very nice and clean staff was very helpful. If there were any problems they took care of it right away
Again, fantastic place. Great service and amenities. Beautiful. Great beach. Loved all the bars. The only issue we had was finding a place open in-between meal times.
On a side note: Being at an all-inclusive put a damper on getting out and exploring the area. There are so many fun and interesting places to dine and see (like in Tamarindo). So many artists selling their work that we did not get to see.
This was a top end resort. I liked the all inclusive value. Great food and pool was amazing. I didn't expect the vendors on beach but ended up getting a great massage for $20 USD. We didn't go on beach (red tide day 1) but the pool and grounds were good. I was expecting a big beach with cabanas for some reason. Like Aruba. Anyway. Beautiful place and comfortable. Really like it.
Our room was not ready upon arrival but we were able to get wristbands,eat lunch & use facilities. We were really disappointed that there were no beach chairs, and that vendors (massages) harass you when trying to access the beach. No restaurants are water front, surprisingly. We added this resort for the beach access, and it was basically a let down. Bugs in our bathroom, but nice rooms overall. Lots of cats on our porch, and pizotes galore.
The service in the French restaurant was very poor, main dishes not available, the Latin American restaurant was the same, very bad services, cold food, their answer to us, was that they were very busy.
We book a five stars hotel with beach, not a hotel with access to a public beach, we were not able to enjoy the beach, not chairs or service in the beach.
In the other hand the tour staff was great, we enjoy our tours.
Now we are home and find out and extra charge of $140.00 in the credit card, we are hoping to resolve this issue with the hotel as soon as possible
No beach views from property, even though it is on beach a little deceiving
A little problem with our air conditioning - appeared to be stuck on a cooler temperature but resolved. Restaurant choices were very good, food wonderful and all in all...pleasant staff, attentive and always smiling and a pleasant experience.
I did not realize that the beach in front of the resort was public and that the resort did not have services on it. Otherwise, it was great!
Food was disappointing
The staff was very friendly and helpful. The pools were nice. The food did not really meet our expectations for the price.
We were not able to bring Lounge Chairs onto the beach. That was disappointing.
Nothing to do after 6:00 PM because everything was closed. Really boring
This hotel and staff were amazing. Everyone was so nice and helpful. It was nice to not have to think about prices or money as it was already included. The staff treated us like royalty and we were very gracious for that
No nightly entertainment. Never enough towels for 4 people in the room. I had to call for a set every night.
Overall it was nice. The transfer into Tamarindo was way overpriced!
Service at tabacon was a lot better than Westin.
Westin. One stAff was not friendly. Otherwise everyone else was great!
The accomodations were terrific but the food was hit and miss. It was very difficult to get reservations at the a la cart restaurants at the times that we wanted to eat causing us to eat at the buffet all of the time. There was a lot to do at this hotel. Loved all of the animals that we saw here. Wish I could have stayed here one more day.
Loved the beach, the pool, the rooms were spacious. We upgraded to family and therefore had access to premium liquor and a room closer to the pool.The grounds were beautiful, the wildlife awesome. We would sit on our balcony and watch monkeys, coatis, iguanas, and various birds. We liked the food options. The beach needs more staff. The family area by the pool was great, concierge service.
This is a beautiful resort.
Food was delicious, rooms were beautiful and the beach was great.
Beautiful resort, can’t wait to come back!!
Perfect perfect perfect!!!!
Great food and accommodations
Again, this Resort was outstanding! Food was fantastic. And the service excellent!
The room had a serious mold issue. The AC was not able to eliminate it and AC did not run effectively. Room was always too warm. In talking w/other guest they experienced the same issues.
The Westin is a lovely hotel, staff were excellent, our room was in a quieter part of the resort, and it was lovely to have the perks of the family grade, but I'm not sure I'd stay here again. It's in an isolated location so unless you have your own car or get taxi's there's nowhere else to go. It's a much bigger resort than I anticipated and didn't really feel "Costa Rican" -- we could almost have been anywhere. I would have preferred a smaller resort, something that felt a little more "local". Food at Spirula was very good but the other venues we ate at were just ok.
We stayed in the adult hotel. David our concierge was excellent!
Nice resort, staff was excellent. Did not give a 10 to overall experience just because we didn't like the mega-resort experience as seemed crowded and busy, not as relaxing as the ambience at Arenal.
Everyone I talked to was so Helpful
Wonderful experience, beautiful property, accomodating staff.
