Positives: Beautiful property! Lots of swimming pools and hot tubs. Efficient towel service. Friendly and helpful staff in reception. The food at the Wet Bar was excellent and was a decent price. The free breakfasts were terrific with loads of choices. Most of the wait staff were nice. Negatives: Breakfast ended at 9 o'clock, which is pretty early for those who like to sleep in and relax before doing afternoon activities. The WiFi was really poor. You had to go to the Lobby to get a good connection. In this day and age, this shouldn't happen. Our room was so far away that we had to phone ahead for a shuttle to take us anywhere. This was inconvenient. Our room was good for 2 people, but crowded for three.
The hotel was BEAUTIFUL and had so much to do and see! Our only complaint was the bed was very hard and uncomfortable.
Awesome hotel and beautiful resort. Clean rooms. It would have been nice to have more coffee options as CR is famous for coffee.
Breakfast was great. The hot springs were so enjoyable and we saw them drained and cleaned. Our last night there we were treated to a spectacular view and sunset of the volcano.
Our room only had two beds and a desk. No chairs at all. No safe. The outdoor patio had 1 single chair so we couldn't sit outside together.
Large rooms, kid friendly, pool options (especially the heated spring pools) were accommodating for early morning, mid day and late evening swims!
Los Lagos was fantastic to stay at! We spent every night in the hot springs and enjoyed drinks from the pool bar. The little store on site was also great for purchasing any last minute items we needed. The food in the morning was good and the rooms were very clean. We even scheduled treatments at the spa on site and the massages were FABULOUS. The only "con" is that our unit was up the hill, giving us a slight trek every day (but we needed the exercise anyways). Just a note for people who would want lower level units etc.
The Property is beautiful and the breakfast was fantastic as they have so many options. The hot springs and particularly the wet bar is a real treat and make for an awesome experience!
We enjoyed this hotel (this was a second visit) and will return. My low rating came from the lack of housekeeping. Our room wasn't restocked or cleaned once during our visit and I needed to reach out twice for more towels and toiletries.
Loved the view from our rooms
The room felt very modern and not as welcoming after Puerto Viejo and Mawamba. Probably because it’s a bigger hotel.
In the large room are only 2 kitchen chairs and 1 little tabel.
This was my favorite hotel of our 3 we visited in our 10 day stay. Absolutely beautiful grounds, wonderful and fresh breakfast, friendly and reliable shuttle drivers to get you back and forth to your rooms. So much to do right there on the grounds that it could easily be all inclusive and you would never have to leave! Loved the swim up bar and hot pools!
Only the restaurant room was not very friendly and the breakfast very noisy: too many people
Great hotel, fun pool and watersides for the kids. The two pullout beds for the kids, making 4 beds in one room with space leftover, was a great value.
Was thankful staff was there at 2am to check us in! Need vehicle in this location if you want to eat off hotel grounds.
We were lucky that we were close to the lobby, but in 2019 we expect WiFi in the room. Especially considering there is not much entertainment later at night. The resort did not actually celebrated New year.
Nice hotel. Had very noisy neighbors, so the screaming children did not promote a peaceful environment.
Beautiful hotel and the staff were so nice!! We enjoyed our stay and were happy to find vegan options in the breakfast bar. We were happy that it was close to La Fortuna which we visited and our hike guide (Mario de la O) recommended a vegan restaurant called Organica Fortuna which was so delicious and we were so grateful for his recommendation.
This was an odd set-up. The food was awful - tasteless. We regularly took a taxi into La Fortuna for food. The layout of the hotel grounds was tricky for us without a car. We sometimes walked down to the restaurant but if it was raining we could be soaked. The hotel transport was useful and obliging but we like to be more spontaneous.
Very nice hotel and facilities. The room was up on a hill and it was easy to walk down to reception but going up required a shuttle which did not always run as often as you might need.
This was the best hotel I have stayed at on a vacation in years! Everyone was so nice! The front desk, the shuttle drivers, the restaurant waiters and hostess and even the towel lady at the pool (Laura) was so professional, kind and helpful. The rooms were very nice, I loved the back patio and despite the fact I was a long ways from the restaurant, the shuttle would come to pick me up within a few minutes every time I called. The tilapia served in the restaurant are farmed right on the hotel property. The hot spring pools with the water massage chairs/jets were heavenly after a long day! I will definitely go back!!
The hotel was amazing and so beautiful and all the pools were so nice and it was really a great place. Our only complaint was that the sound from the room next to us carried a lot and it was not sound proof at all. We kept getting noisy neighbours and didn’t sleep much since even when we asked them to be quieter they weren’t. Please let the hotel know. I am not sure if they can do anything to sound proof it but at least then they know it’s an issue. Makes for cranky kids when there is no sleep.
