This hotel was our favorite stay in Costa Rica. The monkeys came out to play daily and put on quite a show for us. We were even upgraded to a private suite with a pool, which made the experience even more special. The view was amazing, with the beach visible in the distance. I also enjoyed a massage during our stay and can’t say enough about the therapist’s professionalism. The staff was very attentive and ensured our stay was comfortable and enjoyable from start to finish.
Another beautiful hotel with great staff. Great pick!
This staff was awesome! Very attentive and treated us so well. We got the best service from the restaurant manager. Our bartenders were a step above as well.
Loved that we were visited by monkeys and iguanas daily! Beautiful however the walk to the beach was something! Very hilly
Excellent hotel
We liked Shana by the Beach but it didn't compare to Arenal Springs for service, breakfast, or the small details. Staff wasn't rude but simply not as friendly as Arenal Springs. Breakfast was fine but less selection and not the same level of customer service. Our room was large and clean but there were no hooks for towels anywhere in the bathroom. There was also not a fitness center like at Arenal Springs and the pool was smaller.
Restaurant was like a canteen. Staff were slow
Walking down to the beach was a little more challenging than expected.
Our standard room was clean, comfortable and quiet but the hill between the restaurant and the room was a bit of a challenge. The hotel does provide a golf cart service if you call them in advance where they will shuttle you from one to the other. The food at the restaurant was very good and the selection was ample for our 4 night stay.
Had a fab view but room tired, old plumbing, but outside areas beautiful and the beach fsb. Food excellent.
Loved the hotel. The trail down to the beach was very nice with nice wildlife. Breakfast was delicious and entertaining as the monkeys were constantly trying to steal food from people's plates even though the waitstaff tried to keep them out. Our room was very comfortable, and they even decorated one of our beds for our 35th anniversary.
great hotel, lovely staff,
We would have liked a room with a view, but we really enjoyed walking down to the private beach and the food in the restaruant was excellent
We again appreciated the birthday treats and really appreciated the king bed. The room was very large but very bare. There were no "nice" amenities like robes or slippers. It felt very basic. Our room was on the bottom floor at the far end of a building with no view. The beach was.a beautiful beach, but a public one down a fairly steep path. The breakfast was adequate, but the weakest of all the hotels. The staff was generally helpful. We appreciated the opportunity to get rides from our room up the hill, even though we didn't need to take advantage of that. Jerry had a wonderful massage and appreciated the discount. The pizza for dinner was really good. The pool was fine - nothing special. Oveerall, it was more a 3 or 3.5 star resort. The best aspect was the opportunity to see monkey - we enjoyed that.
We liked the beach and the hotel. Only downside, because of location hard to walk anywhere. Overall we liked!
Wow. Beautiful views. Great pools. Nice staff. Rooms were very small.
We loved the beach. The hotel def is not a luxury hotel. It’s a good solid hotel in a good location.
Really enjoyed this hotel
We had the best room in the resort. Room 333 monkeys slough tucans and more monkeys plus beautiful view of the ocean don’t let the steep hill bother you it’s easy down to pools and resturant they are waiting in golf carts to take you back up
Nice hotel. The Monkeys were the best part
Very cool to be out on the balcony watching and listening to monkeys and birds at 5am! I didn't need to be up that early, but loved seeing the jungle come alive for a new day (or go to sleep after an active night). We also enjoyed the easy access to Biesanz Beach.
It was utterly amazing! The staff, the monkeys, the sunsets ! Breathtaking ! Kudos to Michael , Alex, Xavier, Alessandro, Irina, Jalel, Jairo, Jimmy, the security guards , concerns he and sweet housekeeper !!