Shana By The Beach

The Shana was a nice hotel, but it did not compare to the service and cleanliness of Arenal Springs. I think we had higher expectations for a hotel supposedly of this caliber.

Beautiful hotel with friendly staff. It was a busy weekend and their pool/pool area were small so it was always very crowded and we never got to use the pool because there were so many people and all seating was always full. We wished there had been more dining options nearby (their restaurant was good but expensive and limited). Also wished there were spaces our large party (8) could congregate outside our rooms. Great little trail to the beach was a lot of fun, loved watching the monkeys play outside on our balconies!

Bonito lugar pero El Servicio estuvo pesimo.

The only reason I rated a 9 for expectations because our other stays really had everything. This one was a little more bare bones inside the room. Everything about the hotel was wonderful though and we appreciated the adult pool. The private beach was wonderful! We rented a double kayak from one of the vendors and saw tons of fish! After fishing on a charter we brought our filets back to the hotel and the restaurant and chef created an stunning display of our different kinds of fish. Really went above and beyond and I believe pictures of it will eventually be on their website.

only 1 of our rooms had an ocean view for the same price.

Our room had a musty odor. I was disappointed in the beach as it was a long walk and very crowded.

Due to traffic we arrived later than expected Sunday night. But the Shana staff still welcomed us and showed us around Sunday evening. We felt very comfortable.

Shana Hotel exceeded my expectations! The staff went above and beyond to provide a comfortable, safe, welcoming environment. I could go on about their friendliness and their contribution to the positive experience. I rated a 9/10 for cleanliness only because there were a few bugs on the ceiling when we arrived, however that's to be expected in the jungle! :)

The cold hot tub, lack of bath mats, and squeaky roll-away were the main complaints. The highlight was the customer service mgr tracking down our lost credit card from the cab from the prior night.

This hotel was definitely older, the room had a moldy smell, and it was hard not to compare it to the amazing Arenal Resort. The best part was being close to the beach and getting to see a monkey up close by the pool. Really nice views too.

Room were clean, in good order. Beds were very comfortable, housekeeping excellent. Restaurant menu was very good. Their pizza was excellent. Staff were so friendly, courteous, efficient

Not an overly kid friendly hotel; most of the staff were great though!

There was a bright blue light on the ceiling in the bedroom, not great for sleeping but I otherwise enjoyed the hotel and our first stop in Costa Rica!

The blue light in the room would’ve made it hard to sleep if we weren’t exhausted every night

We had stayed at Charlotte on a previous trip and remembered the monkeys on the trees outside our balcony. Apparently they have done remodeling and additions and a lot of the trees were gone so we did not get the full monkey experience.

The Shana was awesome. I went to CR to see monkeys, and I was not disappointed. 6:30 am the first day, they climbed down to our balcony for a quick visit.............the fun never stopped. The hotel is exquisite and never disappointed. We met and made friends from New Jersey. The staff was top notch from beginning to end. Warner, Mario, Gregory, we love and miss you all....

I had some issues upon checking into our room. The room did not appear to have been cleaned thoroughly. The remote was dirty, one of the beds was as hard as cement, and the table on the patio was severly uneven and rocking back and forth when used. I called PTW to ask about moving to a different hotel, but within 30 minutes of calling PTW, Andrey from the Shana came to my room and looked around and offered my husband and I an upgraded room while the maintenance staff thouroughly cleaned the original room. andrey went above and beyond to satisfy us and he succeeded! We had a great stay as the hotel sits on the montain overlooking the pacific ocean. There is a path from the hotel that leads right down to the water! You cannot really walk to the local shopping area, but it is a short drive. The hotel pools were beautiful and the food at the restaurant was very good. I would have rated the hotel a 10, but the older rooms do need upgrades.

We did not like The Shana Hotel. Everything felt sub-standard. We were asked for tokens for towels for use at the pool. The towels themselves were of low quality. The dinner which we ordered room service was not up-to-the-mark. Tasted stale and there was a strange blue decor that was neither pretty nor appetizing. Then the breakfast was insufficient and the request for a second plate of fruit was met with a little disdain. I hope we were not reading too much into the staff expression. Instead of butter we were served margarine with bread. The food itself was of low quality and there was no breakfast buffet. There were issues with toilet flush. This experience felt different compared to the other places we stayed at. We were glad to check out!

The hotel had a lot of wonderful things about it. One thing that was really disappointing is there was not a hot Jacuzzi. There was a jacuzzi, but it was the same temperature as the pool. After a day at the beach, we were really craving a soak in a hot tub, but this property wasn't able to offer that and the pool was quite cold, which made the pool experience en not as enjoyable.

The hotel was fine, not centrally located so that was a problem, the room was somewhat dirty

Set us up in terrible room.

The location of the hotel was great, as we're all of the animals that frequently visited the balcony and hotel grounds. The hotel did look a bit in need of maintenance, as several fixtures in the room were loose or not functioning. Breakfast at the facility was fresh, but a bit redundant with the options offered. The bell boys were very polite and helpful, however it did take quite a few attempts for front staff to actually request taxis, room service, etc as most requests we made arrived late.