The cold hot tub, lack of bath mats, and squeaky roll-away were the main complaints. The highlight was the customer service mgr tracking down our lost credit card from the cab from the prior night.
This hotel was definitely older, the room had a moldy smell, and it was hard not to compare it to the amazing Arenal Resort. The best part was being close to the beach and getting to see a monkey up close by the pool. Really nice views too.
Not an overly kid friendly hotel; most of the staff were great though!
The blue light in the room would’ve made it hard to sleep if we weren’t exhausted every night
The Shana was awesome. I went to CR to see monkeys, and I was not disappointed. 6:30 am the first day, they climbed down to our balcony for a quick visit.............the fun never stopped. The hotel is exquisite and never disappointed. We met and made friends from New Jersey. The staff was top notch from beginning to end. Warner, Mario, Gregory, we love and miss you all....
I had some issues upon checking into our room. The room did not appear to have been cleaned thoroughly. The remote was dirty, one of the beds was as hard as cement, and the table on the patio was severly uneven and rocking back and forth when used. I called PTW to ask about moving to a different hotel, but within 30 minutes of calling PTW, Andrey from the Shana came to my room and looked around and offered my husband and I an upgraded room while the maintenance staff thouroughly cleaned the original room. andrey went above and beyond to satisfy us and he succeeded! We had a great stay as the hotel sits on the montain overlooking the pacific ocean. There is a path from the hotel that leads right down to the water! You cannot really walk to the local shopping area, but it is a short drive. The hotel pools were beautiful and the food at the restaurant was very good. I would have rated the hotel a 10, but the older rooms do need upgrades.
We did not like The Shana Hotel. Everything felt sub-standard. We were asked for tokens for towels for use at the pool. The towels themselves were of low quality. The dinner which we ordered room service was not up-to-the-mark. Tasted stale and there was a strange blue decor that was neither pretty nor appetizing. Then the breakfast was insufficient and the request for a second plate of fruit was met with a little disdain. I hope we were not reading too much into the staff expression. Instead of butter we were served margarine with bread. The food itself was of low quality and there was no breakfast buffet.
There were issues with toilet flush. This experience felt different compared to the other places we stayed at. We were glad to check out!
The hotel had a lot of wonderful things about it. One thing that was really disappointing is there was not a hot Jacuzzi. There was a jacuzzi, but it was the same temperature as the pool. After a day at the beach, we were really craving a soak in a hot tub, but this property wasn't able to offer that and the pool was quite cold, which made the pool experience en not as enjoyable.
The hotel was fine, not centrally located so that was a problem, the room was somewhat dirty
Set us up in terrible room.
The location of the hotel was great, as we're all of the animals that frequently visited the balcony and hotel grounds. The hotel did look a bit in need of maintenance, as several fixtures in the room were loose or not functioning. Breakfast at the facility was fresh, but a bit redundant with the options offered. The bell boys were very polite and helpful, however it did take quite a few attempts for front staff to actually request taxis, room service, etc as most requests we made arrived late.
We had horrible neighbors which made the first day/night difficult - that was really my only complaint. There needs to be more soundproofing between rooms. Otherwise we were happy here! Loved the quick access to Playa Biesanz, and my kids enjoyed the pool. Enjoyed having monkeys come to our balcony. The restaurant was good here too.
Very nice staff, Beutiful location. Hotel was not as well kept up as the other two, but the staff was very nice and accomodating
Such an amazing resort! Great ocean view! Great private trail to the beach area! Saw monkeys, sloths, toucans! This place was awesome!
Beautiful hotel, an amazing view and experiencing the monkeys. It was our first time in Costs Rica and we enjoyed the wild life - howler monkeys in the morning were unforgettable. We will be back for sure !
Wonderful and so many monkeys!!!
All was perfect, big professional hotel with family feeling
Again another luxurious resort. Wow! I can’t say enough good things about the Shana and all the staff. We loved staying there
Great hotel. Short walk to the beach, nice pool with good food available poolside!
Excellent! Beautiful! Especially enjoyed the restaurant staff (Javier) & receptionists were extremely welcoming.
