This hotel looks much nicer online than in person. We waited to be served way too long several times during our meals. Our room was definitely older and dingy and we had no view outside other than a wall.
very clean. right on the incredibly nice beach - great sand, great waves (not for surfing though), not too many tour solicitors and not too aggressive, rooms were very nice, small almost private pool behind our room, staff was always helpful, friendly and accessible.
I liked the hotel, and its closeness to the beach. The times for the resturaunts was a bit weird, but the food was good. It was more of an Americanized hotel experience which was good in some ways but also a bit less hospitable than Arenal. We enjoyed the beach and amenities. The room was nice, but we liked our Arenal room better. We also liked the game room, and ability to get our covid test at the hotel.
Check in took forever. Tables in 5 OClock bar weren’t cleared on a couple of occasions and one waiter was kind of rude when we started to clear ourselves so we could sit down. Need more shade by the pool. Everything else great.
The Hotel Staff & Chief Personnel where great. The food was awesome and made fresh every day. The front desk staff answered all of questions on area that we where staying and the excursions that we wanted to take. The rooms where cleaned and the pool/hot tub where always keep clean comfortable to be in. . Thank You Jose for helping us have a great vacation in Costa Rica. We will be back. Thanks Ernie & Kristy from Austin, Tx.
We were not told that room cleaning & new towels was only by request. The beach and sunsets are beautiful. Nice hotel and pool - more for a party crowd
Terrible experience with many many issues at the hotel including cleanliness, covid safety, quality of rooms, facilities and food. Not recommended at all!
Food and drink was absolutely terrible. The staff was friendly but the place was 2-3 star at best. The only part of the trip we would change.
The hotel is great; the only complaint was the abundance of wildlife in the eating areas, particularly the racoons that would come up to the table and be a meter away from me as I was eating.
This was a great hotel and experience. All of the Staff there was wonderful, and we want to give special commendations and praise to front desk staff person Wendolyn Chaves, who went WAY above and beyond to accommodate us and contributed to making our stay so enjoyable and amazing in so many different ways. We also had an incident the first night with an unruly/loud and obnoxious guest in the neighboring room and the night manager handled this contentious situation very professionally and well.
We loved our time here. I only recommend that the hotel offer more lounge chairs beachside, but other than that, the miles of walking on pristine white sands and snorkeling in the crystal clear water was perfect. We loved looking at the tidepools along the rocky shorelines and seeing the biodiversity of the animals that lived and thrived there. We also enjoyed the amazing sunsets: Just wow! The staff at the hotel was phenomenal. We were super impressed with their courtesy, positive attitudes, and helpfulness. We also were appreciative of the Covid protocols: hand washing stations, temp checks, and sanitizing stations. This added an extra layer of protection and safety for us. Plus, we also were appreciative that they offered a doctor to come in house to do Covid testing, which is required for those of us from the US to return home. We didn't have to leave the resort without transportation, so that was a plus. Also, support local: We bought directly from the artisan who was selling her family goods at the entrance to the beach. :)
Proximity to the beach was wonderful; one minute from room to the water. We loved boogie boarding (though wished the hotel had a few more boards so our entire group could go together). Wasn't too crowded and we were always able to find a table for meals. We really enjoyed the Italian restaurant at the hotel. Only thing missing was a hot tub.
There were missing items in the room- patio chairs,TV guide, blown light bulb, patio door security bar. The front desk had to be reminded a few times to take care of things.
We enjoyed our stay at Margaritaville, but it wasn't as peaceful and enjoyable as the first two hotels.
Very welcoming and lovely views
Another great experience. The resort was great and the staff was amazing.
We loved ending our trip at the beautiful beach. The room was lovely and the staff were exceptional. My husband used the gym every day and was very happy to have a 25 metre pool to swim in. I have high praise for the spa experience. The restaurants were basic with good food and wonderful welcoming staff. The 6 raccoons which constantly begged for food and ran through the restaurant and bar are a challenge for the staff. They even get up on the tables and bar to steal food if they get a chance.
I would return to this hotel and recommend it to others.
This resort was right on minimally trafficked beach. We enjoyed the central location of it and all the amenities. The food was so/so, but we enjoyed the swim up bar, ability to watch the sunset and impeccably clean rooms!
Loved that for an all inclusive the food was made to order instead of all buffet. The staff was very friendly, food was good and the room was clean and comfy. Not many channels on the TV in English.
