Had to switch rooms as key broke in lock.
Loved this hotel, but we did have creasures. We ended up plugging the drains. We had a roach, a large spider, and a scorpion. However, the view was amazing, the room was amazing, and wonderful breakfast and staff. Also loved the proximity to town; we could just walk there. Would stay there again. They need to perhaps seal rooms a little bitter.
Our room was in the highest buildings and no one offered to help us with our bags to get to the room. Every trip to the room was a huge climb.
Location is great - so close to everything without feeling crowded in.
The refrigerator was not working and the climb from town to the hotel was difficult.
Great location and nice view.
Excellent location, friendly staff. The restaurant in the hotel was atrocious...breakfast was included and very good but the dinner was horrific from a culinary standpoint. They should just serve breakfast and close for the rest....please tell people not to dine here!!!!!!!!!!!!
The room had a great very and the hotel staff was outstanding. I left items and they located them and sent them to me in the states.
Again I thought this was expensive but the room was very nice and roomy. It was very nice to be in town.
Enjoyed the location, within walking distance to town.
Nice hotel. good breakfast. Not a lot to do at the hotel per se, but easy to get to local activities.
Reception staff were a little less helpful than we found elsewhere in CR.
Loved the service. Also liked that we could easily walk to other places for eating and exploring. They also did a great job at helping us schedule extra excursions.
Lots of steep climbs to get to the room, but the hotel was great.
Lovely with beautiful view.
Again their terrain was very steep for walking up and down for older people. We did get some baggage help when we checked in, but not when we left. The hotel staff never had change unless we bought something, but that may have just been their policy. They did help us book another horseback riding event.
Nice hotel. The hill is stiff but did not bother us.
This was a nice place but we had ants on the bathroom and we did not like not having access to ice. they should have offered us some from the restaurant instead of telling us they did not have any. We asked the hotel staff for restaurant recommendations and they told they could not give us any because they offered a restaurant. I've worked in the hotel industry, and that is very rude hostage type policy. We also asked if there was anywhere in town with night life/music/ dancing etc. We were told no. we found 3!! Other than that, they were very friendly. We felt very safe in this area walking around at night. the tree house restaurant in town was very cool and should have been recommended as well as the Green something restaurant across the street. The food was fabulous, cheap and service was great.
This hotel was a bit of a let down! Had to walk up a pretty steep incline to get to our room.
A comfortable hotel in walking distance to town--we really enjoyed being able to walk to town.
Nice hotel, but rooms are poorly constructed. No amenities. No drying hooks for wet items which seemed strange for a cloud forest hotel. Was charged $5 for a dirty hand towel that they said they couldn't clean. Staff was not just going through the motions.
Very friendly helpful staff. Moved us to a view room as we were supposed to have one. Thanks.
Nice place. We got a room up at the very top which was excellent with views. The steep walk up to it was fine for us but maybe not for older people or those with walking issues.
Not a great hotel at all. Very bare bones. Just a box with a couple of beds in it. Not a hotel to stay in with kids. No pool, no restaurant aside from breakfast, nothing to do. We didn't have a view of anything but the room in from of us and a cement wall, although the clerk did try to convince us we had a beautiful garden view. And it looked empty (we were the only people at breakfast) and we only saw one other family the entire time we were there. We had two rooms booked and apparently they delivered beverages at bedtime, but only to one of our rooms. Not sure why the other room was excluded. And I know this is a rustic hotel, but there were far too many bugs in our room. To the point that my daughters slept with the lights on, or at least tried to sleep. The main road through town is so close and the hotel is located on a steep slope so the extremely loud revving of engines of the motorbikes all night long seriously made me believe there was a racetrack located directly next door. Not sure if there are better alternatives in the area, but definitely look around before booking. Not good.
Beautiful hotel within walking distance to a lot of great restaurants and shopping. Would have likes an air conditioner in the room but it was tolerable. Breakfast was good at the hotel too.
We thought the location of this hotel would be a big bonus, but it was its biggest drawback. The proximity to town made it VERY noisy with the motorcycles buzzing through town and up and down the hills at all hours of the day/night. Add in the noise of the live music and bar goers until 4am and it was not peaceful - despite the gorgeous view. We did have to request a room higher up, as the staff was going to put us in the lowest room right off of the parking lot. This hotel seems to be lacking amenities and service that it once had given the older TripAdvisor reviews. Simple things like a luggage rack or some hooks in the bathroom are small details that would make a big difference. If it weren't for requesting a higher room to at least enjoy the view, I'd rate it even lower.
I could have just made this a 1 day trip..
