I would give more than a 10 if I could. The service level of the staff and the quality of the rooms and grounds is amazing. Never had an issue finding a spot to sit whichever pool or jacuzzi we wanted (and the resort was full). The food and cocktails were amazing and easily rivaled some of the best cocktail bars and restaurants in US and European cities I have visited. We did not have water one night before dinner and they came right away. A few minutes after arriving at the restaurant someone stopped by to apologize and ended up not charging us for appetizer and breakfast. We had to leave at 4:30 am to go to the airport, we had not even asked but they had packed a breakfast to go for each of us.
Hands down the best Hotel in Costa Rica. The grounds, staff, food, extra excursions all were perfect.
Easily the best hotel we have ever been to!
Want a great hotel and the finest staff. Would love to spend more time at this hotel,
Very engaging staff.
The Nayara Resort hotel was absolutely fabulous and the most luxurious accommodations we have ever experienced. The hotel staff was surely trained to please, but at times they seemed to work a bit too hard to please. We wish the staff would have informed us that the "Costa Rica Grill Night" at the dining hall was very expensive. That dinner cost us over $175 plus tips, and I probably only ate $20 worth of food. This was on Tuesday evening at Nayara. Besides that, the hotel was excellent and would recommend it to anyone who is not sensitive to price.
Nayara Springs was excellent. Our only comment is that the chairs in the room were not very comfortable. Bed was great and everything was superb. We hope to return, one of the best places we've been.
beautiful hotel. Great service!
Outstanding and amazing hotel and venue. Staff wonderful and helpful, venue is just beautiful, food was good albeit I would be wary of going to the duly tagged "Asian" restaurant venue for dinner due to the format and an abundance of mosquito's.
Beautiful resort. The staff was so friendly and accommodating. Everything was perfect. The breakfast buffet was amazing!
It exceeded our expectation.. It was such a delight. I have no words
Beautiful setting! The staff was always very helpful and kind. I wish the meals had been a little less expensive, but it was clearly high quality food.
Staff went above and beyond. Beautiful property and facilities. Restaurants were great, many pools, and daily morning yoga.
My only complaint was that there were no inexpensive options for food at the hotel. I wish more meals were included for the price of the hotel.
The hotel was beautiful and the staff were incredibly friendly and helpful.
Nicest hotel ever! The stay included breakfast which knocked my socks off! Loved it there
Everything was perfect here.
We were lucky to be upgraded to the adjacent Nayara Springs hotel. This was one of the best hotels we have ever stayed in - true 5 star service and environment. The Nayara Hotel and Garden looked equally nice and had the same level of service. Cannot recommend highly enough, although it does come at a price.
Superb resort. Excellent accommodations and staff. Pricey, but you get what you pay for.
The hotel is absolutely beautiful! We wish that we had stayed here at least one more day because we enjoyed not only sitting by the pool or on the balcony looking at and listening to nature but the spa was amazing! We would've gone to the spa for a another service if we had had more time. The food was tasty and very well presented but overpriced.
This is an amazing hotel. Best I've ever visited.
Loved it and would go back!
Beyond our expectations. Staff was wonderful, the room beautiful and the grounds of the hotel spectacular
Best experience EVER
Amazing resort. Food a little spendy but not too bad
There was no Wi-Fi in our room.
By far the greatest hotel I have ever stayed at. The staff, rooms, property, food, everything was beyond amazing! I hope to make it back there!
What a beautiful resort. With the exception of the wine bar, the staff was expert, professional and very helpful. Hard to pick the best between the Nayara and El Mangrove. Different but both elegant.
This was the best hotel we have ever stayed out. Fantastic service, food and ambiance. We will be back!
Probably the beat hotel we have ever stayed at. The staff was second to none
Everything about Arenal Nayara was amazing and we will definitely visit there again - probably spend our whole vacation there next time!
Best Hotel I have ever stayed at!!!
Arenal Nayara was amazing. This place was the highlight of our stay, and we enjoyed staying at this resort.
This was the best resort that we have ever stayed at! What an amazing place, thank you so much for booking us into the Nayara!
Accommodations were beyond expectations and staff and services were excellent. Every single employee greeted us when passing and all were helpful and friendly. Cannot say enough about this place!
a special hotel
Literally the best hotel experience I have ever had. Clearly, I'm not rich or famous but I was treated as if I were. This experience was so amazing that it made the remainder of the trip seem just "ok".
It was a nice resort, a typical high end hotel, including the price for dining, etc.
This place is tropical paradise. Beautiful location, AMAZING staff and WONDERFUL food.
Most awesome place we have ever stayed in. Staff was fantastic, grounds impeccable and room accommodations beautiful. We will definitely return to the Nayara. A Number "ONE" for sure.
