VERY DISAPPOINTED WITH THIS HOTEL. VERY LOW QUALITY, GLAD WE GOT THERE LATE AND LEFT NEXT DAY, WOULD HAVE MOVED TO OTHER HOTEL IF WE STAYED LONGER THAN ONE DAY.
TALKED WITH OTHER CLIENTS AND THEY FELT THE SAME WAY.
Room was not good. Sure it was one night but it was one of the worst rooms I have stayed in. Place looked run down.
There were no elevators and we had to go down a flight of stairs and up three more flights. It was an okay hotel for staying in the night before a flight but it wasn’t anything special.
Since we got there fairly late in the day and had to leave so early in the am it was a pain to haul our luggage back and forth up to the 3rd floor. I guess it was to be expected for an airport hotel.
Beautiful grounds and facilities.
This hotel was filthy.
The room was too small and dated. We checked in late at night and checked out early in the morning the next day. So, did not matter much. There was no breakfast buffet in this hotel either.
did not stay long enough to adequately review
The worst part of the trip. We checked in and got a super tiny room facing the freeway. The hotel looked like it was abandoned, no cars and the entry to the rooms was dark and kinda scary. We asked for a different room and they switched us, the room was better but the phone didn't work so my husband walked all the way back to the front to ask for stuff, and the front desk said none of the phones were working on that side of the building. Also, this hotel is listed as having laundry services, but they didn't at all. 😞. Breakfast was ok. Tables were dirty, and it was like noone cared. The place looks ok in the morning but definitely scary and empty at night. I would hope to never stay here again.
Hotel restaurant was just ok
The nicest people ever. Very thoughtful to keep their distance since we were getting our covid test the next day. Even sent up room service although their restaurant was closed when they knew we hadn’t eaten
Lovely grounds, nice pool area. We were only there for an overnight in transit to the airport, but it was a lovely accommodation. Would have been happy to stay longer.
We didn’t stay there long enough to enjoy the amenities but it was located near a really nice bar where we were able to enjoy a few drinks and food before bed.
Staff went above and beyond to help us.
Very nice hotel with a super friendly and helpful staff. When we asked that the patio furniture be wiped down from residual dust, a staff member was at our room promptly to do so. We were given a very nice room.
Very clean and comfortable. -1 at the end because happy hour is only on weekends :-)
The floors were not clean. Our unit was a two floor walk up with an additional inter unit stair that is not practical for older folks.
The room we had this time had good internet access.
Tinny room with a poor bathroom, but enough for one night.
Nice hotel with very friendly and helpful staff
Our room had little internet reception
Nice Hotel first sunny day, so thankful for the pool and some relaxation.
The hotel was very nice. The furniture was a bit dated and the door to the balcony couldn't be opened.
The room was satisfactory, and the staff was great! Front desk personnel were very helpful with directions and advice.
ok hotel. It was disappointing for value and size. We had stayed in some really nice places. This is one I picked out. I should have left it to the experts to chose for us. Would not stay here again.
Pool and courtyard patio were very quite and nice
Same comments as our first night except we were on the first floor so the lack of elevators was not an issue. Also we had a later flight, so we had more time to eat breakfast and we used the free shuttle service to the airport.
Minimal room, but great staff.
This is a good airport hotel, convenient location, free shuttle, decent free breakfast, and reasonable price. A little dated and no elevator but otherwise had everything we needed.
Cannot say much as we arrived at 8:30 and left at 4:30 am, but staff was very attentive and room was very clean and comfortable.
the breakfast here was surprisingly one of the tastiest I had during the trip!
Everyone was super helpful and friendly
The room we had for the last night was really great. The one we had for the first night was OK but with some problems (was not super clean and the shower was leaking)
Not very clean airport hotel
We arrived late in the evening and were hungry. The hotel restaurant was open late and we had a wonderful meal.
Very nice room. We left early in the morning and they gave us a bag breakfast.
such a small room for two beds. facilities need updating.
There was an odd short step into the room and if we were not very aware of the step it might have caused us a problem; tripping or falling. We reminded each other every time we entered the room.
The rooms were small with no chairs. We ate at the hotel's restaurant and the food was just okay. But overall it served its purpose as a place to sleep before departure the next morning.
I rated this experience at the Hotel higher than during our arrival, because the room was more spacious - again separate sleeping areas and this time we had hot water in our showers!
