If something goes wrong, please contact us immediately. The faster we hear from you, the more likely it is that we will be able to find a satisfactory resolution. If we provide misinformation, we will accept responsibility for it in the appropriate way. Likewise, if one of our providers fails to provide a professional service, we will hold them accountable. As we have long term established relationships with these providers, we can often obtain credits, refunds, or rescheduling favors that the average tourist would not be able to receive. In fact, over the last six years, we have averaged over $40,000 per year in refunds to clients for unforeseen circumstances. As most situations are unique, we handle each on an individual basis. We will compare your report with that of the provider’s and possibly other client’s reports when necessary. We will then work with you to find the most reasonable and sustainable solution for all parties involved. Problems can and do arise which are of no fault of our company or the provider. Such problems can include extreme weather, flight delays, road conditions, medical conditions, family problems and a wide range of other unforeseen situations. It is important to recognize that just as we are dedicated to bringing you the best possible services, we are also responsible to maintain amicable and sustainable relationships with our providers. Therefore, we will always research the situation, and then provide what we believe to be the fairest resolution for all involved parties. To minimize such situations, we recommend you to thoroughly research all aspects of your vacation prior to reserving. We also recommend obtaining trip insurance to minimize inherent risks of travel.
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