Sometimes the shuttle runs late but otherwise all staff is very nice and helpful!
We had so much fun at this hotel. All the different pools and slides. It was extremely hilly though so walking to the room wasn't a walk in the park. The breakfast was EXCELLENT, so many options and loved the fresh tortillas for breakfast. Plus, there was a nice on-site nature walk.
Staff were fantastic. Loved the bartenders, pool, slides, hike and wildlife. It was extremely clean and well kept!
We enjoyed staying here although were grateful to have our own car as it's a bit of a trek to the pools and restaurant. The restaurant is on the expensive side and you're a bit of a captive audience. One trip to the breakfast buffet seems to encourage people to load their plates and leads to waste. We liked that the hotel was eco friendly. They also provided a packed breakfast on the day that we had an early pickup.
The hotel was really nice! The multiple pools and spa was amazing. The one issue we had with this location was our hotel rooms were on the opposite side of the resort as our family. There is a shuttle but he takes lunch and dinner breaks and no one runs the shuttle during this time. This made it very inconvenient when you are staying at the top of the resort. Also there is no wifi in any of the rooms. This was very disappointing.
More of a classic resort than I expected, which was nice. large, comfortable rooms that weren't too fancy, but good amenities. Breakfast was extensive and the hot springs are a godsend every evening. Fun, fun waterslides and beautiful views.
Los Lagos was a great place to stay. The staff very helpful, but somewhat more behind the scenes. You didn't really notice the staff that much, but very friendly and helpful when we needed something. The grounds and facilities at Los Lagos were top notch! It was so beautiful! The pools, the flowers everywhere, the birds and butterflies, and especially the scenery. Wow! What a beautiful place!! The restaurant was very good, with a lot of good options. The free breakfast was the best I have ever seen.
The hotel exceeded our expectations. Food, drinks and coffee should be available 24/7. Coffee in the room would be nice. Bars open earlier for mimosas or bloody Mary’s in the pool. We really didn’t see or interact with staff unless we took it upon ourselves to go to the front desk.
IMPORTANT! This is really two hotels. One with rooms that are close to the main complex. this is what we liked. The other set of rooms are very private and a shuttle ride away. For us that is terrible but some people may like that better, we did not like that at all. Fortunately, the staff was able to transfer us to the main building on our third day so we were where we wanted to be for half the time.
This hotel was wonderful. We loved the hot springs, everything was clean, and the food was good, though expensive.
First assigned a room with no running water. then got moved to a VERY nice room. Beds too firm.
I think that it would be lovely to have adult only pools and black out curtains in the room - everything else was spectacular!!!!
Beautiful hotel. A great thank you to Pacific Tradewinds for the recommendation. It was just what we were looking for.
Great hotel ... everything went well .Shower was a bit of a problem but things went pretty well . Loved the pools
Property was very hilly, had to wait for shuttle, to get around. dining room was good and played nice music.
The best part about this hotel are the dozens of swimming pools of all different temperatures. Most have slides and one even has a swim-up bar. One evening we got to soak in the hot pool while listening to live music. The location was also amazing right at the base of the volcano. We recommend the steep hike up to the Mirador for a great view.
Loved the patio area each room had. Thought the shuttle system might be a hassle but it was so frequent, it was actually never a problem or inconvenient
LOVED Las Lagos, and LOVED Gustavo, bartender and musician.
Too bad the adjoining property let their dogs bark all night.
Beautiful location, great view of the volcano. Breakfasts were very good. Distance to main entrance and restaurant was not only far but difficult climb.
The hotel was good but there was no WIFI in the room. We had a standard room which do not provide a kettle in such "cheap" room of 200$ per night. I would expect to have this minimal item - notably, in every hotel with much lower prices this item is provided.
Little dated in need of some repairs
The grounds were absolutly beautiful!
Resort was beautiful, pools were dirty, rooms were spacious and clean BUT there was no place to relax, no chaora, no table amd xhairs, just two beds and a big empty space. Weird.
This hotel exceeded all expectations. Room had amazing view. Breakfast buffet was awesome. Pos and bar food were great
The hotel was very clean and well kept. The staff was always friendly.
Los Lagos was beyond our expectations. Fabulous!
This hotel more then met our expectations! It was amazing! I would reccomend to stay here to anyone! It was beyond beautiful and the pools were so great! Everything here was perfect!
very nice hotel and friendly staff
The room could have had more amenities such as microwave (which Cala Lodge had). The lobby staff was good but not great, again, like Cala Lodge. Also, most importantly, it was quite far from La Fortuna. It was not close enough to walk there which we would have liked for dining. At Cala Lodge, we could walk to the "city" center (about a 20 min walk) whereas La Fortuna as probably an hour walk away on the road, no paths or sidewalks. That is the biggest negative.
