It was all really great but we had to carry our bags up 3 flights of stairs and we were really tired by then, so it was very hard work.
After being told the evening before that there would be coffee and cookies in the lobby for our early morning airport departure, there was none, so there was no "breakfast" of any kind provided by the hotel on our final day.
Staff in the dining room seemed confused and disorganized. Arrangements were made with the front desk for our luggage to be picked up from our room very early in the morning, however, no one came at the arranged time.
We were there less than 12 hours. Clean, comfortable and close to the airport.
Front desk reception very friendly.
There was no bar at the hotel & general location for things outside the hotel were poor.
would have liked a fridge and an area that had some food options
Arriving late we checked into an unrenovated room. On our return, we requested a renovated room which was good. Breakfast and service was great.
Just there for overnight...but everything was great...they even gave us a breakfast to go.
Met our expectations just fine. A jacuzzi would have been a nice addition but no worries. The restaurant was quite good! Very adequate for a airport waiting hotel. Not where you want to stay long term but a good hotel for proximity to airport.
The bathroom was very tiny.
nothing great, just a place
Friendly and helpful staff. Good Breakfast.
Only there one short evening, but it met all of our needs. Was great receiving an envelope upon check in with details pertaining to pickup the next morning.
Please do not send other clients to this hotel. The staff were very friendly and helpful. However, the hotel is extremely noisy. It is very worn and dated, no hot water, bad smell covered up by worse smelling room deodorant. Horrible place.
It's an OK airport hotel. Comfortable & clean. The restaurant was OK but there was no bar, as advertised.
we had a nice room, a quite stay and I loved to sit an afternoon at the pool. The food was very nice
the room was very old and smelled a bit
Further than we thought to San Jose
Just a hotel near the airport. Hard to find a place to have dinner.
Hotel was just a basic hotel near the airport. The wait was very long for our room, even though the hotel was barely occupied. The woman behind the counter would not give us a different room however, she insisted that check-in wasn't until 4:00 so if we had to wait in the lobby for a long time, so be it. After over an hour, a nice man came to work the counter with her and immediately gave us the room keys and comped us two drinks to make up for the inconvenience. Restaurant staff was very nice however.
The staff made us box breakfast since we were leaving so early for our flight which was appreciated
Our rooms were located in a building that felt more like staff quarters or a dormitory, than a hotel. The rooms were dingy and our two young teenage sons were put in a room on a completely separate floor from us. It was not what we were expecting at all. Given we were leaving early the next day and tired from a day of travel, it wasn't worth the effort to try to get new rooms.
OK for an airport hotel. Food in the restaurant was not good.
Very nice, friendly, and helpful people. Great atmosphere, food, location. Overall absolutely nothing negative to say. Would highly recommend.
The bathroom was really small with the design of the counter causing the toilet seat cover to press against your back when using the toilet. Strange design and uncomfortable. It was a clean, small, room but after we had stayed in such nice hotels the entire trip this hotel did not really compare but I think chose a cheaper hotel at the end of the trip so we could stay a few more days?? It was fine.
No hand towels or washcloths. We were told we could have called and asked for them. The property is nice but the room needs updating especially the bath rooms.
an ordinary hotel - nothing special
Stayed in the newer rooms and really liked it! So much better than the older building. Made a big difference.
Clean comfortable, nice pool, exceptionally helpful and pleasant staff
Typical of this type of hotel I suppose...glad we were there only one night
We stayed in the older part of the hotel on our first night of our trip and the newer building on our last day of our trip. The older building is in need of an update. Loved the restaurant!
we were only in the hotel about 6 hours.
We arrived at the airport after midnight, then left the next morning after breakfast. The breakfast was great. Carrying luggage up and down flights was the only inconvenience. It would've been nice if they had other ramps, like they did at the front entrance, so we could roll our luggage or maybe some elevators for 2nd or 3rd floors.
Would not stay here again and would NOT recommend to others.
Ventilation-poor. Hotel had a very loud group of people overnight and did nothing to quiet them. We contacted the hotel and they apologized.
Had to carry our luggage up and down stairs which was a bit inconvenient
familiar now with hotel and area from the first night of the trip so lowered expectations and enjoyed the stay more, we were in a nicer room than the first time, area surrounding hotel is still dull after such an amazing trip but again meets the needs of an overnight airport hotel and the breakfast is good
Split level (stairs to bed on upper level) was an inconvenience.
Fine place to stay for the night, good place for in transit. Long way out of downtown area. Restaurant staff were very helpful and pleasant.
we unfortunately had lots of little bugs on our bed comforter when we first arrived because a window had been left open, that we had to make sure were not bedbugs. the bedding was promptly changed and we were offered to change rooms but we had already unpacked. the overall experience rating is more reflective of the area and not the hotel but met our expectations as a quick layover airport hotel.Breakfast is really good, its too bad the pool water is freezing, staff super friendly
The room was not as comfortable this time.
Obviously this was just a basic hotel upon arrival. The room set-up was a bit weird and limited dining options. Would suggest something closer to the City Mall.
Good hotel. proximity to alternative dining options right outside the hotel was a plus
Didn't really like this particular hotel; a/c conditioner made a lot of noise, and the hotel was pretty dated. Breakfast just okay compared to others.
Excellent as before
Very professional ,super services and very pleasant staff.
Did not like the soups. It was difficult to get to breakfast since didn't open til 6 am and our transfer was later.
A bit outdated and the area has a lot of traffic. The coffee machine was dirty on the inside so I couldn't use it. What I liked was that the suite had 2 separate rooms which was nice and the staff was very nice.
Nice hotel. Bed and rooms were very nice. They upgraded us for the anniversary which was a nice treat. Restaurant was okay, food was pretty limited but it was fine for 1 night. Breakfast was good.
This hotel was a bit too basic for my taste - staff was very friendly and food was better than expected but not in a great area so we couldn't walk around and the hotel was dated - if I do this again I will spend a bit more and stay in an area where we can walk around, get a little of the feel of the city - this was totally on me though I should have thought more about this.
We were in a room that was on a noisy hallway. We didn't know that it would be that way until we tried to go to sleep. The breakfast was average. The hotel was clean, and it was an ok stop the for getting to the airport the next morning.
It was okay for a one night stay. Probably not for a long stay restraint service was very slow event when barely anyone was there.
Beautiful place. Restaurant was so so. When we asked for a taxi they gave us the hotel shuttle which was very expensive. We felt taken advantage of. Other than that it was nice.
hotel was fine, just not the same as the others, as expected a city/airport hotel.
room quite old dated style... could bear some reno
It was a place to sleep and close to the airport. Not as nice or quiet a room as on our day of arrival, but plenty acceptable.
The swimming pool was closed for renovations - it would have been nice to use it.
Had to wait 3 hours to get into our room. Although room was "ready" it obviously had not been vacuumed in living area. Ate at hotel for dinner - 2 steak meals were so tough as to be inedible. Would have preferred room on ground floor as taking luggage down stairs was a pain in the morning!
It was noisy, but not terribly so. Hard to rate the value as I do not know the cost of each place we stayed at. The room was very nice and I slept very well.
It was good hotel but other hotels we got on this trips were much better. The restaurant in this hotel was not good.
This was a usual 'near the airport' hotel. The restaurant was rather overpriced. However, the desk staff was extremely helpful.