Westin Playa Conchal Resort and Spa

This resort was 10-star but the feeling was less intimate. The staff are super friendly but make less eye contact than Arenal. It's more of an American feeling than Costa Rican. That's not a complaint because we really loved it, it's just an observation.

PERFECT! When we arrived the staff had even reserved restaurants for us! Food was good, facilities were fantastic, staff was attentive and pleasant. There was always a grouping of chairs available at pool, even though peak period. New Years' celebration was spectacular. The hotel really did a terrific job!

All inclusive hotel was great. Good food options and relaxed atmosphere.

Great hotel, awesome value with all inclusive for everything we wanted to do. Beach scene with sellars lined up as you enter the beach is a annoying, too bad they can't control what feels like harassing. Hotel does feel safe and food etc. was excellent

this was my husband favorite place glad your staff recommended he said to say thanks I love the beach the most it was beautiful we will stay here again definitely I will remember Monce the hostess very nice person we

The hotel was generally nice, but felt too big and could have been anywhere in the world. The beach access was also limited and filled with people trying to sell things immediately on beach arrival. The staff were awesome. Just not all all the experience we were looking for.

We loved it here. The food was great, the beach was beautiful and quiet and the pool was fun. They also had great activities and shows.

very nice and clean staff was very helpful. If there were any problems they took care of it right away

Again, fantastic place. Great service and amenities. Beautiful. Great beach. Loved all the bars. The only issue we had was finding a place open in-between meal times. On a side note: Being at an all-inclusive put a damper on getting out and exploring the area. There are so many fun and interesting places to dine and see (like in Tamarindo). So many artists selling their work that we did not get to see.

This was a top end resort. I liked the all inclusive value. Great food and pool was amazing. I didn't expect the vendors on beach but ended up getting a great massage for $20 USD. We didn't go on beach (red tide day 1) but the pool and grounds were good. I was expecting a big beach with cabanas for some reason. Like Aruba. Anyway. Beautiful place and comfortable. Really like it.

Our room was not ready upon arrival but we were able to get wristbands,eat lunch & use facilities. We were really disappointed that there were no beach chairs, and that vendors (massages) harass you when trying to access the beach. No restaurants are water front, surprisingly. We added this resort for the beach access, and it was basically a let down. Bugs in our bathroom, but nice rooms overall. Lots of cats on our porch, and pizotes galore.

The service in the French restaurant was very poor, main dishes not available, the Latin American restaurant was the same, very bad services, cold food, their answer to us, was that they were very busy. We book a five stars hotel with beach, not a hotel with access to a public beach, we were not able to enjoy the beach, not chairs or service in the beach. In the other hand the tour staff was great, we enjoy our tours. Now we are home and find out and extra charge of $140.00 in the credit card, we are hoping to resolve this issue with the hotel as soon as possible

Amazing hotel stay! Loved this part of our trip. All inclusive made all the difference, and we were highly relaxed. Appreciate being put in the Royal Beach Club, the pool and concierge Jeff made everything amazing!

No beach views from property, even though it is on beach a little deceiving

A little problem with our air conditioning - appeared to be stuck on a cooler temperature but resolved. Restaurant choices were very good, food wonderful and all in all...pleasant staff, attentive and always smiling and a pleasant experience.

I did not realize that the beach in front of the resort was public and that the resort did not have services on it. Otherwise, it was great!

We stayed in the adult hotel. David our concierge was excellent!

Nice resort, staff was excellent. Did not give a 10 to overall experience just because we didn't like the mega-resort experience as seemed crowded and busy, not as relaxing as the ambience at Arenal.

Everyone I talked to was so Helpful

Wonderful experience, beautiful property, accomodating staff.

Hotel is huge and very influenced towards the American guests / culture. As a couple we were glad we stayed at the Royal Beach Club - at times there were only a few other couples around the pool which meant it was very quiet most of the time. The other part of the hotel was much noisier and had a bit of a Disney feel to it. Some restaurants were so large that they seemed factory like and in these some of the service staff lacked any personable qualities. We liked the Italian and some of the other smaller restaurants but that is a matter of personal choice. The food ranged from ok to good - but they were catering for a large number of people which has an understandable impact.

Awful Resort! We requested to stay at 5 star resorts. At best this is a 3 star. It is outdated, dirty and has a ton of deferred maintenance.