Furnishings in room were in the sparse side. The room was big enough for a couch or a couple chairs
A wonderful family hotel! The resort is beautifully landscaped, we enjoyed the many plants and regularly checked on ‘our’ butterflies, ants, frogs and the crocodile. The best thing are the pools. Some are with refreshingly cool water, some are hot, so there is no end to swimming. There are several water slides on top of the pools for relaxing, some of which even end in hot water. The kids had so much fun! There are a lot of activities on offer directly from the hotel and the zip lining even starts on site. It was a great experience. The entire resort is made from something that looks like fake logs, so it has a bit of a ‘dinoland’ feel to it. It’s a few miles away from La Fortuna and you can’t really get there without a car, so your meal choices are limited to the hotel if you don’t have your own transportation. When the clouds lift, the volcano is in full sight in all its glory!
The hotel concierge was disappointing, they recommended and sold us a tour to the volcano that certainly wasn’t worth the amount we paid which was $240 for the four of us. The woman at the front desk was not honest about her recommendation.
Food was fine, not great. Room was awesome, hot springs great.
The Villa was beautiful and very comfortable. Just a little short on cleaning supplies and kitchen towels and dishcloths.
Great hotel, shame that the wifi was weak and didn;t extend to the rooms. The lobby also closed very early on certain nights. Souvenier shop was under construction so there was no way to buy anything without leaving the resort.
Great setting with views of the volcano. Its a busy place! Amazing hot spas on site. But lots of people. Restaurant OK but not cheap, and due to hotels location you pretty much have to eat there.
Overall great hotel and very beautiful. Not much to do when it rains.
The hotel pools and hot tubs were amazing. Our entire family loved the waterslides! Great location. Beautiful grounds. The room was spacious, but not very clean. The bathroom needs to be updated. We would recommend this hotel to friends and family, especially with kids.
Fantastic pool area, much better than what we expected from the pictures. Friendly staff.
The beds were really uncomfortable. The food wasn't great. Loved the different spa pools.
This hotel was a bit more "disneylandesk" than we generally prefer, but we really have no complaints about it. The breakfasts were OUT OF THIS WORLD and the pools with the different temperatures of water were very pleasant. The front desk staff could have been more friendly. My teenage sons were disappointed in the lack of wifi in the rooms.
Such a fun hotel and very accommodating of our needs.
Beautiful resort! Fantastic view, great service and friendly staff.
Beautiful grounds and resort activities! It's a perfect place for families as kids loved the hot springs waterslides, the pools, the rainforest animal on property, and the barns. We did zip-lining on the grounds, which was fantastic and a highlight for the kids. Overall, we loved living in the lush greenery for four days.
The kids loved the water slides, but it was kind of a pain to have to get a shuttle to our room and back.
Beds were uncomfortable; the hotel didn't allow you to bring in your own food; restaurant choices were boring...same thing every day. The grounds were beautiful; the location ideal; the spa wonderful.
The hots springs at the hotel were incredible--above our expectations! It was a beautiful oasis and we will definitely come back if we ever return to Costa Rica. The breakfast buffet was delicious and plentiful.
Really enjoyed my stay at Los Lagos - really great accommodations with only a minor issue with noise from people staying in adjoining unit.
The hotel exceeded my expectations. The grounds were beautiful. The staff were very friendly and helpful, the food was excellent. The room was very clean and comfortable.
The facility was amazing! The front desk staff were very inflexible on our checkout time and almost surly to deal with. The other staff was great! The pools and waterslides were wonderful!
Wished we'd stayed a day longer!
breakfast buffet was very nice
Breakfast buffet was excellent but the cost of lunch & supper was way too high. As a result we went into La Fortuna to eat. No coffee pot in room!
Full on resort - fantastic!! The best food at Arenal was at the resort. Ordering off the menu was cheaper and better than the buffet.
Hotel was beautiful. I think the only downside was not enough food choices at the restaurant!
This place was beyond amazing!!
There was only one restaurant that was very expensive and no small convenience store to buy small goods. Other that than, it was excellent. The pools were fantastic - much better than the Tabacon Hot springs that we paid extra for. I am glad we stayed here and not at the Tabacon. The resort shuttle was essential because our villa was so far up the hill but the service was really good. Oh, the wifi was very bad in the room. That was disappointing because going to the lobby was difficult due to the hill and how far it was. But the room was beautiful and well equipped.
This hotel by far exceeded our expectations! Beautiful location, wonderful facilities, and great staff
Beautiful hotel! We loved the hot springs pool and found that the food was delicious. Excellent friendly service, too!
