Los Lagos Hotel Resort and Spa
Arenal
From
$293
Per Night
Double Occupancy
Overall
92%
387 Guest
Ratings
Discover a natural wonderland at Los Lagos Hotel Resort and Spa, strategically positioned right in front of the majestic Arenal Volcano. Imagine waking up and stepping out of your room to find the iconic Arenal Volcano just a stone's throw away. This enchanting midrange hot springs resort in La Fortuna offers an incredible setting amidst lush tropical surroundings and exceptional hot springs facilities.
The Arenal Volcano National Park region presents an abundance of thrilling activities, making it nearly impossible to list them all! You can embark on a heart-pounding ATV adventure near the Arenal Volcano, plunge into crystal-clear freshwater rivers from stunning waterfalls, soar high above the treetops on exhilarating zip lines, or engage in a myriad of adventurous experiences offered by our handpicked selection of the finest tour operators in Costa Rica. For a comprehensive listing, detailed information, and rates, be sure to check our Arenal Activities and Tours page, where you're bound to find the perfect tour that aligns with your interests and group size.
If you're a family seeking affordable accommodations that seamlessly blend with nature during your stay in Arenal, look no further than Los Lagos Hotel. Here, guests have the freedom to craft their own adventures within the lush property, savor a day of pampering at the spa, or simply relax in the therapeutic hot springs. The swimming pool features an exhilarating big waterslide, sure to be a favorite among kids and the young at heart.
Los Lagos Hotel's Las Palmas Restaurant offers delightful Costa Rican cuisine and international dishes with jungle views, serving breakfast, lunch, and dinner. The area in front of the restaurant frequently attracts a variety of birds, so keep your camera ready. The dress code is casual, but swimwear or wet clothing is not permitted. The Lemnos Wet Bar, located by the pool with a swim-up bar and views of Arenal Volcano, features an extensive selection of over 50 tropical drinks and cocktails, along with a variety of natural beverages, sodas, beer, and wine.
The hotel offers various room styles and villas, all equipped with air conditioning, cable TV, and a mini-fridge. Most of the Standard Rooms are conveniently located near the pool area and central attractions of the hotel. The spacious Superior Rooms, Premium Rooms, and Villas are situated on a hill above the common areas, requiring a short hike to reach the pool, hot springs, restaurants, and lobby. For the convenience of guests without a rental car, the hotel provides a complimentary shuttle service.
In summary, Los Lagos Hotel is a fantastic choice for families, offering exceptional value in the midrange category. If you're looking for an affordable yet unforgettable stay in Costa Rica, don't hesitate to reach out to us today and consider adding Los Lagos to your Costa Rican vacation itinerary!
Rooms:
98
Check-In:
15:00
Check-Out:
12:00
Hotel Styles
- Midrange
- Resort
- Eco Style
- Spa
- Family
- Hilltop
- Hot Springs
- Sustainable
Hotel Amenities
- Breakfast
- Restaurant
- Bar
- Pool
- Hot Springs
- Spa
- Trails
- Resort Activities
- Gardens
- Handicap
- Parking
- WiFi
- Laundry Service
- Air Conditioning
- Cable TV
- Vegetarian Friendly
Room Amenities
Superior Room
- AC
- Cable TV
- Day Bed
- Hair Dryer
- Mini-Fridge
- Partial Jungle View
- Phone
- Rollaway Available
- Safe Deposit Box
- Terrace
- Volcano View
Standard Room
- AC
- Cable TV
- Hair Dryer
- Mini-Fridge
- Partial Jungle View
- Rollaway Available
- Safe Deposit Box
- Volcano View
Villa
- AC
- Cable TV
- Hair Dryer
- Kitchen
- Living Room
- Mini-Fridge
- Partial Jungle View
- Terrace
- Two Bedrooms
- Volcano View
Couple Villa
- AC
- Internet
Location
Lattitude: N 10° 29' 17.72" (10.488255)
Longitude: W 84° 41' 11.18" (-84.68644)
Recent Reviews
Overall
92%
Cleanliness
94%
Expectations
91%
Staff
92%
Comfort
91%
Value
91%
1/13/2026
The room and grounds are beautiful. We didn’t love the breakfast, and the thermal pools were too crowded. In retrospect this might be a better hotel for families with children. I think I prefer boutique hotels more.