The Arenal Nayara far exceeded my expectations! Every member of their team, every meal, everything was fabulous I only wish we had stayed longer.
Best ever! Food facilities, staff, value.
This place was great, the staff was great.
The hotel was beautiful and the staff, food and service were incredible!
Over the top resort and accommodations! They made us feel like family!
Wonderful hotel, excellent breakfast buffet. Room was very comfortible
Love this hotel . the staff were extremely nice , and our room was breath taking !
One of the nicest hotels I've stayed in anywhere! The staff was absolutely stunning in their attention to the guests. I highly recommend this hotel, and I appreciated the areas which were free of young children.
I must say the stay at Arenal Nayara Hotel has set the bar pretty high for any other hotel I stay at in the future. The grounds were beyond any compliment I could put into words, the staff made you feel special like a guest in their own home. I have already recommended this hotel to many others and plan on returning again.
Great place to stay!
Favorite accommodations! It was wonderful!!!
Amazing hotel -- we really enjoyed the privacy of the rooms and grounds.
If we could offer higher scores.
We stayed in a Villa, absolutely beautiful so romantic. The staff goes out of their way to be more than accommodating. The breakfast is excellent. Any trip back to Costa Rica we will stay here again and for more nights.
Literally everything about this hotel was perfect. The staff were wonderful, the rooms were amazing, and the restaurants were great
This was undoubtedly the best hotel experience I've ever had. Hats off to all of the staff for outstanding service. And the grounds were stunning.
We will be going back to stay there again. Staff was spectacular.
The hotel was really amazing. We were stunned when we first walked into our bungalow. The rooms are very spacious and it truly felt like an upscale, romantic getaway, exactly what we were hoping for. The staff members were all professional and very helpful. We ate at 2 of the 3 restaurants and used the spa for massages which were amazing. We have already been talking about a return trip and staying here.
This place was absolutely AMAZING. The room we had (Casita Deluxe) was beyond our expectations. I can't even imagine what the Villas looked like. The staff here was so great, and the food was delicious. I would recommend this hotel to anyone who is looking to stay in the Arenal region of Costa Rica.
This was like we were in paradise. Our overall expectation of hospitality was surprised everyday. They even packed us food and water for our journey. And gave a free bottle of wine as welcome !! Its a great resort.
Best Hotel Ever
This place was fabulous
Beautiful! Wonderful customer service and the property exceeded our expectations.
Food was high and not up to the rest of the standards we expected. Wine pairing dinner was lots of wine a little bit of food! Place and room... over the top beautiful! Try some other restaurants for dinners and enjoy the place! Staff A++ We did the ECOTERMIALS (?) hotsprings and believe it or not we had no one there for almost the entire 3 hours we played in the springs? Did you all arrange that!
Our room was wonderful, the staff was great everywhere we went the staff called us by name, we really enjoyed our stay.
Love the facility. Dinner one night at the new restaurant - service was slow.
The service, food and cleanliness were next to none. This hotel was the perfect place for our honeymoon; we loved the yoga, the fresh food, friendly staff, impeccable service and how clean EVERYTHING was!! We'd definitely go back again!!
A wonderful choice, the dining was excellent, the spa staff was outstanding and the hotel staff Andreas was helpful arranging for all of our extra tours while we were there. We did not want to leave this hotel.
Beutiful, romantic, great food, wonderful staff!
Absolutely fantastic hotel. Everything was great. And the view of the volcano from our patio: stunning.
The hotel was disappointing. I am bewildered that it was awarded the no. 2 hotel in the world by Trip Advisor. We have stayed in many better hotels. The staff are poorly managed. We entered the restaurant thirty minutes prior to closing when we arrived after a four hour journey and instructed to only order "something fast" off the menu. It lacks style and the staff are too casual. It would appear that the hotel is reliant on its previous accolades. However the manager was most helpful when one of our activities was cancelled due to excessive rainfall. Fortunately we had arranged activities each day during our stay so our reliance on the hotel was minimal. Would not recommend to fellow travellers.
We absolutely loved this hotel. It is the best hotel we've ever stayed at. We will definitely go back. Jesse at the restaurant treated us like family. Everything that we asked for was taken care of right away. Couldn't ask for anything better.
Most beautiful hotel we have ever stayed at. Please recommend the dinner and wine pairing at the Wine Bar restaurant. It was a gastronomic experience. And we are Foodies. On the day, we went canyoning, Ellen left her wet clothes on the bus. They dropped it off when they came back to pick us for dinner. We left it at the front desk. They said they would bring it to the room. Not only that, they dried it for her.
The breakfast was very good and they had sandwiches to take so we were able to pick up some food for lunch, which saved us some money and time.
Best place I have ever stayed!!!
Costa Rica is gorgeous and the hotel in Arenal is phenomenal.