The resort far exceeded our expectations. The view of the volcano was amazing, the waterslides were far better than I expected, the staff was courteous and helpful, the room was great. I would recommend this resort to absolutely anyone, especially if they have kids because of pools and waterslides.
Slides in the pool were great for the kids. Staff was very friendly and efficient. Lots to do on the grounds, so we all had a good time.
Very nice hotel. Kids loved the pools. Food was great and nice swimup bar and water slides.
Good family hotel but the food at the swimming bar, was truly horrible and expensive. The kids loved the pools and slides as well as the butterfly and crocodile enclosures.
Our nieces loved this place but it was very large and impersonal and too disneyland-like for me. On one hand, the thermal pools were pleasant and there were also remote areas I could walk and look for birds.
The hotel exceeded our expectations!! The staff greeted us and offered helpful information about the resort. They had any and everything we wanted in our trip!
This hotel was amazing. There were so many things to do there. The mattresses were a little springy but other than that, it was perfect.
The hotel was absolutely beautiful and the staff was incredible. Our next door neighbors were extremely rowdy one night and the hotel staff were quick to accommodate us and transfer us to another room. We had an incredible time at Hotel Lagos.
Great resort! Beautiful location. Rooms and resort grounds were wonderful. Loved the extra perk of having a trail leading through a butterfly garden and frog and leaf cutting ant enclosure. Food was very good.
The room had the smell of moth balls and generally was stuffy. There was no internet in the rooms and the breakfast had such limited options for vegetarians. I am OK with less options but I cannot be required to pay the same amount if all I get is toast and fruits. So we probably felt short changed. We had booked the property for our return but had to cancel for these reasons.
Great location!! Very basic in room amenities but was still comfortable!
Los Lagos is a nice place, but kind of tucked away too far from downtown. Nice pools, good restaurant, nice grounds. The room left a lot to be desired. Poor AC, very worn and dated. Hard beds. Clean and ok, but for the money spent, not worth it.
Gorgeous Hotel, good food
The AC unit was hard to regulate--and loud. But we loved this resort!
We really thought the resort was wonderful. However, we wish we were aware that it was quite hilly to get to our rooms and some roads were very dark at night.
Would definitely stay here again and would recommend to anyone. Great food.. The room was different from what we were expecting but ended up loving the place.
The drink prices at the swim up bar were on the spendy side
What a wonderful resort! Loved the crocodiles, leaf-cutter ant farm, tree farm, butterfly garden, turtle pond, etc. Such a beautiful place!
Had a small issue with the first room. Couldn't change first night, but changed the next night at no extra charge Very nice. Meals were decent, a little expensive, but good waiter/waitress staff.
Room was fine and functional. Pool area was amazing! Hot spring and cold pools were beautiful. Swim up bar was lots of fun and happening. My teen boys LOVED the water slides. Gorgeous landscaping. Staff, especially shuttle drivers, were very nice and friendly and the shuttle came quickly when called. Breakfast was also delicious, and we ate two very nice dinners at the hotel restaurant. My only frustration was changing dollars either small bills or colones so I could tip drivers and tour guides. They always claimed they did not have change for $20, until I told them it was for tips. Its a small thing, but thought you would want to know. Next time, I would bring $50 or so in singles. You might want to recommend that.
the mattress was very hard. wireless service was non-existent.
The food options and quality left a lot to be desired. The dinner buffet had minimal options and was quite expensive per person. The restaurant was better priced but the quality of the food wasn't great. In addition, they should have a "snack" menu for in between meals or if you've come back from a long excursion. This area could definitely use a boost.
Grounds are beautiful. Butterflies, frogs and ants exhibits are very good. The hot spring pools and slides were a huge hit with the kids and parents. Breakfast was good but the other meals at the resort were lacking both at the restaurant and the pool bar. The air conditioner in our room didn't work and it was very humid. The maintenance staff was not equipped to repair it. All he did was change the batteries in the remote (which had nothing to do with it). We loved the grounds, the view and location enough that none of the less than perfect things affected us terribly but pickier travelers might find it less than exceptional. For us, the pool slides, view and grounds were the right choice. We ate out most meals (either on excursions or at the Que Rico down the road) so we loved this hotel - especially because the boys loved the pools and slides.
This property was not our first choice. We booked late and ended up in a room far from the pool and restaurant. A shuttle was provided and often picked us up along the road. It certainly was adequate and comfortable. We all felt that being made to wear wristbands to identify us as guests was a little bit tacky. The restaurant was nice and the breakfast was quite good. The exhibits on the property were underwhelming. The view of the volcano was amazing from the property.
Absolutely beautiful!! Wonderful accommodations , great service!