The staff and view were too good and the guides and all the drivers and people everywhere and no matter where we went it was too perfect.
Hotel was wonderful. Bar was never open, but hotel was extremely clean and nice. We loved our stay here.
The rooms were clean and comfortable, and the overall facilities (pool, bar, restaurant) were fine. The primary downside was the four flights of stairs that had to be climbed to get to our rooms.
Excellent breakfast choices, with local breads, yoghurt, OJ, etc. Helpful people. Great location within walking distance of both Santa Elena and the restaurants and shops in Monte Verde.
Room could have used a frig, especially since there were local cheeses around.
I have no idea what we paid for the hotel b/c everything was packaged up together. The hotel did exceed my expectations. This is really a nice hotel. I was very afraid with the 3 star rating and how they say everything out there is different than our US expectations, but this was a really good hotel and you should always recommend it to Americans. It was super close to town and easy to walk to restaurants each night. The hot tub was great after hiking and zip lining.
I would recommend that future customers be warned about the temperature difference and the wind. VERY windy. Also we were lucky that we had long pants and sweatshirts. Dinner was reasonably priced and breakfast was good (not a buffet).
The staff was very professional and the restaurant meals were excellent. The hot tub was a nice end of day perk.
No air conditioning so we had to leave the windows open. Received numerous bugbites in the evening while sleeping due to the open windows. Food was very good.
This hotel was amazing wished we could have spent more time here, staff were faultless and breakfast was the best ever.
Pros: Professional and friendly staff, great ambiance, modern, newer appearance, good WiFi in room, good location and delicious breakfast, Cons: We could hear the people in the next room talking when we wanted to go to sleep, at night the rain was very loud on metal roof, no fridge in room, jacuzzi was not hot, cows and roosters woke us up at 4:45 A.M.
Beautiful hotel and location, it was much more than I expected!
The whole experience at this hotel from the staff, to the room and hotel amenities were top notch. would defiantly come back to stay here again
Loved the experience of staying at an "eco friendly" lodge!!! The hotel was clean and well maintained, and the staff was always friendly and helpful!!! Beautiful setting as well!!!
So glad we stayed here- I think it is the best hotel in Monteverde!
It was very nice and perfect for us.
The pool staff was amazing!
Room was a little smaller than expected
Was not a fan of this hotel. Very musty and damp, bathroom was not the cleanest. Room was small and cramped. Was in a great location for wandering the town.
Very nice hotel amenities. The room felt dated and definitely cramped for our group
Think we were spoiled at Arenal
Very noisy, breakfast was limited
Not good at all. The furnishings and linen in the room was old and bad.
Beautiful grounds and view, nice restaurant with an ample menu. The pool was too cool to use, since it is under cover and gets no sun to warm it, but we did enjoy the hot tub. It would have been nice to have some storage space in the room for clothes -- couldn't unpack.
This was the smallest of our rooms but the hotel was quiet. There was not a lot of choices for breakfast but everything was tasty. The hotels location near the center of town made up for the smaller rooms without closets. Housekeeping was great. We loved the hot tub too.
This is tricky to review. The hotel was older and didn't have the amenities that we would have liked but it was the only hotel in Santa Elena that had a pool and where we could walk to the town. We very much enjoyed being able to walk around town to the various (and delicious) restaurants and also to the grocery store across the street. The grounds of the hotel were lovely with lots of mature and beautiful plants. I think it is a good choice for the area. We wish that we had only stayed two nights here instead of three. It was an overall good experience.
Could have used a fridge in the room
We enjoyed staying in this hotel.
Loved proximity to town. While they weren't 5 star they didn't set a 5 star expectation so we were happy.
We LOVED Poco a Poco! The pool was fantastic and the tours we scheduled from there were first rate!
Really, my only complaint was the road noise. Trucks and motorcycles were very loud all night long.
The first room was not great and did not meet our expectations. We enjoyed ourselves more when we moved, but wish we didn't have to move.
Very nice hotel. Loved the breakfast each morning. The pool was very cold and the hot tub warm. The grounds though small are beautiful.
Breakfast was AMAZING every day. Not much interaction with staff other than checking in.
this was probably the worst part of the trip.
We had high-velocity winds the whole time we were in this location. One huge disappointment was the tepid temperature of the hot tub. It was only 93 degrees F. Hardly warm. I love going to hot tubs, but one trip to this barely warm tub left me disappointed.
Nice hotel and elegant restaurant on premises. The pool is covered and beautiful but too cold to swim in. The weather was very windy, which I guess is typical for this area. The hotel met our expectations. Not resort-like, but a nice hotel.
Bathrooms could be a little nicer. But overall, a nice and interesting hotel. Staff was very helpful.
Great staff. Great location in town. Close to everything. We could have spent more time there.
I think our slight disappointment with this place was partially due to off season. There was very little staff, none at the pool, but always someone at the front desk for questions which was good. The big jacuzzi was what we complained about, but even after they upgraded us, the jacuzzi in the honeymoon sweet was toilet bowl cleaner blue. I assume that because it is so remote of a location, the same level of luxury/service that the Arenal resort offered is not possible there. There was nothing else wrong with the hotel, it was clean and comfortable otherwise. Two days was plenty here.
