We were very pleased by Shana. It was very nice, food was great, staff was great. We had not made plans for our first day there but we went to the event planner and were able to organize a tour for that evening. A night tour of a local reserve.
Loved to pool, surrounded by nature and the view!!
Great Hotel and Value! Loved it!
After changing one of our rooms, the experience was so wonderful.
the beach was a little too far from the resort
The hotel shows little signs of aging. Disappointed that they did not provide even one bottle of complimentary drinking water - something we received everywhere else. Staff were quite accommodating in other respects.
Bottle of wine presented in our room was much appreciated. Meal service was very good and pool bar amenities were good. The only negative was the steep walk to and from our room to the amenities and the location was awkward to walk from to explore the local community. Required taxis to go anywhere otherwise dangerous to walk the narrow, steep roads.
Again, no kids menu but staff were very accommodating and attentive.
Refinements in quality are needed at this hotel. Staff weren’t attentive, service was rather limited for things like room ice (none), face tissue (none), odd hours for the pool bar, odd hours for food and towel service around the pool. Monkeys were great entertainment. Beds comfortable. Huge bathroom. Surprised to not see any colorful macaws, parrots or toucans. Howler monkey sounds were ominous but cool.
This was the hotel (and tour) I was most looking forward to. I know people live this hotel but we didn’t. Nothing they were doing wrong, I think after the two relaxing hotels we had stayed in, it felt chaotic and loud. Plus claustrophobic being as it was stacked upon itself. We were put in the basement of one of the buildings. Objectively they did everything right, good service (except for the bar), clean, etc. just not my cup of tea. The monkeys were fun.
Really no problems, it just wasn’t our type of hotel. Very crowded! Small pools, food ok
Definitely tico time. Had to go ask for menus and waiters multiple times after being seated in restaurant and pool. Had to check on our food multiple times after 30 min of none delivered to the table. Breakfast time was good though.
The hotel itself is ok, but we booked a standard room which in itself was fine, but because it had connecting doors to other rooms on both sides of the room you can hear every single conversation, tv etc. The first night there was loud music until 11, but fortunately they left the next morning. Highly recommend spending a bit more and upgrading.
The hotel is down a steep road from the main road, so you either eat at the hotel or you pay $10 to get a taxi up the road. The hotel food is expensive, ok but limited. Service is very slow.
The big advantage of the hotel is access to the beach, which is a little walk down a gravel path. Ok if you have some level of fitness. There are sun loungers you can rent, we didn’t. And there are kayaks and paddle boards, we got a kayak for an hour for $25, not cheap but good to get out. The sea was fine for swimming but not really a snorkeling spot.
Good location and staff. Would recommend. Would love to have "Tea" Keurig's in the room. Room only had coffee
The hotel beds are very uncomfortable and hard. It is not easy to get to local restaurants from this locations. The walk to the beach is arduous. The hotel restaurant was expensive and the food was mediocre. The breakfast did not have a lot of options, especially for dietary issues.
It was super cool to be in a hotel where monkeys coexisted outside, great service! The pool and beach were exactly what we needed.
The staff was fantastic!
Beautiful hotel, great staff. Restaurant service at dinner was not good….very slow due to insuffient staff. Breakfast buffet was good.
Excellent would definitely stay here again. No complaints and exceeded expectations
Mobility was a daily issue but Kevin and Japro (Sp?) were outstanding in getting me where I wanted to go.The
food was delicious.
Room was great, most staff were great, restaurant service was very slow to non existent, very long up and down climb to get to the beach, very very steep roads / paths between buildings on the property. We used the golf cart service frequently. Overall a decent place though.
loved seeing all the animals/birds around the grounds!