We were only there for 10 hours due to an early 3 am rise to catch our flight but the staff kindly had little box lunches for us since we would miss our breakfast
Everyone was super nice and made sure we were comfortable!
Arletta and all the front desk staff were the best! They made us feel comfortable and helped with everything we wanted and needed including calling a taxi and making sure we were safe and not overcharged.
Was appropriate for the last night before going to airport
Like a college dorm room. 3rd floor room with no elevator. After arriving at 1130...hotel was empty but rooms were not ready till 3pm. We had to get up at 3am and carry our luggage down 3 flights of stairs....not as expected
Great resting stop after long flight. They arranged a personal tour of the city with fun driver.
I expected less for the price. The agents were really nice. They allowed me to "try Spanish" on them.
VERY small rooms, staff was very accommodating - but we had to get another room with a King size bed so all of us would be able to sleep comfortably. No elevators, which is difficult with my arthritis. Nce breakfast buffet.
Everything was fine since we were only staying one night, but if I wouldn't want to stay here longer. The staff were friendly and helpful and the breakfast was good. The hotel itself is laid out a little strangely. We needed 2 rooms and were put in 2 different buildings. There wasn't an elevator so we had to haul our luggage up 3 flights. The room wasn't down a hallway it was basically in the stairwell. The bed and pillow weren't that comfortable and the air conditioner was very noisy.
Very small rooms, but clean and staff was nice. We were only there for a few hours of sleep, then off to airport early the next morning. So only real comment is the room size.
It was all really great but we had to carry our bags up 3 flights of stairs and we were really tired by then, so it was very hard work.
We were there less than 12 hours. Clean, comfortable and close to the airport.
Front desk reception very friendly.
There was no bar at the hotel & general location for things outside the hotel were poor.
would have liked a fridge and an area that had some food options
Arriving late we checked into an unrenovated room. On our return, we requested a renovated room which was good. Breakfast and service was great.
Just there for overnight...but everything was great...they even gave us a breakfast to go.
Met our expectations just fine. A jacuzzi would have been a nice addition but no worries. The restaurant was quite good! Very adequate for a airport waiting hotel. Not where you want to stay long term but a good hotel for proximity to airport.
The bathroom was very tiny.
nothing great, just a place
Friendly and helpful staff. Good Breakfast.
Only there one short evening, but it met all of our needs. Was great receiving an envelope upon check in with details pertaining to pickup the next morning.
Please do not send other clients to this hotel. The staff were very friendly and helpful. However, the hotel is extremely noisy. It is very worn and dated, no hot water, bad smell covered up by worse smelling room deodorant. Horrible place.
It's an OK airport hotel. Comfortable & clean. The restaurant was OK but there was no bar, as advertised.
we had a nice room, a quite stay and I loved to sit an afternoon at the pool. The food was very nice
the room was very old and smelled a bit
Further than we thought to San Jose
Just a hotel near the airport. Hard to find a place to have dinner.
Hotel was just a basic hotel near the airport. The wait was very long for our room, even though the hotel was barely occupied. The woman behind the counter would not give us a different room however, she insisted that check-in wasn't until 4:00 so if we had to wait in the lobby for a long time, so be it. After over an hour, a nice man came to work the counter with her and immediately gave us the room keys and comped us two drinks to make up for the inconvenience. Restaurant staff was very nice however.
The staff made us box breakfast since we were leaving so early for our flight which was appreciated
Our rooms were located in a building that felt more like staff quarters or a dormitory, than a hotel. The rooms were dingy and our two young teenage sons were put in a room on a completely separate floor from us. It was not what we were expecting at all. Given we were leaving early the next day and tired from a day of travel, it wasn't worth the effort to try to get new rooms.
OK for an airport hotel. Food in the restaurant was not good.
Very nice, friendly, and helpful people. Great atmosphere, food, location. Overall absolutely nothing negative to say. Would highly recommend.
The bathroom was really small with the design of the counter causing the toilet seat cover to press against your back when using the toilet. Strange design and uncomfortable. It was a clean, small, room but after we had stayed in such nice hotels the entire trip this hotel did not really compare but I think chose a cheaper hotel at the end of the trip so we could stay a few more days?? It was fine.
