Los Lagos Hotel Resort and Spa

Nice hotel. Had very noisy neighbors, so the screaming children did not promote a peaceful environment.

Hotel was full, Food OK, Hotel was correct without much atmosphere, we missed a little bit of familiarity - emotion considering it was Christmas Eve and Christmas Day. The bottom pool was pretty turpid by the end of the day. The pool is old and not very clean. Drinks at the bar overpriced. The room was clean, missing the possibility to make a warm drink like tea or coffee, only one armchair lacking in comfort for a bedroom for a family of 4. Too few hooks or line to dry wet clothes considering it rains most of the time. A tour on horseback in the rainforest offered by the hotel was very nice with Daniel. Check-out lady at the reception was unfriendly - almost spoiling our good mood.

Wish the rooms had WiFi and staff very quick to take away plates sometimes before meal finished

Beautiful hotel and the staff were so nice!! We enjoyed our stay and were happy to find vegan options in the breakfast bar. We were happy that it was close to La Fortuna which we visited and our hike guide (Mario de la O) recommended a vegan restaurant called Organica Fortuna which was so delicious and we were so grateful for his recommendation.

Wonderful!

This was an odd set-up. The food was awful - tasteless. We regularly took a taxi into La Fortuna for food. The layout of the hotel grounds was tricky for us without a car. We sometimes walked down to the restaurant but if it was raining we could be soaked. The hotel transport was useful and obliging but we like to be more spontaneous.

Hotel was fine. Restaurant was poor

Very nice hotel and facilities. The room was up on a hill and it was easy to walk down to reception but going up required a shuttle which did not always run as often as you might need.

This was the best hotel I have stayed at on a vacation in years! Everyone was so nice! The front desk, the shuttle drivers, the restaurant waiters and hostess and even the towel lady at the pool (Laura) was so professional, kind and helpful. The rooms were very nice, I loved the back patio and despite the fact I was a long ways from the restaurant, the shuttle would come to pick me up within a few minutes every time I called. The tilapia served in the restaurant are farmed right on the hotel property. The hot spring pools with the water massage chairs/jets were heavenly after a long day! I will definitely go back!!

The hotel was amazing and so beautiful and all the pools were so nice and it was really a great place. Our only complaint was that the sound from the room next to us carried a lot and it was not sound proof at all. We kept getting noisy neighbours and didn’t sleep much since even when we asked them to be quieter they weren’t. Please let the hotel know. I am not sure if they can do anything to sound proof it but at least then they know it’s an issue. Makes for cranky kids when there is no sleep.

Sometimes the shuttle runs late but otherwise all staff is very nice and helpful!

We had so much fun at this hotel. All the different pools and slides. It was extremely hilly though so walking to the room wasn't a walk in the park. The breakfast was EXCELLENT, so many options and loved the fresh tortillas for breakfast. Plus, there was a nice on-site nature walk.

Staff were fantastic. Loved the bartenders, pool, slides, hike and wildlife. It was extremely clean and well kept!

We enjoyed staying here although were grateful to have our own car as it's a bit of a trek to the pools and restaurant. The restaurant is on the expensive side and you're a bit of a captive audience. One trip to the breakfast buffet seems to encourage people to load their plates and leads to waste. We liked that the hotel was eco friendly. They also provided a packed breakfast on the day that we had an early pickup.

Loved Los Lagos. We had one issue after a hard rain where the ceiling leaked but it was promptly fixed. The grounds were so lush and green. We enjoyed the daily breakfast. We at most dinners in town.

The hotel was really nice! The multiple pools and spa was amazing. The one issue we had with this location was our hotel rooms were on the opposite side of the resort as our family. There is a shuttle but he takes lunch and dinner breaks and no one runs the shuttle during this time. This made it very inconvenient when you are staying at the top of the resort. Also there is no wifi in any of the rooms. This was very disappointing.

More of a classic resort than I expected, which was nice. large, comfortable rooms that weren't too fancy, but good amenities. Breakfast was extensive and the hot springs are a godsend every evening. Fun, fun waterslides and beautiful views.

Los Lagos was a great place to stay. The staff very helpful, but somewhat more behind the scenes. You didn't really notice the staff that much, but very friendly and helpful when we needed something. The grounds and facilities at Los Lagos were top notch! It was so beautiful! The pools, the flowers everywhere, the birds and butterflies, and especially the scenery. Wow! What a beautiful place!! The restaurant was very good, with a lot of good options. The free breakfast was the best I have ever seen.

The hotel exceeded our expectations. Food, drinks and coffee should be available 24/7. Coffee in the room would be nice. Bars open earlier for mimosas or bloody Mary’s in the pool. We really didn’t see or interact with staff unless we took it upon ourselves to go to the front desk.

IMPORTANT! This is really two hotels. One with rooms that are close to the main complex. this is what we liked. The other set of rooms are very private and a shuttle ride away. For us that is terrible but some people may like that better, we did not like that at all. Fortunately, the staff was able to transfer us to the main building on our third day so we were where we wanted to be for half the time.

This hotel was wonderful. We loved the hot springs, everything was clean, and the food was good, though expensive.

We loved everything about this hotel. Breakfast had tons of choices and it was all delicious. The hot springs and slides were great for the kids. We spent hours and hours swimming. The staff was all courteous and helpful.