Some staff very friendly some not. It seemed as if there was staff shortage and people were overworked
The staff was amazing and the food was terrific
The hotel grounds, the check in staff and golf cart drivers were great. The pool was a little dirty and a couple of the bartenders were not the friendliest but overall it was still a great time
The staff was great, we had some logistical and cleanliness troubles, but overall it is a beautiful spot! We loved the all-inclusiveness.
Food and service were amazing
Food is amazing as expected! Staff was happy!
We loved it here! The staff was exceptional.
We had an amazing stay at the Westin. Everyone of the staff members we had interactions with were wonderful. From the housekeeping, greeting staff, kitchen, pool, etc... They all were so nice & accommodating while really making it their mission for us to enjoy our stay. The beach & pool are both fantastic. We spent our free day enjoying drinks and swimming in both with a little beach yoga in between. We enjoyed each & every meal here from breakfast to dinner at each restaurant. The food was top notch. Lastly, the nightly shows were a great way to wind down from each day after dinner. 10/10 stay
Food was just ok
The Westin blew us away. Took about a day to get our bearings but the facility was top notch.
After being at the Arenal Springs the feel of this resort was a let down. It was big and impersonal, but this was our own choice. The food was great, and the service was good, typical all inclusive. I wish we would have done another boutique resort for the experience but this was nice for the kids to get whatever they wanted w/out stress of extra money. The beach was amazing. The beach chair guy was very nice and accommodating. We enjoyed being able to shop & get excursions on the beach. The massage ladies were a bit annoying but manageable. The pool bartenders were mostly grumpy and made us leave the bar (because of covid) so that was sort of upsetting, but I guess understandable. Wearing a mask everywhere was also super annoying, they were very strict about it, which I guess is good for their standards. We were bummed we were unable to get restaurant reservations we desired due to it being filled up before we got there, which we felt was very unfair. The rooms were very well laid out and comfortable. Our refrigerator did not shut right so it didn't stay very cold, but we made it work. The beds were super comfortable! The guys enjoyed the golf course. Overall it was a fine resort but we would not come back to this resort if we were in Costa Rica again.
Great place! Would definitely stay again!
We loved this hotel. It was beautiful and a perfect place to relax! We loved having the adults only pool and restaurant as an option, while still being able to go to the main pool and restaurants as well! It was a great, relaxing resort. The staff was very friendly.
The staff was so helpful and nice. Everything was all inclusive and we felt like royalty! The hotel room did have some ants coming through the window, but everything else was amazing. The food, the animals, the beach and activities. Would definitely recommend to friends and family.
Did not want to leave...wonderful accomodations staff, pool, everything!! Loved it!
Huge, glamorous resort; one of the nicest weve ever seen. Iguanas, Coatis and exotic birds, beautiful palms and other trees and flowers are everywhere, gorgeous small beach (with $20 massages right at the entrance!). Massive creative luxe pools with swimup bars and food. Too many restaurants to count, dozens of bars, stores on site. Our room was basically a condo with a huge luxury bath and a living room. (some small maintenance issues but quickly fixed), we even had a private porch with comfy rocking chairs. Staff is off the chart with almost no exceptions; walking is great but there are shuttles everywhere you can just hop on. We needed an atm: they picked us up at our room on 2 minutes notice, drove us to the lbbby, waited an drove us back. we'll be back. Pro tip: pay extra for the club rooms (family club or one of the others). They're not just bigger and better located, but the best restaurant and the much better pool area are exclusive to the club rooms. That pool has 1/10 the crowds and noise, insanely great towels, a topnotch bar and restaurant poolside, palm trese shade, an inpool spa and concierges that cater to your whims. Way worth it..
Grounds could use a little more care. Disappointed with beach. So many offers of “massage” and ski jet tours. Couldn’t find someone to help with chairs one morning. Ended up staying by the pool instead.
Our first time in an all inclusive resort with this quality. Our Concierges Bergen and Jairo were outstanding. The food was excellent included breakfast, room service and dinners with great variety.
Excellent sevice. Food was good but not great
Very nice resort. We enjoyed the resort but glad we went to other places in country so we could really feel the local experience which the resort did not have.
Lovely resort. Excellent food. Friendly staff.
Internet didn't work in our room half the time. We called multiple times but either they couldn't fix it or it would be fixed for a few hours and then go out again. TV also went out. For the price we spent too much time on repairs. Also did not like that by the time we got there it was hard to get reservations for dinner at the different restaurants. You should be told ahead of time to get reservations or they should hold reservations for when new people check in.
nice location, good food
the activity centre staff were a little reluctant in giving equipment and were a little rude
rest all staff were awesome
another amazing vacation we had at the Westin
Incredible staff at this resort we enjoyed it so much and felt welcome. We were able to experience all of the included options of our stay and we loved it.
For a name brand resort, it was really nice! The staff was great, the food was excellent, and the room was clean. For me, I prefer smaller more local resorts, so this was nice to try but not my favorite. I think it's a little expensive compared to other more intimate/cozy resorts I've been at.