1/12/2026
This hotel was more expensive than what we usually opt for, but it was very nice. We liked having the trails, gardens, hot springs, pools, etc on site. It was easy to uber into town. Staff were great. Bed was comfy.
1/9/2026
We loved this resort, especially the hot springs. The room was spacious and had an awesome view of the volcano. Staff was helpful. I appreciated having a steamer in the room. Restaurant was great and reasonably priced.
1/4/2026
Amazing property, many hot springs, they have even their own little farm. The buffet style breakfast was abundant with myltiple choices.
1/1/2026
The pools and grounds were the most amazing I have ever seen.
The shuttle to and from the rooms was quick, but felt like we always had to bother someone to call for the shuttle. Wish it had a set route that would pass the bus stops every 15-30 mins and you only called if you need ed door service for luggage or physical restrictions.
The room was huge! The down fall was the room had 1 chair inside and no table for a card game, eating, or mapping out trails. The porch had 2 seats out front and 2seats in the back. The room is for 4, but you could not sit down together.
12/20/2025
Great hotel. Rooms were comfortable, a lot of breakfast options. Enjoyed the paths to lookout, hot springs and pools. Food at restaurants was very good.
11/26/2025
Great hot springs, good breakfast buffet and dinner offerings. Didn't like that we were so far from the main resort and had to call a van whenever we wanted to go anywhere. wished there were convenient transport into to town to eat at restaurants.
7/26/2025
Our 8-year old family members loved the water slides, and finally convinced 78-year old grandma to try it.The various sizes and temperatures of pools kept the adults entertained, and it was easy to feel private. We did not like the dinner we had at the restaurant. Everything was extremely salty, and most of us didn’t finish our meal. The breakfasts were great!
6/25/2025
Totally %100 recommend this location for the whole family. We loved it. A great BIG shot out to Valentina the restaurant host and distracted Luis Ramirez for such quick response with our medical needs for my sister. The Doctor at the local clinic was very very knowledgeable and quick to treat my sister with medical and advice.
6/25/2025
We need medical emergency help and the hotel staff was instrumental in getting us the help we needed.
6/24/2025
Best hotel in Costa Rica, 2nd stay!
6/22/2025
Los Lagos certainly exceeded our expectations - the setting was gorgeous, the facilities were clean and spacious. We will definitely recommend.
6/7/2025
We absolutely loved Los Lagos
5/7/2025
Buffet breakfast was tasty with a large selection of items. Restaurant dinner menu was extensive and the food was delicious, well presented, and portions were large. A shout out to Mario and Michael for their great service! Also, the manager Kimberly was very accommodating in providing us with a special dish not on the menu. Loved the bar, which also serves great food.
The grounds are beautiful and the large amount of pools and hot springs was amazing. The room was very spacious and comfortable. Hotel shuttle service runs very smoothly. The entire staff is dedicated to taking care of its guests in a friendly and professional manner.
Would definitely stay here again!
5/4/2025
If we could rate higher than 10, we would. Exceeded all expectations!
3/20/2025
AMAZING hotel!
1/20/2025
Great hotel! Definitely will be specifying to come back again to this one next time we book!
1/15/2025
Very nice hotel, would recommend.
7/22/2023
This is a great place to stay with kids. I not sure it would be my top pick if we were traveling just with adults. I can't imagine kids having a better motel experience than Los Lagos.
7/22/2023
The staff here were all incredible. They went out of their way to help accommodate my baby. They even fixed our stroller tire. So kind!!
4/24/2023
The hotel exceeded my expectations; we didn’t expect such a big resort! The views, once we relocated to a new room, were stunning! The gardens were spectacular. It felt more impersonal and we didn’t get to interact with the staff, but everything was perfect nonetheless. Having no car, we had to have all of our meals on site, which was expensive. Great shuttle service around the hotel!