I assumed a hotel in Monteverde would have some forest area in which to go on even a short bird walk, but this really had none. The rooms were comfortable, location good for town access (not for nature) and breakfast good. Staff was very helpful
Another nice hotel. Great view and wonderful breeze. It was a fun town. However the walk up after dinner was crazy . If we would have known that it was only $2.00 for a taxi we would have went to town more. Not really sure why the desk man did not tell us. But I think the locals are so used to all those hills that they dont think much of it.
Loved the hotel but very steep climbs but I'm sure everywhere was the same
Biggest challenge was the weather was warmer than usual, which made the rooms very warm as well. There was no a/c and no fans. We knew there was no a/c and was fine with that; it would have been nice to have at least a ceiling fan (or standing fan) to keep the air circulating in the room. Every time we returned to the room, the air was hot and stagnant. We enjoyed the breakfast and how close the town was to the hotel. When we visited, there were no clouds, so although the view was nice, it wasn't what we anticipated in a cloud forest. Clearly this isn't anything the travel agency has any control over and did not change our ratings above.
not to keen on the scorpion in the room. Had trouble keeping the cat out. Ants were a problem to start with but the staff were very quick in sorting them
again, a very long walk to the hotel up hill. Also, the walk to town going was fine but coming back is all up hill. I wouldn't recommend it for older folks.
We enjoyed our stay here in a very spacious clean room with an amazing view of the ocean. The staff members that we encountered were friendly and helpful. We did plan our time in town around the hike up to the hotel and then another hike up to our room--didn't want to do that too many times!
The hotel was great. The walk up the hill for some of the older people in my group was tiring for them.
we thought we would have a balcony or patio with chairs was our only disappointment but we weren't there but two nights.......
Our favorite place we stayed at: beautiful, clean, great views, friendly staff, good food
Great location, but we found all the uphill walks a bit straining at time. Surprised the hotel did not have a shuttle or help other than desk staff to get us to the room. They gave us the room with the best view, but also the highest point. Breakfast was a little confusing, buffet two days and the order from a set menu the other two. Restaurant staff were very friendly and helpful.
Considering the area I am sure this was a very nice hotel. The view was incredible. Breakfast was great. I am spoiled. It needs a pool or a hot tub.
We tell everyone that it was uphill both ways, because it was so steep going down to town and just as steep going back to the hotel
Wonderful view of the Pacific, and the clouds rolling over the crest.
The hotel is up a steep hill and there are steep hills from the lobby to the rooms. Not a place to put senior citizens. Find a place down near the town.
Really nice and modern hotel with a beautiful view. We did discover a cockroach under our pillow, it freaked out my wife...stuff like that just happens though. Early in morning the birds love tap dancing across the metal roof. So If one is inclined to sleep in, it's not happening. Aside from that, rooms are very stylish, wonderful view, excellent breakfast!
Excellent service! The hotel is on a nice spot to get a great view of the city and the surrounding area. The hotel design and furnishings are pretty, comfortable and modern, but still in a style that matches the culture. The breakfast and service were excellent! This is a place we would come back to.
A large impersonal hotel, but very adequate. The only place where the restaurant staff did not speak any English, but we managed fine.
I would have given it all 10's but the room we had was ground level and the insects were overwhelming. Spiders, Mosquitos and even a Scorpion was found in our room. It was a little nerve wrecking going to sleep each night in fear that we were going to be bit or attacked by some insect.
The hotel seemed to be short staffed. We needed ice for an injury, but there wasn't any. Since there were no screens on the windows, or air conditioning, there were bugs in the room, but we dealt with that. They could at least, put a fan in the room.
Parking situation is not convenient if you stay at the top of the hill. Otherwise clean little hotel in a good location.
The hotel was fine, on the expensive side, but 3 nights in Monteverde was too long.
Great hotel and great location, close to downtown and restaurants.
Santa Helena is a very cute small village and the view and proximity of the village was great. It was very convenient to be just a few minutes away from the restaurants in town. I would go back to Ficus if I go back to the Monteverde area.
VERY, VERY NICE....but those steep, steep hills to the rooms are KILLER without more help with luggage!
I would have liked accommodations further out of town so more wildlife could have been see. However, it was nice to be able to walk into town easily.
Wonderful Hotel, great room, delicious breakfast, very good location (quiet yet close enough to walk to the center of Santa Elena). Staff was fantastic!!!!!
Liked that it was walking distance to town and mall.
The accommodations and staff were exceptional.
Beautiful, clean hotel. Had a view of the Pacific which was great. And it was within walking distance of the town which was nice.
Wonderful accommodations, great service!
This was a great choice. We enjoyed our stay! We liked that this was a nice landscaped and private property, but we could still walk to town!
Would stay there again.