142 (after hours)
We can't do anything to help if we don't know you're having a problem
The most important thing for you to know is that we can't do anything to help if we don't know you're having a problem. We've made it as easy as we possibly can to contact us so please call for emergency travel assistance day or night (call 911 for medical, fire or police emergencies). All hotels, tour operators and drivers have a land line or cell phone and will let you use it.
Communication is essential
In the unlikely event you have a complaint or issues with a provider, we will have little to no leverage if you tell us about it after the fact. Please help yourself by letting us know what is wrong immediately.
We can usually help with reasonable requests
While we cannot change the weather, change traffic patterns or reopen a temporarily closed roadway, we can usually find a quick and easy solution to most reasonable requests.
Frequently Asked Questions Index Page
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Frequently Asked Questions
How can I contact for urgent assistance while in Costa Rica?
While in Costa Rica, you can reach us daily from 7 AM to 7 PM at 2694-0400, or nightly from 7 PM to 7 AM at 8703-9142. Hotels, tour operators, and drivers can provide phone access.
What are the contact numbers for urgent assistance before arriving in Costa Rica?
Before your arrival, clients in the United States and Canada can call 1-866-853-9426. From anywhere else, dial +506-2694-0400, or +506-8703-9142 for after-hours assistance.
What types of issues can you help with during my trip?
We can typically find quick solutions for most reasonable requests. However, we cannot influence factors like weather, traffic patterns, or temporarily closed roadways.
What should I do for medical, fire, or police emergencies in Costa Rica?
For immediate medical, fire, or police emergencies, always dial 911 directly. Our numbers are for travel assistance only.