1/17/2023
Loved this resort. Much larger than expected but the shuttle service was easy to use. Loved the food at the resort restaurant. The hot springs blew us away and the slide was super fun...even for us old folks!
12/18/2022
What an amazing lodge! Hot springs, pools, and a really exciting slide. An unparalleled view of the volcano from our bedroom. We spotted our first toucan and peccary there! Staff were all very friendly.
10/22/2022
Hotel exceeded expectations! The grounds are like being in a well tended garden, and the many pools & hot springs were an added pleasure. Jason (Yeison?) was especially nice and very helpful to us. Beautiful experience here.
7/14/2022
Positives: Beautiful property! Lots of swimming pools and hot tubs. Efficient towel service. Friendly and helpful staff in reception. The food at the Wet Bar was excellent and was a decent price. The free breakfasts were terrific with loads of choices. Most of the wait staff were nice. Negatives: Breakfast ended at 9 o'clock, which is pretty early for those who like to sleep in and relax before doing afternoon activities. The WiFi was really poor. You had to go to the Lobby to get a good connection. In this day and age, this shouldn't happen. Our room was so far away that we had to phone ahead for a shuttle to take us anywhere. This was inconvenient. Our room was good for 2 people, but crowded for three.
6/27/2022
The hotel was BEAUTIFUL and had so much to do and see! Our only complaint was the bed was very hard and uncomfortable.
3/29/2022
Awesome hotel and beautiful resort. Clean rooms. It would have been nice to have more coffee options as CR is famous for coffee.
1/11/2022
Breakfast was great. The hot springs were so enjoyable and we saw them drained and cleaned. Our last night there we were treated to a spectacular view and sunset of the volcano.
1/4/2022
Our room only had two beds and a desk. No chairs at all. No safe. The outdoor patio had 1 single chair so we couldn't sit outside together.
12/15/2021
Large rooms, kid friendly, pool options (especially the heated spring pools) were accommodating for early morning, mid day and late evening swims!
11/22/2021
Los Lagos was fantastic to stay at! We spent every night in the hot springs and enjoyed drinks from the pool bar. The little store on site was also great for purchasing any last minute items we needed. The food in the morning was good and the rooms were very clean. We even scheduled treatments at the spa on site and the massages were FABULOUS. The only "con" is that our unit was up the hill, giving us a slight trek every day (but we needed the exercise anyways). Just a note for people who would want lower level units etc.
11/19/2021
The Property is beautiful and the breakfast was fantastic as they have so many options. The hot springs and particularly the wet bar is a real treat and make for an awesome experience!
10/23/2021
We enjoyed this hotel (this was a second visit) and will return. My low rating came from the lack of housekeeping. Our room wasn't restocked or cleaned once during our visit and I needed to reach out twice for more towels and toiletries.
8/11/2021
The interior of the room was very disappointing when we arrived. The bedding was was very bad. 1 sheet & a polyester blanket. Very skimpy. The bathroom was in poor condition. It felt more like a hostel that a hotel. The chairs out side need new pads. The views were spectacular though out the front & back. The overall grounds & amenities of the hotel were great!
8/11/2021
Loved the view from our rooms
3/4/2020
The room felt very modern and not as welcoming after Puerto Viejo and Mawamba. Probably because it’s a bigger hotel.
2/24/2020
In the large room are only 2 kitchen chairs and 1 little tabel.
2/13/2020
This was my favorite hotel of our 3 we visited in our 10 day stay. Absolutely beautiful grounds, wonderful and fresh breakfast, friendly and reliable shuttle drivers to get you back and forth to your rooms. So much to do right there on the grounds that it could easily be all inclusive and you would never have to leave! Loved the swim up bar and hot pools!
1/29/2020
Very good but many people at the breakfast in the restaurant, it was loud and crowdy. We enjoyed the gardens and hot springs.
