The resort far exceeded our expectations. The view of the volcano was amazing, the waterslides were far better than I expected, the staff was courteous and helpful, the room was great. I would recommend this resort to absolutely anyone, especially if they have kids because of pools and waterslides.
Slides in the pool were great for the kids. Staff was very friendly and efficient. Lots to do on the grounds, so we all had a good time.
Very nice hotel. Kids loved the pools. Food was great and nice swimup bar and water slides.
Good family hotel but the food at the swimming bar, was truly horrible and expensive. The kids loved the pools and slides as well as the butterfly and crocodile enclosures.
Our nieces loved this place but it was very large and impersonal and too disneyland-like for me. On one hand, the thermal pools were pleasant and there were also remote areas I could walk and look for birds.
The hotel exceeded our expectations!! The staff greeted us and offered helpful information about the resort. They had any and everything we wanted in our trip!
This hotel was amazing. There were so many things to do there. The mattresses were a little springy but other than that, it was perfect.
The hotel was absolutely beautiful and the staff was incredible. Our next door neighbors were extremely rowdy one night and the hotel staff were quick to accommodate us and transfer us to another room. We had an incredible time at Hotel Lagos.
Great resort! Beautiful location. Rooms and resort grounds were wonderful. Loved the extra perk of having a trail leading through a butterfly garden and frog and leaf cutting ant enclosure. Food was very good.
The room had the smell of moth balls and generally was stuffy. There was no internet in the rooms and the breakfast had such limited options for vegetarians. I am OK with less options but I cannot be required to pay the same amount if all I get is toast and fruits. So we probably felt short changed. We had booked the property for our return but had to cancel for these reasons.
Great location!! Very basic in room amenities but was still comfortable!
Los Lagos is a nice place, but kind of tucked away too far from downtown. Nice pools, good restaurant, nice grounds. The room left a lot to be desired. Poor AC, very worn and dated. Hard beds. Clean and ok, but for the money spent, not worth it.
Gorgeous Hotel, good food
The AC unit was hard to regulate--and loud. But we loved this resort!
We really thought the resort was wonderful. However, we wish we were aware that it was quite hilly to get to our rooms and some roads were very dark at night.
The pools and staff were great, the cottages were up a steep hill so not great if you are mobility impaired. There were some bugs (sugar ants mostly) in the room but that's expected in the jungled. We were not fans of the rock hard mattresses however. The room was great and we had awesome massages
Would definitely stay here again and would recommend to anyone. Great food.. The room was different from what we were expecting but ended up loving the place.
The drink prices at the swim up bar were on the spendy side
What a wonderful resort! Loved the crocodiles, leaf-cutter ant farm, tree farm, butterfly garden, turtle pond, etc. Such a beautiful place!
Very fun
Had a small issue with the first room. Couldn't change first night, but changed the next night at no extra charge Very nice. Meals were decent, a little expensive, but good waiter/waitress staff.
Room was fine and functional. Pool area was amazing! Hot spring and cold pools were beautiful. Swim up bar was lots of fun and happening. My teen boys LOVED the water slides. Gorgeous landscaping. Staff, especially shuttle drivers, were very nice and friendly and the shuttle came quickly when called. Breakfast was also delicious, and we ate two very nice dinners at the hotel restaurant. My only frustration was changing dollars either small bills or colones so I could tip drivers and tour guides. They always claimed they did not have change for $20, until I told them it was for tips. Its a small thing, but thought you would want to know. Next time, I would bring $50 or so in singles. You might want to recommend that.