VERY NICE HOTEL. HAD ALL AMENITIES AND THE BEACHFRONT WAS AWESOME. THE ALL INCLUSIVE WORKED GREAT FOR US.
This resort also seemed to be quite “dead” at night. Not many activities planned after the dinner time. Also their advertised special dinners did not occur. For example Wednesday was “sushi night”; no sushi. Friday was BBQ night; no BBQ. Also I believe that they have a sewer problem. Out at the pool during the day, you could sometimes smell the sewer system, which appears to run near the pool.
The rooms we stayed in had a bad odor and we needed to get an ionizer in our room. The rooms felt very musty and old. There were no activities to do other than one afternoon the pool did bingo. It was a let down for our three kids. We actually got bored and was ready to leave after the second day. The food was sub par and not very fulfilling.
Smaller than expected. However, the week was made great by the staff and everything they did.
I gave Margaritaville a 10 because of the location of the resort and the friendliness of the people.The staff is exemplary. The relaxing atmosphere is much appreciated, and the staff tried hard to make sure that everything is going well on your vacation. However, the resort definitely needs attention. Bathrooms are in sad shape...the bathtubs are rusted out, the tile is very old and outdated, the sink has no counter space. The rooms look like they took the original room and just added some inexpensive decor. The towels are old and pulled apart, the sheets on the bed are scratchy and over used.There is no outdoor Jacuzzi, a definite minus. This resort is not for everyone.
This hotel needs work. The pool was not clean and needs to be resurfaced. The bar tenders at the pool were nice and we did get good service there.
The a/c in room was not working and we had to call front desk multiple times. I fell getting in and out of the bathtub twice as it was not level with floor. Most of the staff seemed like they did not want to be there and treated us like they did not want to help. In 5 o'clock somewhere we sat waiting for service multiple times and food was subpar (when burgers should be excellent - if Jimmy Buffet/Margaritaville) (we gave up and did not go again). Other guest seemed to be feeling the same way and we saw one group get up and walk out.
We expected more Jimmy Buffet style. Just a suggestion live music, steel drum, guitar, DJ at pool and night entertainment. Just having "Margaritaville" written everywhere does not make it Margaritaville, it should be an experience and the staff should radiate that same feeling.
The only great experience we had was the Italian restaurant. Jamie and his staff made us feel welcome and the food was excellent for us. This was the shining star of Margaritaville for us. I believe the rest of the staff should use this as the example of how clients should be treated.
I think Jimmy Buffet/Margaritaville needs to check the quality of this location, as it is does not live up to his other hotels and brand.
The stay was great, Jaime at the pizza bistro went out of his way to personalize a dessert for us. Great location wish maybe they had a couple of vegetarian options. But overall it was great.
Bathroom could use some updating but the room was lovely and quiet. Food was good although the Italian restaurant could use a little more atmosphere. We were very happy with the all inclusive. The beach was beautiful for walking but not all that comfortable for sitting on (fumes from cars driving by). Staff was very nice and friendly. Nice music in the bar every night.
As a Margaritaville branded hotel, we did not expect it to be 90% families. There was not the level of "after hours" activity that we expected and were looking for. Additionally, there wasn't much to do within walking distance of the hotel. We rented a golf cart to explore and find late night fun.
Again the staff was phenomenal. Anything we needed or wanted they provided. The area was less congested then some of the beaches we saw on our transfers which was very nice.
Loved this place! Loved being so close to the beach. The staff was great!
Food service was slow, hotel started playing loud music at 630am
Nice resort and nice beach. The New Years party was fantastic. I would stay here again
Had a leak in the ceiling above our shower, but otherwise the accommodations were good. The staff and food were excellent.
For a Jimmy Buffet hotel, we had no idea what to expect. This place was great. We would love to stay here again. All of the staff were fantastic, but Luis and Fionna were particularly great.
Nice resort, nice food and staff. Beach is beautiful, but not as beautiful as I expected, although i can still give the beach a 4 star for its beauty.
We had to change rooms twice because the aircondition wasn't working. I have to say though that the Manager went above and beyond and gave us one of the biggest rooms in the hotel for the rest of our stay to make up for having to pack up twice and move rooms. Breakfast wasn't really that good. The Italian Restaurant at the hotel was wonderful. Very clean hotel.
Had a great time!
Can’t wait to come back to this place! If you’re looking for a tropical getaway, this is the place you’re looking for!
The staff was excelllent. This was a fun place to be even though all the kinks weren’t worked out yet