1/29/2020
Only the restaurant room was not very friendly and the breakfast very noisy: too many people
1/10/2020
Waiting for the shuttle was annoying. Plus it is noisy. Suggest using electric golf cart
1/10/2020
Great hotel, fun pool and watersides for the kids. The two pullout beds for the kids, making 4 beds in one room with space leftover, was a great value.
1/7/2020
Was thankful staff was there at 2am to check us in! Need vehicle in this location if you want to eat off hotel grounds.
12/30/2019
We were lucky that we were close to the lobby, but in 2019 we expect WiFi in the room. Especially considering there is not much entertainment later at night. The resort did not actually celebrated New year.
12/21/2019
Wish the rooms had WiFi and staff very quick to take away plates sometimes before meal finished
12/21/2019
Hotel was full, Food OK, Hotel was correct without much atmosphere, we missed a little bit of familiarity - emotion considering it was Christmas Eve and Christmas Day. The bottom pool was pretty turpid by the end of the day. The pool is old and not very clean. Drinks at the bar overpriced. The room was clean, missing the possibility to make a warm drink like tea or coffee, only one armchair lacking in comfort for a bedroom for a family of 4. Too few hooks or line to dry wet clothes considering it rains most of the time. A tour on horseback in the rainforest offered by the hotel was very nice with Daniel. Check-out lady at the reception was unfriendly - almost spoiling our good mood.
12/21/2019
Nice hotel. Had very noisy neighbors, so the screaming children did not promote a peaceful environment.
12/11/2019
Beautiful hotel and the staff were so nice!! We enjoyed our stay and were happy to find vegan options in the breakfast bar. We were happy that it was close to La Fortuna which we visited and our hike guide (Mario de la O) recommended a vegan restaurant called Organica Fortuna which was so delicious and we were so grateful for his recommendation.
12/3/2019
Wonderful!
11/29/2019
Hotel was fine. Restaurant was poor
11/29/2019
This was an odd set-up. The food was awful - tasteless. We regularly took a taxi into La Fortuna for food. The layout of the hotel grounds was tricky for us without a car. We sometimes walked down to the restaurant but if it was raining we could be soaked. The hotel transport was useful and obliging but we like to be more spontaneous.
11/19/2019
Very nice hotel and facilities. The room was up on a hill and it was easy to walk down to reception but going up required a shuttle which did not always run as often as you might need.
11/2/2019
This was the best hotel I have stayed at on a vacation in years! Everyone was so nice! The front desk, the shuttle drivers, the restaurant waiters and hostess and even the towel lady at the pool (Laura) was so professional, kind and helpful. The rooms were very nice, I loved the back patio and despite the fact I was a long ways from the restaurant, the shuttle would come to pick me up within a few minutes every time I called. The tilapia served in the restaurant are farmed right on the hotel property. The hot spring pools with the water massage chairs/jets were heavenly after a long day! I will definitely go back!!
10/15/2019
The hotel was amazing and so beautiful and all the pools were so nice and it was really a great place. Our only complaint was that the sound from the room next to us carried a lot and it was not sound proof at all. We kept getting noisy neighbours and didn’t sleep much since even when we asked them to be quieter they weren’t. Please let the hotel know. I am not sure if they can do anything to sound proof it but at least then they know it’s an issue. Makes for cranky kids when there is no sleep.
7/23/2019
Sometimes the shuttle runs late but otherwise all staff is very nice and helpful!
7/19/2019
We had so much fun at this hotel. All the different pools and slides. It was extremely hilly though so walking to the room wasn't a walk in the park. The breakfast was EXCELLENT, so many options and loved the fresh tortillas for breakfast. Plus, there was a nice on-site nature walk.
7/12/2019
Staff were fantastic. Loved the bartenders, pool, slides, hike and wildlife. It was extremely clean and well kept!
7/6/2019
Loved Los Lagos. We had one issue after a hard rain where the ceiling leaked but it was promptly fixed. The grounds were so lush and green. We enjoyed the daily breakfast. We at most dinners in town.