No hand towels or washcloths. We were told we could have called and asked for them. The property is nice but the room needs updating especially the bath rooms.
an ordinary hotel - nothing special
Stayed in the newer rooms and really liked it! So much better than the older building. Made a big difference.
Clean comfortable, nice pool, exceptionally helpful and pleasant staff
Typical of this type of hotel I suppose...glad we were there only one night
We stayed in the older part of the hotel on our first night of our trip and the newer building on our last day of our trip. The older building is in need of an update. Loved the restaurant!
we were only in the hotel about 6 hours.
We arrived at the airport after midnight, then left the next morning after breakfast. The breakfast was great. Carrying luggage up and down flights was the only inconvenience. It would've been nice if they had other ramps, like they did at the front entrance, so we could roll our luggage or maybe some elevators for 2nd or 3rd floors.
Would not stay here again and would NOT recommend to others.
Ventilation-poor. Hotel had a very loud group of people overnight and did nothing to quiet them. We contacted the hotel and they apologized.
Had to carry our luggage up and down stairs which was a bit inconvenient
familiar now with hotel and area from the first night of the trip so lowered expectations and enjoyed the stay more, we were in a nicer room than the first time, area surrounding hotel is still dull after such an amazing trip but again meets the needs of an overnight airport hotel and the breakfast is good
Split level (stairs to bed on upper level) was an inconvenience.
Fine place to stay for the night, good place for in transit. Long way out of downtown area. Restaurant staff were very helpful and pleasant.
we unfortunately had lots of little bugs on our bed comforter when we first arrived because a window had been left open, that we had to make sure were not bedbugs. the bedding was promptly changed and we were offered to change rooms but we had already unpacked. the overall experience rating is more reflective of the area and not the hotel but met our expectations as a quick layover airport hotel.Breakfast is really good, its too bad the pool water is freezing, staff super friendly
The room was not as comfortable this time.
Obviously this was just a basic hotel upon arrival. The room set-up was a bit weird and limited dining options. Would suggest something closer to the City Mall.
Good hotel. proximity to alternative dining options right outside the hotel was a plus
Didn't really like this particular hotel; a/c conditioner made a lot of noise, and the hotel was pretty dated. Breakfast just okay compared to others.
Excellent as before
Very professional ,super services and very pleasant staff.
Did not like the soups. It was difficult to get to breakfast since didn't open til 6 am and our transfer was later.
A bit outdated and the area has a lot of traffic. The coffee machine was dirty on the inside so I couldn't use it. What I liked was that the suite had 2 separate rooms which was nice and the staff was very nice.
Nice hotel. Bed and rooms were very nice. They upgraded us for the anniversary which was a nice treat. Restaurant was okay, food was pretty limited but it was fine for 1 night. Breakfast was good.
This hotel was a bit too basic for my taste - staff was very friendly and food was better than expected but not in a great area so we couldn't walk around and the hotel was dated - if I do this again I will spend a bit more and stay in an area where we can walk around, get a little of the feel of the city - this was totally on me though I should have thought more about this.
We were in a room that was on a noisy hallway. We didn't know that it would be that way until we tried to go to sleep. The breakfast was average. The hotel was clean, and it was an ok stop the for getting to the airport the next morning.
It was okay for a one night stay. Probably not for a long stay restraint service was very slow event when barely anyone was there.
Beautiful place. Restaurant was so so. When we asked for a taxi they gave us the hotel shuttle which was very expensive. We felt taken advantage of. Other than that it was nice.
hotel was fine, just not the same as the others, as expected a city/airport hotel.
room quite old dated style... could bear some reno
It was a place to sleep and close to the airport. Not as nice or quiet a room as on our day of arrival, but plenty acceptable.
The swimming pool was closed for renovations - it would have been nice to use it.
Had to wait 3 hours to get into our room. Although room was "ready" it obviously had not been vacuumed in living area. Ate at hotel for dinner - 2 steak meals were so tough as to be inedible. Would have preferred room on ground floor as taking luggage down stairs was a pain in the morning!
It was noisy, but not terribly so. Hard to rate the value as I do not know the cost of each place we stayed at. The room was very nice and I slept very well.
It was good hotel but other hotels we got on this trips were much better. The restaurant in this hotel was not good.
This was a usual 'near the airport' hotel. The restaurant was rather overpriced. However, the desk staff was extremely helpful.