El Establo Mountain Hotel

Being so far from the restaurant they should have in room coffee service. Being in the heart of coiffed country the coffee was substandard. The view from the room was spectacular.

It was hard to follow up Royal Corin. The room felt 'stripped' down of conveniences. Busy, busy time!

Facilities were good. I underestimated how large the property is and how difficult it is to walk the property. Restaurant was good. Breakfast quality was poor. They should include omelettes and pancakes made to order with the included breakfast. Staff friendliness and helpfulness was inconsistent. Please ask the front desk staff to smile more and act more helpful. They are the hotels first guest services contact and should set an example.

Not a great property especially after coming from Arenal Springs. Really awkward layout on the mountain side. Only one restaurant open at any time. I would suggest you recommend another hotel for your clients.

The bed in our room was quite uncomfortable, but the view was amazing! It was impossible to walk between buildings because of the incredible slope - and I know they had a shuttle. But we didn't get much walking in at the resort because of the incline. It would have been nice to have more choice for lunch / snacks within the resort.

This was the nicest hotel I've ever stayed at. The view was amazing and the room was incredibly huge. The staff at the restaurant and bar were outstanding and made great recommendations for restaurants in town.

It was very cold with no heaters or extra blankets. There were no room amenities, such as a coffee/tea maker, which was frustrating since we were so far away from the reception desk. The room was very far away from reception/breakfast/town with a very steep road (and no sidewalk) between anything. We had to rely on shuttle service which was not consistent. We often had to wait up to 30 minutes for a shuttle to bring us from our room to the reception area. Would not recommend to anyone.

Breakfast should have more vareity and hot food

Great location but strange hotel rooms, with no cupboard or closet space.....so we were living out of our suitcases.

This was a nice hotel but again the restaurants and bars were over priced. Fortunately, it was not located far from other places to eat. There was no AC but the weather was nice so it was not missed.

The pool closest to our room was closed. Rather disappointing. Also the food was ok. Our lunch in the main dining room was very expensive given the quality. We ate at several locations off property that offers much better food and value.

This was our favorite hotel it was beautiful and all of the staff and amenities were amazing.

The food wasn't as good, and there were some giant bugs in our room. We loved walking into town, very close to downtown and eating dinner there

Clean hotel but not as friendly of staff. Did not love the restaurant.

hard to get around the property

The rooms were like an echo chamber. Lots of stone in the architecture and with no air conditioning you had to keep all windows open including into the common hallway. We experienced a wake up alarm at 6:30am every morning with the maids and service personnel starting their day. Very loud and simple to archaic accommodations in the room. We would have preferred a boutique hotel in Santa Elena (?).

We enjoyed this hotel. The room was a little empty but the view was great! The staff at this hotel is great. We loved their fine dining restaurant!

I didn't like that you had to driven everywhere. It was kind of a weird experience.

We were really glad we were in the block nearest to the reception as easier to get down to restaurant/ into town etc. The concierge was fantastic . Full of knowledge and so helpful especially when I mixed up the date of a trip seamlessly rearranging for us. The guides at the hotel were brilliant - we did the night walk and we loved the hummingbird feeding stations. Once they knew we loved birds they would point out ones to us or help us Id them. Again would definitely return

We were pleased to be in a room near the bottom of the site so we didn't have to rely on the transport vehicle. The onsite night nature tour is excellent.

Very friendly and informative staff. The shuttles to the room and the reception desk were very prompt and timely. We had a great time staying at this hotel.

This was our least favourite hotel. Front desk staff were not very friendly or helpful. Our biggest complaint is that the hotel was hosting a couple of bus tours. As a result the dining room was packed with long lineups for breakfast and dinner. Our first dinner, we had to wait 30 minutes to be seated and the service was very slow. I think the hotel should forewarn its non-bus tour guests about this. The hotel should also allow reservations for non-bus guests; maybe set aside a separate dining area. Even though we were not on a bus tour, we felt like we were. We are not paying a discounted bus tour rate but this is the level of service that we received.