Hotel is huge and very influenced towards the American guests / culture. As a couple we were glad we stayed at the Royal Beach Club - at times there were only a few other couples around the pool which meant it was very quiet most of the time. The other part of the hotel was much noisier and had a bit of a Disney feel to it. Some restaurants were so large that they seemed factory like and in these some of the service staff lacked any personable qualities. We liked the Italian and some of the other smaller restaurants but that is a matter of personal choice. The food ranged from ok to good - but they were catering for a large number of people which has an understandable impact.
Awful Resort! We requested to stay at 5 star resorts. At best this is a 3 star. It is outdated, dirty and has a ton of deferred maintenance.
The Westin was top notch
Long wait at check in.
Food could have been better.
The hotel was nice but compared to Arenal Nayarit it just was not as beautiful or comfortable and the staff not as friendly. Very nice hotel overall though.
Great experience! Would definitely go back!
Tough to compare to The Springs. Sit down dinner's with waiter service were excellent.
Super nice place!
The Westin, service, and staff were incredible. Top notch, the place was incredible.
The restaurants had dress codes that we were not prepared for so we weren't able to take advantage of the nicer ones. The room was really dark and the bed not that comfortable. The pool was nice.
Dinner reservations were impossible to get.
Super fun and relaxing. Loved the beach.
The resort was beautiful, had everything you could imagine, and the staff was very friendly. The food wasn't that great and we had to avoid the beach all together because pedelors lined the entrance and beach to try to sell you their goods or services.
The experience was the most enjoyable can't wait to do it again!
Rooms could use a dresser. More storage for clothes
This was the best service and best group of employees I've ever encountered in customer service.
Fantastic food was very delicious especially at the Italian Restaurant Servers were excellent !! Pizza restaurant was also fantastic along with cart service One.negative thing no one had Chardonnay wine at most of the restaurants we eat at or a Pino Grigrico
Everyone on staff was great! If I had to complain, the breakfast was sub par (every other meal was great) and it was kind of annoying having to move out of the way for trucks driving through the hotel all day. Otherwise, it was beautiful.
resort a little large for us. My wife and I really disliked the bath shower combination. The style of it made for a very difficult and somewhat dangerous entry and exit
We were not crazy about our room. But it worked out.
The resort was very nice but the beach area is not really made good use of by the resort. The resort did not have enough lounge chairs or umbrellas for the people who wanted to be on the beach so we had to go by the pool with the typical rowdy over drinking all inclusive goers. Over all the resort is very nice especially if you golf but it did not compare with our first resort and we are not sure if many could.
No real issues here just not nearly as nice as Nayara.
The hotel was very spread out. We either had long walks to eat and beach or had to call for transport. The beach wasn't that nice and you had to walk thru hawkers to get there! The pool was very nice. Unfortunately I became ill, the hotel Dr. Took care of me and the cleaning staff were very quick to assist and cleanup for me!!
the westin was amazing. every minute of our stay here was paradise. staff were unbeleiveably good. accomodations were amazing.
Wonderful hotel, great food, lots to do for everyone.
Poorly staffed, poor English understanding, room was hot, hot, hot.
The staff and accommodations were perfect. We great enjoyed the hotel
Great place, but hard to get dinner reservations in restaurants with AC….would suggest making that part of trip pre-planning…would also suggest beach club accommodations for more private pool and access to restaurant with AC for breakfast and lunch!
When we checked in, they initially wanted to put us in two different bungalow's. I requested we at least be in the same bungalow, they made it happen. Too bad the area is in an extended drought. The place would I'm sure look even more terrific.
Excellent hotel, fabulous food
Loved the all inclusive aspect and the hotel gave us an upgrade. The resort was nice but hotel room was average. Nothing out of the ordinary.
We were told to stay away from all inclusive resorts and now we know why. It was very nice, but it was very typical. Didn't feel the local flavor. Also, there was no alcohol in the drinks and food was in very small portions unless you went to the buffet. Staff was nice but not personable.
We loved the place. The rooms where beautiful.
It was an amazing resort that exceeded our expectations. It was beautiful and the food was excellent.
My only comment to them was that they shouldn't charge for wi-fi.
Very nice hotel. Hotter than expected in middle of day, but air conditioned rooms were nice during that time. Food was quite good, though variety of food at buffet could have been better.
Very nice hotel, food and service was amazing!
I think it was hard to come to the westin after Nayara because Nayara was so clean and the food was so amazing. We enjoyed the Westin, but the cleanliness and comfort of the rooms didn't impress us, but the staff was very friendly and helpful and the property was beautiful.
Other than the heat, the staff and hotel was great.
Hotel was too big for our liking, but it was still enjoyable. The food at the restaurants was surprisingly better than I thought but the having to have a reservation when the restaurant was literally half empty was ridiculous. People said the same thing on Trip Advisor so the Westin should re-think their dining program.
Beautiful place - great food - would stay there again