7/6/2019
We enjoyed staying here although were grateful to have our own car as it's a bit of a trek to the pools and restaurant. The restaurant is on the expensive side and you're a bit of a captive audience. One trip to the breakfast buffet seems to encourage people to load their plates and leads to waste. We liked that the hotel was eco friendly. They also provided a packed breakfast on the day that we had an early pickup.
6/14/2019
The hotel was really nice! The multiple pools and spa was amazing. The one issue we had with this location was our hotel rooms were on the opposite side of the resort as our family. There is a shuttle but he takes lunch and dinner breaks and no one runs the shuttle during this time. This made it very inconvenient when you are staying at the top of the resort. Also there is no wifi in any of the rooms. This was very disappointing.
6/4/2019
More of a classic resort than I expected, which was nice. large, comfortable rooms that weren't too fancy, but good amenities. Breakfast was extensive and the hot springs are a godsend every evening. Fun, fun waterslides and beautiful views.
5/31/2019
Los Lagos was a great place to stay. The staff very helpful, but somewhat more behind the scenes. You didn't really notice the staff that much, but very friendly and helpful when we needed something. The grounds and facilities at Los Lagos were top notch! It was so beautiful! The pools, the flowers everywhere, the birds and butterflies, and especially the scenery. Wow! What a beautiful place!! The restaurant was very good, with a lot of good options. The free breakfast was the best I have ever seen.
5/25/2019
The hotel exceeded our expectations. Food, drinks and coffee should be available 24/7. Coffee in the room would be nice. Bars open earlier for mimosas or bloody Mary’s in the pool. We really didn’t see or interact with staff unless we took it upon ourselves to go to the front desk.
5/22/2019
IMPORTANT! This is really two hotels. One with rooms that are close to the main complex. this is what we liked. The other set of rooms are very private and a shuttle ride away. For us that is terrible but some people may like that better, we did not like that at all. Fortunately, the staff was able to transfer us to the main building on our third day so we were where we wanted to be for half the time.
5/3/2019
We loved everything about this hotel. Breakfast had tons of choices and it was all delicious. The hot springs and slides were great for the kids. We spent hours and hours swimming. The staff was all courteous and helpful.
5/3/2019
This hotel was wonderful. We loved the hot springs, everything was clean, and the food was good, though expensive.
4/16/2019
First assigned a room with no running water. then got moved to a VERY nice room. Beds too firm.
4/13/2019
Fabulous
4/12/2019
I think that it would be lovely to have adult only pools and black out curtains in the room - everything else was spectacular!!!!
3/31/2019
Beautiful hotel. A great thank you to Pacific Tradewinds for the recommendation. It was just what we were looking for.
3/28/2019
Great hotel ... everything went well .Shower was a bit of a problem but things went pretty well . Loved the pools
3/25/2019
Property was very hilly, had to wait for shuttle, to get around. dining room was good and played nice music.
3/24/2019
The best part about this hotel are the dozens of swimming pools of all different temperatures. Most have slides and one even has a swim-up bar. One evening we got to soak in the hot pool while listening to live music. The location was also amazing right at the base of the volcano. We recommend the steep hike up to the Mirador for a great view.
3/22/2019
Loved the patio area each room had. Thought the shuttle system might be a hassle but it was so frequent, it was actually never a problem or inconvenient
3/16/2019
LOVED Las Lagos, and LOVED Gustavo, bartender and musician.
Too bad the adjoining property let their dogs bark all night.
2/7/2019
Beautiful location, great view of the volcano. Breakfasts were very good. Distance to main entrance and restaurant was not only far but difficult climb.
1/19/2019
The hotel was good but there was no WIFI in the room. We had a standard room which do not provide a kettle in such "cheap" room of 200$ per night. I would expect to have this minimal item - notably, in every hotel with much lower prices this item is provided.
1/15/2019
Little dated in need of some repairs
1/14/2019
The grounds were absolutly beautiful!