Although not convenient to get to shops/restaurants on foot, the hotel’s proximity to Biesanz Beach more than makes up for it and we loved our stay here. Every single person in staff was incredibly helpful and friendly, particularly Elmer. During our stay there was a sloth hanging out in a tree right next to the restaurant and pool deck and we LOVED getting to see him poke around. Biesanz is a great beach, small (in a nice way) with warm water and beautiful surroundings.
Carla was so kind in the restaurant and Mike was a big help at the front desk. There was some confusion about New Years dinner and we were not told to set a dinning time at check in even though we asked this question directly. The ability to walk to the beach is worth its weight in gold! The pool happy hour was a great value. We loved all the monkeys and the sloths around the property.
Not my favorite hotel. I could tell they were not used to catering to solo travelers. I expected much more from this particular hotel.
Fantastic experience in Shana. Exceeded expectations. Very friendly staff and very enthusiastic to help us and make us feel comfortable.
The Shana Hotel was excellent! There were sloths in the trees near the pool area! Absolutely beautiful flowered grounds and a short pathway to the beach. Breakfast was ordered off the menu along with a buffet. Such a great place!
It was the best hotel we stayed in and I would highly recommend it. We particularly appreciated beach access, the balcony with sea view and the kitchen in the studio. There was some sewage issues in the suite next door and the hallway was dug up for two days, but it didn't bother us too much. The only problem with the room was the lack of closet or storage space for clothes (no wardrobe, or even chairs to place the clothing on).
The food wasn’t amazing but everything else was great.
The restaurant seemed way too pricey but the food was really good.
Friendly staff and beautiful hotel. A few small issues with the bathrooms including a tough time getting hot water but overall it was fantastic. Large rooms and comfortable beds made for a very relaxing stay.
This one was our overall favorite, and should be a 10+. The dining and hotel staff were more than accommodating in every way.. Our only disappointment was that they didn't seem to share the country's concern for conservation of energy and offer a way for us to use linens a second or third day.
Were we expecting more ocean views from the pool/restaurant area, but loved the resident sloths and monikers everywhere. The private beach was lovely. The cab rides to and from the top of the hill to town was ridiculously expensive -$10 each way.
Beautiful hotel with great food, great staff, and loved the beach access! Only negative of the hotel is difficulty in getting to town, but we had no problem getting taxis once we figured out a system.
This was a contrast to the other places in which we stayed. We were upgraded to a penthouse which was nice, but also felt unnecessarily extravagant. There were a lot more individually wrapped items -- toiletries but also cutlery, sauce sachets, etc. and no concessions to be being eco friendly. However, the beds were very comfortable, and the view was very good. We enjoyed seeing monkeys, sloths, butterflies and birds from one of the three balconies of our suite.
The Shana Hotel gave us so many beautiful memories. The staff there was too wonderful and missing them already. Love them all. Love the waiters, maids, reception, and yes even the owner was truly amazing. We had the garden view which gave us Squirrel Monkeys, White faced Capuchin monkeys, Howler monkeys, sloths and so much more. Also the Hermit crabs and crabs on the beach and all the wonderful people all around. Love you all.
Michelle at the front office was excellent always polite smiling and always helpful. She was excellent. Their best employee by far. She deserves to be recognized. We enjoyed the music at the restaurant as we ate our dinner on 7-4-19. After a long tiring trip from Arenal it definitely perked me up. They could add some more items for breakfast.
Loved this resort and Ismael the owner went above and beyond for us!!
great staff, attentive. while room was special in it design and extras, it was below the restaurant and thus noisy early in morning and evenings. Restaurant was uneven in service and food quality; some had great food, others not so much.
I think because it was overly touristy, it just did not have the same vibe as the other two areas. Not horrible, just not my thing.
The hotel, it’s premises, and especially staff was just great! The only minor problem we had was the food offered in the hotel. We tried it a couple of times and found it a bit bland and overpriced, so we ended up taking a taxi and eating elsewhere most of the time. However, we understand that everyone has a different taste and the overall prices in Manuel Antonio are pretty high, so we would not hold it against the hotel.
The bathroom was huge and nice but needed more hooks. The breakfast was delicious and the staff everywhere was wonderful.We loved the surrounding nature.
We loved it! The staff was warm and wonderful, especially the wait staff and bar tender. . So many close ups with the monkeys and sloths, even a toucan and 3 scarlet macaws. Food was fantastic. So good that we ate there every night and we’re happy. We were sad to leave.