Very nice, friendly, and helpful people. Great atmosphere, food, location. Overall absolutely nothing negative to say. Would highly recommend.
Guests need to request a lower floor if they have any physical challenges.
It was disappointing that we didn't have a fridge in our room considering that we had a grocery store across the street. We did have a little issue with ants getting in the (very tiny balcony) door. Quite expensive for what we had....bathroom desperately needs a update.
The room was so small there was no where to even put our bags to get things out. It was fine for 2 nights but would not stay for longer than that. Staff was very nice.
After Finca Luna Nueva Lodge we felt like in a cage. Small room. Hotel itself would be more less OK but having quite cold weather in the evening and strong wind there were no where to go. Hotel premises are quite small. Happy that stayed there only nights.
Hotel was lovely but rooms were small. The restaurant at this hotel was the best restaurant for food quality and value during our entire vacation!! Amazing food and staff.
Very nice hotel, beautiful setting
Lovely hotel, under renovation repair, which has to be done. Front staff attentive, kind and helpful. Room a delight.
This is a wonderful hotel and the staff was very helpful. We had scheduled to do a zipline while in this area but it was a very windy day so we were not comfortable doing that so we decided to leave this hotel early and head to our stop. The hotel staff was so very gracious in helping us make that change. And I must add that PTW staff was also very helpful in making this change. We are very grateful to have had so many people to assist us with this last minute change.The only reason I'm rating the cleanliness at an 8 instead of a 10 is that there was an open terrium in the bathroom which had lots of bugs, mostly ants. And while the room was clean when we got there within a very short time the ants from the terrium made their way all over the bathroom.
The Wifi connection was not good. Enjoyed the proximity to town and shopping.
Best part of the hotel was the central location. Otherwise, ordinary . I had a good-sized corner room so was pleased with that.
probably one of the best locations for this area, loved the hottub
They told us they had over booked but gave us a nice room and food vouchers. Very nice staff.
Very nice hotel.
Desk staff were excellent and very knowledgeable about the area.
Hotel was nice, food wwas excellent in the restaurant. you could walk to the small downtown and to catch buses to the hiking areas. Hotel was undergoing renjovation of the spa located by the pool and hot tub so it was not ideal but updates must happen. Views from the pool are were wonderful.
This hotel was a bit lower quality than what we expected/hoped to have. The room needed some maintenance and was small.
Beautiful grounds and views! We liked how close we were to town so we could walk there easily.
It was a nice hotel for the area. More noisy than others but the garden rooms were nicer. Staff was friendly and helpful. Beds were quite hard.
Really good people, but not a place I would want to stay very long, I would say the Hotel was a low grade, the staff especially Alexander was amazing and made it a better experience
We knew we were not at the resort anymore. 4th floor with no elevators was not my favorite, but we got used to it. Hot tub and pool areas seemed abandoned and "basic." Good in the sense that we could relax there on our own, but I never saw a staff person in that area and only 2 other guests sitting on a balcony overlooking the area... just felt "dead" around there most of the time. Better than crowded and loud though.
thought it was air conditioned but it wasn't - room was basic but clean and comfortable. staff was fantastic. had a birthday gift and card waiting in my room for me and the next day they sang happy birthday to me in the restaurant.
A lovely spot, good food, very easy to get around from this hotel.
Jacuzzi is barely 75 degrees. Front desk was responsive
Like everything except the noise.
well it was no arenal springs... but it was nice. it felt more like just a place to sleep than a destination.
Wonderful! Wish the hot tub would have been working. Great breakfast each morning!
We lucked out on our room which was protected from the wind!
We were in the room from hell the first night (room 45). The wind kept slamming some part of the roof or awning on to the side of our room, which was a corner room. We got NO sleep, and for the first time in history did we ask to get another room. To the hotel's credit they found us another room, and we finished the stay happy and content. The restaurant was one of the top restaurants I have visited, and that says a lot. The food was exquisite, and we chose to eat there every night, despite the fact that we always try to spread out our dining experiences. The cost was fair, and the staff great. The hotel desk also recommended a tour to Don Juan Coffee (?), and it was well worth the money and time. Nice.
Very nice for a boutique hotel. Great location. Rooms were very dated.
I thought that staff was lacking at time ( no one at the pool or pool bar). Bed was stiff. Hot tub was not very hot on both nights. Spa was nice. Staff was friendly. We loved the town of Santa Elena
This was a comfortable hotel. We enjoyed the pool. The staff was helpful.
Again we were greeted with a wonderful fruit drink and an excellent staff member. The reason I marked the overall experience only a 9 was weather related - the wind blew constantly and it was noisy - like we were in a major storm. The view out our window in the morning was wonderful - a rainbow every morning!
staff was very friendly. they went out of their way to make us feel at home
It was a nice hotel for a short stay. Restaurant was good for breakfast only, but it was near some nice restaurants in the city. Location was perfect, would not have wanted to stay up the hill in Monteverde. Also, poor wi-fi, only available early in the morning and late at night.
It was very windy and we were on the top floor with a window that couldn't seal shut, so it was a little drafty and noisy, but beautiful view and rainbows every day. Short walk to town which was nice
We were on the top floor.....lots of stairs. Ok for us but perhaps not for some. Staff and food were very good. We also had live entertainment one night.