Old and outdated.
Overall we had a lovely time at this lodge, don't understand the lower reviews we saw online. The only thing was we didn't sleep as well, probably due to a bit of draft from the door and windows. But we really enjoyed our stay and really liked the service at the restaurant.
The grounds of the lodge were also very nice and the restaurant food and staff were great.
These ratings are for our upgrade to Poco A Poco resort. I visited the original resort and it did not seem nearly as nice.
They switched my room after my initial concerns and everything was perfect after that!
We loved this hotel. The staff were excellent, specifically at the restaurant and front desk. The ambiance was excellent with a rustic feel, and yet beautiful grounds to sit and read. We particularly loved the little Italian style garden next to the restaurant. We also really liked the quality and variety of the menu at the restaurant, including the price. We will be highly recommending this place to other friends and hopefully can stay there again
The hotel was excellent. We enjoyed our stay there.
This hotel was beautiful! The staff, especially in the restaurant were amazing. The only issues here were:
1. Room walls didn't stop any sound - the guy next to us snored so loud all night he woke us up...I feel sorry for his wife!
2. Shower was great, but having only a half door allowed water to go out of the shower onto the floor making the bathroom floor very wet.
Our room was placed right beside stairs and it was super noisy trying to sleep. A group of young guests likes to hang out and play on the stairs yelling. Not sure where parents were. Tried several times to phone the front office but no one answered. This was on going but worst at 10-11 pm. I also felt with the amount of stairs there should have been an elevator. It was a long walk from the lobby to the room and a lot of stairs for my mom. Thankfully there was someone to help with the luggage.
Even though this was budget compared to Arenal Paraiso, we loved it here. The staff was welcoming and served us juice while giving us the rundown on everything we needed to know upon check-in. We had lunch before arrival and went back into Santa Elena after we got settled. Happy hour (Tico Time:>) was very nice back at the hotel and we got takeout from Taco Taco for dinner. The beds were a little less than great but the showers/bathrooms here were wonderful, the grounds were beautifully kept, breakfast was good and we went across the street to the de Lucia and had an excellent dinner. Birds and butterflies here were awesome right at the hotel and we were cozy and happy despite quite a bit of rain during our visit to Monteverde.
The hotel staff were very kind and inviting,.
It was a bit far out from town, quite too simple and really cold in the room.
Nice place, would have been nice to have a pool but we were busy doing other things so it didn't matter.
We were expecting rudimentary road conditions- and our expectations were met.
Liked the hotel and location but could only get one key to the room and the door could only be locked - otherwise the door would not close.
The breakfast could have been better
Restaurant experience was great and good value so we didn't have to eat anywhere else. Hotel staff were very good in accommodating our requests. Would definitely stay here again.
The only reason I didn't choose 10's everywhere was because the room was very cold and no heaters were available for the rooms. The one they did have didn't work.
A little bit far from town. Windy.
It was a totally different world. everything was clean, no noise. We loved the contrast. the breakfast came very slowly (we had a morning tour, and no much time)
I would of arranged all of the beds to face the TV. If possible have ceiling fans in the rooms.
Very humid in the room, but better once we got a new 'dehumidifier/fan'. One bed was in a darker area of the room and did not have a bedside table or lamp, so we didn't use it. Otherwise, beautiful facilities and grounds. Nice breakfast.
Showers were cold in the morning if you didn't take them early enough.
Nice place except for hot water not being available in the morning (solar water tanks). This should be noted to potential users.
The hotel was nice and we like the restaurant. Within walking distance to several great places. We went to town, headed the other direction and found Stella's bakery (highly recommended) and then down the hill to some great jungle trails with waterfalls and views.
Excellent location, friendly staff, peaceful.
We liked this place.
The Monteverde Country Lodge was my least favorite accommodation on this trip. It was fine, except for the breakfast experience every morning. The dining room was overcrowded and we had to wait about 20 minutes for a table. On the last morning we got so frustrated that we took our breakfast outside despite the wind and cold. Also, the staff in the dining room at breakfast time seemed overwhelmed by the onslaught of guests and couldn't keep up. The food ran out. The coffee ran out. Etc. And then you had to wait for it to be replenished. A little chaotic, I thought.
No wifi in room. Wifi only available in restaurant and lobby. Very disappointed especially because it rained for 2 days so I was in my room. I don't think the website about the hotel mentioned no wifi in rooms.
Only issue was the sound barrier between rooms was very thin. I could hear the kids next door talking.
Beautiful hotel, so clean so convenient location. However, there's no insulation so we could hear everything. But I guess it's eco friendly hotel so it's perfect. Beautiful, peaceful place.
everything was great except the noise.
Beautiful hotel but the beds were not comfortable at all. Plus, the sound proofing in the room was very poor quality. We could hear everything that was going on outside down in the courtyard and the wind was extremely loud at night that it kept us up. Other than that the location was nice and the breakfast was delicious.
A nice place. It had both close restaurants and we could easily walk or get a taxi as needed.
This lodge was a little walk from the town but I'm a very nice area. There was wonderful hiking trails about 5 minutes away where we go to interact with many anaimals. There was always a lice band at meals which was meat.
Ok hotel. Best part was the location since we could walk in both directions easily on our free days. Also didn't know that cheese factory does not make cheese on Wednesday's so we walked over for a tour that day for nothing.
The rooms very clean and attractive, with very comfortable beds. Food was pretty good and staff courteous and helpful. Facility had no pool or hot tub, and offered no view of area. However found some good restaurants and museum nearby.
Did not sleep well the first night due to howling wind and noisy neighbours. Hotel was nice but nothing special. Staff were the best, very welcoming. Seeing many birds on the premises was great, and being able to easily walk to Saint Elena was great.
The hotel catered to large bus groups which made it difficult to impossible to find a place to sit for a meal or drink. The grounds are pretty and welcoming, but not for a couple with large groups. The rooms were very comfortable.
The hotel was very good. My only mention is that my room was close to a small courtyard behind the restaurant and reception and the first night there was some kind of entertainment going on and it was pretty loud in the room, other than that it was excellent.
Very average after Arenal Springs. The transportation by boat to the hotel was lovely but embarking and disembarking with luggage was quite difficult and I had a fall.
Would have been nice if hotel was closer to town center. The weather was quite cool and too windy
This is a peaceful rustic lodge in the mountains. It is located near town so I could walk there. The meals were excellent and the breakfast that was provided was copious.
Very nice. This place had a nice atmosphere, comfortable and not impersonal. Good service.