One of the most common questions we receive following a reservation is how the voucher system works. Therefore we have compiled a list of the most popular questions and answers about this topic:
A voucher is a document that contains all of the information about your reservation. This is used to provide the hotel, tour operator or transportation service all of the relevant information in one place to ensure everything runs smoothly on the day of service. We also provide a detailed up to the minute schedule to use in conjunction with your vouchers.
The short answer is 72 hours prior to your arrival date. The reason for this is our reservations system has a 4 point confirmation and reconfirmation system that relies on input by all of the providers in your itinerary. Most of the transportation and tour operators are not willing to submit a final reconfirmation of the pickup time until a few days before as the time can vary based on other travelers that may be going on the same tour or transfer. If the company has to pick up more travelers in other hotels, it will change the time of your pick up. By waiting until a few days before you arrive, the odds of you having to wait unnecessarily for tours and transfers decreases.
When you receive your vouchers and schedule, please carefully review them. Chances are very likely all will be perfect and in that case, please print and bring them with you to Costa Rica.
If you notice anything that you have questions or doubts about, please contact us immediately.
When you arrive to Costa Rica, you will need to provide your first transportation voucher to your driver who will be waiting just outside of the exit at the airport. Following this, you will need to provide a voucher for each hotel, tour and transfer/rental car.
When you are at your hotel, please review your schedule for the pick-up time of your upcoming event. It is always a good idea to go to the front desk approximately 5 minutes early and wait for the company to arrive. When they do, simply provide your voucher.
Only one voucher is necessary per group unless arriving at different times.
You should not delete the email we send with the link for your vouchers. If you lose your vouchers, you can simply go back and open the link to re-print. If you are already in Costa Rica, simply ask the front desk of your hotel to print them for you. This is not an uncommon request.
Unsure of what to do? Let us make you a free custom trip plan!