Nice stay at this hotel. The location of our building uphill requires some workout to get to from the front of the hotel, but shuttle was provided to get us up and take us to the front. Onsite restaurant was quite good. Their lunch specials were good value.
The hotel has some some upsides, but there’s major downsides as well. The views are spectacular, the location was convenient for getting to town and local hiking/sites and the nature on property is beautiful.
That being said, the place feels run down- like it was in its prime 10-20 years ago and has gone downhill since. Speaking of hills, the entire property is located on a very steep incline, and the free shuttle service (just one vehicle- not a running circuit of shuttles) they offer is super unreliable- sometimes coming within 5 mins of calling, sometimes in 30 mins, and sometimes not at all. The rooms are LOUD due to echoes, very thin walls and door jam gaps- I had trouble sleeping with ear plugs in. We were in the 200 block and the road noise was pretty terrible. Although the rooms have decent space, there’s only a bed and rocking chairs for furniture and zero closet space. Some staff was friendly and helpful, while others were short and seemed annoyed. Speaking with one employee, it seems they are understaffed and that leaves everyone spread thin.
When planning our vacation, we considered switching to a different accommodation. We were advised by PTW to stay at El Establo. They were completely correct. The grounds are absolutely stunning. Our only disappointment was that the pool was unheated and the air was too cool (in June) to go in.
It was a huge beautiful room but the layout was odd. The space between the bed and the furniture was so tight 2 people couldn't pass. Excellent bathroom! Excellent restaurant. Pretty upscale hotel.
nice facility
The travel on the van from hotel room to everywhere was very clean, it smelled of sweat and dirt. Otherwise it was good.excepially with the hotel activities
The hotel itself was a bit sleepy, but the views were breathtaking! I really enjoyed watching the sunrise here.
awesome view from hotel. Monteverde was awesome!! weather was great too!
beautiful view from room!
Place was great with beautiful views. Close walk into town and restaurants was nice.
Customer Service was not strong here. The accommodations were nice but sparse. No extra added touches to make you feel welcome. Use the shuttle whenever possible, especially when transporting luggage...very hilly!!
Disappointing pool area very uncomfortable lounge chairs
Rooms need to be updated and repaired when not working. Lacking in areas to sit outdoors, including rooms. Staff at this resort were not not a happy crew. The resort offers trails which we started out on but turned around and came back as there were many loops with no trail markers and we felt as if we were in a maze and would get lost easily.
No wifi in the rooms which no one there would admit. 30$USD for a small bag of laundry(we declined). Remarkable view from the balcony! Amazing sunset Ill never forget. Large clean rooms with puzzling design. Overall a good and interesting experience.
Hotel was OK - only negative was the size of the hotel and the rush in the breakfast restaurant every morning. We enjoyed watching the spectacular sunset from the bar half way up the mountain one night. They also had some great hiking trails starting at the very top of the hill.
The rooms were fantastic. The restaurant was expensive for what you got and breakfast often ran out of food. Local restaurants were much better than the hotel. The pool area wasn’t very inviting.
Hotel is spread across hundreds of acres on a steep mountainside. Pretty and clean but below true luxury level. The rooms were a little dark and spartan, but big and with unforgettable sunset views from the mountainside that you don't want to miss. The property is VERY steep; you can walk, but uphill is a workout. They'll van shuttle you quickly any time, anywhere and there are flower lined sidewalk trails when you do walk. Pool area is modest but nicely done with a bar, a gym and great views. Didn't hit the fancy restaurant; the main restaurant is a total fail. All indoors, a poorly decorated large room (so you miss out on the beautiful views outside). Lunch/dinner menu is mundane (burgers and pizza mostly) and WILDLY overpriced for the quality. Breakfast buffet (included) is ok in a Hampton Inns sort of way. THE GOOD NEWS: There are about 10 truly excellent casual restaurants just steps from the hotel entrance. The sandwich place across the street is brand new, cheap and great. we had a real CR dinner at an excellent, warm casual family-owned diner and terrific organic italian food, but there's lots more there and in town a short taxi ride away.
There is really cold in the rooms, rooms are very noisy. However our room was big and clean the temperature is killing the experience. Staff at the reception not much helping, not filling the requests you haveto come back and ask again.
The views and the hotel were beautiful.
The best part was the view out the balcony of the bay and ocean further off. The road was very steep and hart to walk up several times a day. Thus transportation was used. There was no heat or cool controls in the room. The breakfast was good. If we were there longer we would have used transportation to explore the town.
Though the setting was absolutely gorgeous, the hotel itself was noisy, no smoke detectors, no temperature control, no Kleenex in the room, no amenities like water in the refrigerator. Pool disappointing.
The amenities and everything were really spread out and there was no hot tub. The weather was cooler and a hot tub would have been so nice. It was fine and we loved seeing the wildlife and sunsets and views from our balcony. The rooms were big. The shower was AWFUL! Maybe 5min of hot water. The shower is huge but the head faces the short side of the shower and is super high and strong making it really uncomfortable to shower in or relax. The bathroom window opens to the hall so you can hear everything in the morning making sleep impossible. During the wind our balcony door was banging so loud. We had to get up and stick a pillow case in it to stop it. The gym was pretty pathetic. But not many people were there, so I’m assuming it isn’t an amenity that gets used a lot. We could’ve spent less time here. It was our least favorite. But the views were gorgeous!