12/28/2018
Resort was beautiful, pools were dirty, rooms were spacious and clean BUT there was no place to relax, no chaora, no table amd xhairs, just two beds and a big empty space. Weird.
12/18/2018
This hotel exceeded all expectations. Room had amazing view. Breakfast buffet was awesome. Pos and bar food were great
12/15/2018
The hotel was very clean and well kept. The staff was always friendly.
11/9/2018
Los Lagos was beyond our expectations. Fabulous!
11/1/2018
This hotel more then met our expectations! It was amazing! I would reccomend to stay here to anyone! It was beyond beautiful and the pools were so great! Everything here was perfect!
10/26/2018
very nice hotel and friendly staff
9/18/2018
The room could have had more amenities such as microwave (which Cala Lodge had). The lobby staff was good but not great, again, like Cala Lodge. Also, most importantly, it was quite far from La Fortuna. It was not close enough to walk there which we would have liked for dining. At Cala Lodge, we could walk to the "city" center (about a 20 min walk) whereas La Fortuna as probably an hour walk away on the road, no paths or sidewalks. That is the biggest negative.
9/8/2018
Furnishings in room were in the sparse side. The room was big enough for a couch or a couple chairs
8/29/2018
A wonderful family hotel! The resort is beautifully landscaped, we enjoyed the many plants and regularly checked on ‘our’ butterflies, ants, frogs and the crocodile. The best thing are the pools. Some are with refreshingly cool water, some are hot, so there is no end to swimming. There are several water slides on top of the pools for relaxing, some of which even end in hot water. The kids had so much fun! There are a lot of activities on offer directly from the hotel and the zip lining even starts on site. It was a great experience. The entire resort is made from something that looks like fake logs, so it has a bit of a ‘dinoland’ feel to it. It’s a few miles away from La Fortuna and you can’t really get there without a car, so your meal choices are limited to the hotel if you don’t have your own transportation. When the clouds lift, the volcano is in full sight in all its glory!
8/15/2018
The hotel concierge was disappointing, they recommended and sold us a tour to the volcano that certainly wasn’t worth the amount we paid which was $240 for the four of us. The woman at the front desk was not honest about her recommendation.
12/10/2017
Food was fine, not great. Room was awesome, hot springs great.
12/1/2017
The Villa was beautiful and very comfortable. Just a little short on cleaning supplies and kitchen towels and dishcloths.
11/25/2017
Great hotel, shame that the wifi was weak and didn;t extend to the rooms. The lobby also closed very early on certain nights. Souvenier shop was under construction so there was no way to buy anything without leaving the resort.
8/24/2017
Great setting with views of the volcano. Its a busy place! Amazing hot spas on site. But lots of people. Restaurant OK but not cheap, and due to hotels location you pretty much have to eat there.
8/18/2017
Overall great hotel and very beautiful. Not much to do when it rains.
8/5/2017
The hotel pools and hot tubs were amazing. Our entire family loved the waterslides! Great location. Beautiful grounds. The room was spacious, but not very clean. The bathroom needs to be updated. We would recommend this hotel to friends and family, especially with kids.
7/15/2017
Fantastic pool area, much better than what we expected from the pictures. Friendly staff.
7/8/2017
The beds were really uncomfortable. The food wasn't great. Loved the different spa pools.
6/13/2017
This hotel was a bit more "disneylandesk" than we generally prefer, but we really have no complaints about it. The breakfasts were OUT OF THIS WORLD and the pools with the different temperatures of water were very pleasant. The front desk staff could have been more friendly. My teenage sons were disappointed in the lack of wifi in the rooms.
6/1/2017
Such a fun hotel and very accommodating of our needs.
5/9/2017
Beautiful resort! Fantastic view, great service and friendly staff.
4/24/2017
Beautiful grounds and resort activities! It's a perfect place for families as kids loved the hot springs waterslides, the pools, the rainforest animal on property, and the barns. We did zip-lining on the grounds, which was fantastic and a highlight for the kids. Overall, we loved living in the lush greenery for four days.
