I know this was peak season and options were limited. For almost $300 a night, we did not have hot water in our room for 3 nights, until the very last evening when I became increasingly upset with the hotel manager, after requesting the water to be fixed many times. To be sure, the entire hotel was without water at times, but this was separate from our own room issue, where there was hot water from faucet, but no hot water from the shower. Our toilet was clogged for one day, despite asking hotel to fix it 3 times. Overall, rooms were very spacious and clean but the whole hotel is unfinished. No closet space in rooms.
compared to the first hotel this hotel was not as good. The staff was kind of meh about us being there, like they couldn't care less either way. It seemed more over priced for the food and drinks, but we were able to find a cool place near by to eat. The whole hotel just felt a little stand offish. Also the internet didn't hardly work in our room we just stopped letting them know because we felt like we were bothering them.
Overall this was our favorite hotel. The staff at Nammbu was excellent, Daniela in particular was outstanding and made our stay even more enjoyable with her helpfulness! The hotel is beautiful. The pool was amazing. The staff helped us set up a couple outings and helped us get into town.
Front desk was GREAT! Wait staff was nice, not very informed, lots of bugs in room, bed not comfortable at all. too many hills to walk
this place was amazing we would go back in a heartbeat
This was a great place to end my trip. Nammbu is a beautiful resort. It’s quite new, I believe, and very clean. My room was spacious and had a lovely balcony overlooking both the pool and the ocean. The view of the sunset was absolutely amazing. The pool was very nice, and it was just a few minutes’ walk to the beach. The beach is perfect for enjoying the ocean as there are few waves here. The water was very warm, and the beach itself was wide, clean and uncrowned. The food here was also very good, and all the wait staff was pleasant and helpful. I had a couple of meals pool side, tried room service and also ate in the restaurant. Everything was well prepared. I loved the clean, white aesthetic in the rooms but would recommend bedside tables for those of us who like to read in bed late at night.
Hotel room big---but little to no furnishings. Water turned off to room on occasions? Staff not friendly, outgoing and all that helpful. Seemed like they were too young, inexperienced, long wait times when requests were made. Staff at the restaurant much better than the front office staff----friendlier, more willing to serve...
The pool was stunning, and the staff were supportive and fun.
Hotel was under staffed and looked as if it has not been finished being built. Was a long way from town and would have preferred something closer. The few staff that were there were very nice. Nobody at all in hotel restaurant in the evenings. Hard to get drinks during the day because nobody was there.
This was THE MOST luxurious hotel we have ever been to and definitely the nicest we saw in Costa Rica. The views from our room were simply amazing. The pool water was very warm and the ocean was just down the stairs from the pool. This hotel is a bit off the beaten track but there are restaurants within walking distance. If you want to eat in town it will be about 8-10 dollars for a taxi. The hotel restaurant is great too.
Again, remote location. Hotel has some issues with physical building.
loved this place!
This place was spectacular! The view from our room was amazing. The nearby beach was beautiful for walking and looking for shells. The pool was refreshing...and everything was so clean! The food in the restaurant was amazing...beautifully prepared and served. The waiters were friendly and knew our names after our first meal. We took a sunset cruise and had a terrific time! I would certainly go back!
Nice hotel, quirky shortcomings on many design decision. Hotel still very much under construction. Carrillo beach is definitely the place to stay. Great places to eat close by. It appears that the hotel is slowly addressing the issues- for instance WiFi is now working everywhere. They now have stairs down to the beach but be careful there is no lighting no handrails and steps are all at random heights. Initially they had us in a room with no view and even though they promised to put us in a different room the next day, we had to really push for them to make good on that promise the next day.
Hotel still under construction
A beautiful hotel with an amazing view of the ocean. Howler monkeys often hung out in the trees by the pool and it amazing. The downfall to this hotel is that it is not fully finished, they are still constructing one of the hotel buildings and there are quite a few areas where landscaping such as bushes, grass, flowers are needed. Like everywhere we visited, staff are fantastic!
WE loved it. Beautiful view, nice rooms and pool. Only real "complaint" is that given how new it is, it was a bit stark (nothing on the walls, no gardens etc). We were a bit disappointed that our patio had no furniture while some other, empty rooms, did. We loved it though and it was beautiful.
Most of the staff were very nice at the hotel. The problem with the hotel is that it seemed to be nearly closed. The decor was sparse. The beach was not very nice near this hotel. The beach in town was nicer.
This place was AMAZING! The staff was great. They were very helpful and accommodating. They were willing to share information about the community and the area. It was a great pleasure to be able to sit and visit with the staff about the area. They went out of their way to make us feel at home. We will be returning to this resort in the very near future. Jason and Diego were extremely helpful.
Wow! for the price this is amazing. I hope it stays this affordable but I wouldn't be surprised if our next trrip it was $295 a night. Great food, pool, room facilities and staff. Occupancy was low so we got the Best room too.
The staff was amazing. The hotel wasn't quite ready. There were issues with the water/toilets. I had several very cold showers and a few times we had no water at all. They didn't have enough pillows or towels for us, and even took some off our bed while we were gone to give to other guests. It's priced a little high, but overall a beautiful place. If someone had mobility issues, they would have a very hard time staying there.