Room was great. Breakfast staff could be slow but menu was great. Pool staff was friendly but sometimes got busy / not very responsive. Office staff was ok - did what was asked but didn't seem very excited about it. They did make sure we knew about The Mansion, and that was great - we went there for dinner (which was ok, service was very poor) and to the pool one day (which was stunning). Loved the beach and went down there several times.
I like the balcony and the big windows to the trees and hearing the mo keys at night and at dawn.
Did expensive, also a food truck hit my husband at hotel, while staff were kind the hotel did not offer any additional support
This is a lovely hotel, but out of the way from the main area. Walking to and from the hotel was difficult due to the hotel's location. Taxis were expensive to go a short distance. The restaurant at the hotel was very expensive so we didn;t eat there. The Biesanz beach was lovely. Staff were very accommodating.
Upon our arrival, there was a strong septic smell on the resort and in the room. We inquired at reception and was told that they were aware of the situation and had the septic tank pumped and that there was nothing else they could do. Keeping the patio doors closed kept the smell out of the room. Would have preferred to keep the doors open and the A/C off. The smell made it difficult to enjoy the patio, restaurant and pool. Since the smell not only continued but got worse, we emailed PTW, mostly so that they could warn upcoming guests. Within 30 minutes, reception called us and requested that we meet with the manager the next day. The manager told us that a broken pipe was finally located and was repaired.
Beautiful setting and good location to take advantage of the beach. Great service with the golf carts!
awesome accommodations, awesome staff, awesome breakfast, loved the private beach, loved Fabian the pool bartender and the entire restaurant staff.
Dirty tile by pool. Smelled like moth balls. Terrible artwork. Staff very kind.
we had a beautiful room; it was super spacious ; which i loved so i could thoroughly unpack all my stuff and feel at home; the restaurant was super expensive; the pizza and breakfast were excellent; and the staff really nice; loved the pool and the beach ; really liked the hotel;
The hotel and staff were wonderful. I especially want to single out three people: Vidal, Diego, and Linda. Vidal helped us with our bags and was really friendly and kind to my family. Whenever we ran into him, he asked about how we were doing and was genuinely lnterested. Diego was our dinner waiter most of the time. He was helpful, courteous and a generally wonderful person. I and the family really liked him. He made the dinners very enjoyable. Linda was a morning, breakfast person. She was also nice to my family and a very nice person.
The first room was no bathtub. So ask a receiption desk to see if they can change room with bathtub. They fund a room with bathtub but it only 2days and we need change room for last day. I said okay. The new room was bigger and nice view. The third day we move the room with private pool and kitchen. It was 3 bedroom. The room is very nice but it looks like not using often. There was mosquito and we got mosquito bit. But it was okay. The building are located hillside and golf cart need anytime to move. However, service was great. There were lots of two king monckeies . We are lucky to see them. I saw blue morpho. Pizza was great. We are very much satisfied.
We saw squirrel and capuchin monkeys right at hotel while having breakfast this was the most fun hotel michelle the hostess was super nice as well as the other staff it was more personal that other larger hotels
Perfect. Expensive food and transports like taxi. Should improve and advise existing uber service.
Staff was very nice. Internet did not work in our room. We asked to see if it could be improved but got no results. Room was not as clean as other places. Had to get refrigerator hocked up ourselves.
This was another great hotel with a very friendly and helpful staff. The food was excellent and the views were amazing.
Nice hotel on a very steep hill. Golf charts were always available to take you to your room. It's a short walk to a nice beach. Watch out for the monkeys that invade the patios - don't leave anything out for them to take.
I would have like easier access to the beach. I didn't feel sate taking the path that we were shown. Therefore we weren't able to go watch the sunsets or get up early and go to the beach.
Not having a car made it difficult to easily access other restaurants for meals. The breakfast at the Shana was mediocre. The lunch and dinner menu were good, but very expensive. The cocktails were weak. Otherwise the Shana was wonderful.
Rebecca was absolutely wonderful. Other staff was great. We usually use the hotel to get recommendations of other restaurants, etc but for some reason the staff seemed extremely hesitant to recommend anything outside the hotel.