3/27/2017
The kids loved the water slides, but it was kind of a pain to have to get a shuttle to our room and back.
3/25/2017
Beds were uncomfortable; the hotel didn't allow you to bring in your own food; restaurant choices were boring...same thing every day. The grounds were beautiful; the location ideal; the spa wonderful.
3/16/2017
The hots springs at the hotel were incredible--above our expectations! It was a beautiful oasis and we will definitely come back if we ever return to Costa Rica. The breakfast buffet was delicious and plentiful.
3/2/2017
Really enjoyed my stay at Los Lagos - really great accommodations with only a minor issue with noise from people staying in adjoining unit.
2/25/2017
The hotel exceeded my expectations. The grounds were beautiful. The staff were very friendly and helpful, the food was excellent. The room was very clean and comfortable.
2/23/2017
The facility was amazing! The front desk staff were very inflexible on our checkout time and almost surly to deal with. The other staff was great! The pools and waterslides were wonderful!
2/22/2017
Good food. Beautiful pools. Great view.
2/22/2017
absolutely terrific. We would have appreciated a "free day" here just to enjoy the pools, grounds, etc as there is plenty to do at the resort
2/22/2017
Wished we'd stayed a day longer!
2/14/2017
It was very nice
2/14/2017
breakfast buffet was very nice
1/21/2017
Breakfast buffet was excellent but the cost of lunch & supper was way too high. As a result we went into La Fortuna to eat. No coffee pot in room!
1/20/2017
Full on resort - fantastic!! The best food at Arenal was at the resort. Ordering off the menu was cheaper and better than the buffet.
1/14/2017
Hotel was beautiful. I think the only downside was not enough food choices at the restaurant!
12/17/2016
This place was beyond amazing!!
12/13/2016
There was only one restaurant that was very expensive and no small convenience store to buy small goods. Other that than, it was excellent. The pools were fantastic - much better than the Tabacon Hot springs that we paid extra for. I am glad we stayed here and not at the Tabacon. The resort shuttle was essential because our villa was so far up the hill but the service was really good. Oh, the wifi was very bad in the room. That was disappointing because going to the lobby was difficult due to the hill and how far it was. But the room was beautiful and well equipped.
12/3/2016
This hotel by far exceeded our expectations! Beautiful location, wonderful facilities, and great staff
11/18/2016
Beautiful hotel! We loved the hot springs pool and found that the food was delicious. Excellent friendly service, too!
8/27/2016
The resort far exceeded our expectations. The view of the volcano was amazing, the waterslides were far better than I expected, the staff was courteous and helpful, the room was great. I would recommend this resort to absolutely anyone, especially if they have kids because of pools and waterslides.
8/4/2016
Slides in the pool were great for the kids. Staff was very friendly and efficient. Lots to do on the grounds, so we all had a good time.
7/25/2016
Very nice hotel. Kids loved the pools. Food was great and nice swimup bar and water slides.
7/15/2016
Good family hotel but the food at the swimming bar, was truly horrible and expensive. The kids loved the pools and slides as well as the butterfly and crocodile enclosures.
6/4/2016
Our nieces loved this place but it was very large and impersonal and too disneyland-like for me. On one hand, the thermal pools were pleasant and there were also remote areas I could walk and look for birds.
6/1/2016
The hotel exceeded our expectations!! The staff greeted us and offered helpful information about the resort. They had any and everything we wanted in our trip!
5/26/2016
This hotel was amazing. There were so many things to do there. The mattresses were a little springy but other than that, it was perfect.
5/15/2016
The hotel was absolutely beautiful and the staff was incredible. Our next door neighbors were extremely rowdy one night and the hotel staff were quick to accommodate us and transfer us to another room. We had an incredible time at Hotel Lagos.
4/22/2016
Great resort! Beautiful location. Rooms and resort grounds were wonderful. Loved the extra perk of having a trail leading through a butterfly garden and frog and leaf cutting ant enclosure. Food was very good.
3/25/2016
The room had the smell of moth balls and generally was stuffy. There was no internet in the rooms and the breakfast had such limited options for vegetarians. I am OK with less options but I cannot be required to pay the same amount if all I get is toast and fruits. So we probably felt short changed. We had booked the property for our return but had to cancel for these reasons.
3/15/2016
Great location!! Very basic in room amenities but was still comfortable!
3/12/2016
Los Lagos is a nice place, but kind of tucked away too far from downtown. Nice pools, good restaurant, nice grounds. The room left a lot to be desired. Poor AC, very worn and dated. Hard beds. Clean and ok, but for the money spent, not worth it.
3/4/2016
Gorgeous Hotel, good food
2/13/2016
The AC unit was hard to regulate--and loud. But we loved this resort!
1/17/2016
We really thought the resort was wonderful. However, we wish we were aware that it was quite hilly to get to our rooms and some roads were very dark at night.
12/28/2015
Would definitely stay here again and would recommend to anyone. Great food.. The room was different from what we were expecting but ended up loving the place.
12/28/2015
The pools and staff were great, the cottages were up a steep hill so not great if you are mobility impaired. There were some bugs (sugar ants mostly) in the room but that's expected in the jungled. We were not fans of the rock hard mattresses however. The room was great and we had awesome massages
12/23/2015
The drink prices at the swim up bar were on the spendy side
12/21/2015
What a wonderful resort! Loved the crocodiles, leaf-cutter ant farm, tree farm, butterfly garden, turtle pond, etc. Such a beautiful place!
11/10/2015
Very fun
6/13/2015
Had a small issue with the first room. Couldn't change first night, but changed the next night at no extra charge Very nice. Meals were decent, a little expensive, but good waiter/waitress staff.
4/11/2015
Room was fine and functional. Pool area was amazing! Hot spring and cold pools were beautiful. Swim up bar was lots of fun and happening. My teen boys LOVED the water slides. Gorgeous landscaping. Staff, especially shuttle drivers, were very nice and friendly and the shuttle came quickly when called. Breakfast was also delicious, and we ate two very nice dinners at the hotel restaurant. My only frustration was changing dollars either small bills or colones so I could tip drivers and tour guides. They always claimed they did not have change for $20, until I told them it was for tips. Its a small thing, but thought you would want to know. Next time, I would bring $50 or so in singles. You might want to recommend that.
4/1/2015
the mattress was very hard. wireless service was non-existent.
3/28/2015
My only comment on this restaurant is that the restaurant could be better ie offer more variety at breakfast for those of us who can't consume dairy. As well, the dinner menu was too expensive and not very good.
3/28/2015
The food options and quality left a lot to be desired. The dinner buffet had minimal options and was quite expensive per person. The restaurant was better priced but the quality of the food wasn't great. In addition, they should have a "snack" menu for in between meals or if you've come back from a long excursion. This area could definitely use a boost.
3/15/2015
Grounds are beautiful. Butterflies, frogs and ants exhibits are very good. The hot spring pools and slides were a huge hit with the kids and parents. Breakfast was good but the other meals at the resort were lacking both at the restaurant and the pool bar. The air conditioner in our room didn't work and it was very humid. The maintenance staff was not equipped to repair it. All he did was change the batteries in the remote (which had nothing to do with it). We loved the grounds, the view and location enough that none of the less than perfect things affected us terribly but pickier travelers might find it less than exceptional. For us, the pool slides, view and grounds were the right choice. We ate out most meals (either on excursions or at the Que Rico down the road) so we loved this hotel - especially because the boys loved the pools and slides.
3/8/2015
This property was not our first choice. We booked late and ended up in a room far from the pool and restaurant. A shuttle was provided and often picked us up along the road. It certainly was adequate and comfortable. We all felt that being made to wear wristbands to identify us as guests was a little bit tacky. The restaurant was nice and the breakfast was quite good. The exhibits on the property were underwhelming. The view of the volcano was amazing from the property.
1/4/2015
Absolutely beautiful!! Wonderful accommodations , great service!
Call us if you want to see more reviews.