Staff were great; food options were excellent
Loved every aspect of the hotel.
Great hotel, food and animal life.
This was such a beautiful resort. Every staff member was so nice and accommodating. The beach was gorgeous. My only complaint was the sound of ATVs that interfered with the tranquility of the surroundings.
Extremely convenient and great gym
I would have appreciated more night life. The staff were great and the food was terrific.
Beautiful beach and resort. Food and drinks were very good for all inclusive.
The hotel was a bit too big and the main pool was a little too rowdy for us. The staff was hit or miss as far as service and attentiveness. The grounds were beautiful and extremely well maintained. The reception areas were extremely helpful and nice. The private pool area and Faisenella were absolutely the best part of the stay.
Excellent property, clean, friendly staff. Would return 100%
Our room had a/c issues, which we reported to the staff.
Everyone was very friendly and the place was beautiful.
bad resort , this resort is like a Mexican style all inclusive with many young drunk punks, would not stay there ever again and would not recommend to anyone
Its a nice property, it could use another pool as it felt crowded. Our towels were dirty but got them changed right away. The food was good, the staff were very accommodating, I can't say enough about the friendly staff.
Hotel and food at all restaurants were great. Had a great time and learned a lot about the area from our bartender, Donald (Taco) Garcia at the Astria, a lovely man, great personality.
A few of the staff were great, some were bad, most provided "OK" service but nothing special. A big step down in service quality in general from our previous resorts. Other than that it was great.
Only one restaurant was poor service and poor food quality (Latin Americans). I would have liked more information on how to get into town to see more of the area. Saw the most wild life right outside our door than any other place.
This property is beautiful!! The beach is gorgeous. The people are friendly. I was upgraded to the adult only section at no additional charge. That makes this person who doesn't have children very happy! On my walk to breakfast the last day I ran into about 30 monkeys having a blast swing and talking in the trees. Then on the way back from breakfast I ran in to a bunch coati. That really made my day! I got great pics and video.
Problem daily with the Air Conditioning. We complained numerous times before someone came to check it. They finally changed the unit. But it still never worked properly. We were lucky it wasnt too hot this week. We did not like the beach area and did not know you could not bring a chair or have drinks on the beach. This should be stated. Was a very big disappointment. WE had to take a 50$ shuttle to a local beach to lay on chairs. The food was excellent, but you had to have a reservation for every restaurant , except the main buffet which was not as good and fancy as the sit down places. We had an issue with a hostess not seating us because we were early for our reservation, the place was empty. We went somewhere else, and with lots of wonderful help from our Beach Club concierge he was able to get us a wonderful table and food without a reservation! We were glad we paid extra for the adult area. Was worth the extra !
Very restful and delightful resort. The
The wildlife at the resort was very enjoyable to watch.
Had to argue at check in for king bed which is what we paid for and tried to put us in a room with double beds. We got what we wanted but it was a hassle and didn’t get into our room until 5pm
This resort was 10-star but the feeling was less intimate. The staff are super friendly but make less eye contact than Arenal. It's more of an American feeling than Costa Rican. That's not a complaint because we really loved it, it's just an observation.
PERFECT! When we arrived the staff had even reserved restaurants for us! Food was good, facilities were fantastic, staff was attentive and pleasant. There was always a grouping of chairs available at pool, even though peak period.
New Years' celebration was spectacular. The hotel really did a terrific job!
All inclusive hotel was great. Good food options and relaxed atmosphere.
Great hotel, awesome value with all inclusive for everything we wanted to do. Beach scene with sellars lined up as you enter the beach is a annoying, too bad they can't control what feels like harassing. Hotel does feel safe and food etc. was excellent
this was my husband favorite place glad your staff recommended he said to say thanks I love the beach the most it was beautiful we will stay here again definitely I will remember Monce the hostess very nice person we
The hotel was generally nice, but felt too big and could have been anywhere in the world. The beach access was also limited and filled with people trying to sell things immediately on beach arrival. The staff were awesome. Just not all all the experience we were looking for.
We loved it here. The food was great, the beach was beautiful and quiet and the pool was fun. They also had great activities and shows.
very nice and clean staff was very helpful. If there were any problems they took care of it right away
Again, fantastic place. Great service and amenities. Beautiful. Great beach. Loved all the bars. The only issue we had was finding a place open in-between meal times.
On a side note: Being at an all-inclusive put a damper on getting out and exploring the area. There are so many fun and interesting places to dine and see (like in Tamarindo). So many artists selling their work that we did not get to see.
This was a top end resort. I liked the all inclusive value. Great food and pool was amazing. I didn't expect the vendors on beach but ended up getting a great massage for $20 USD. We didn't go on beach (red tide day 1) but the pool and grounds were good. I was expecting a big beach with cabanas for some reason. Like Aruba. Anyway. Beautiful place and comfortable. Really like it.
Our room was not ready upon arrival but we were able to get wristbands,eat lunch & use facilities. We were really disappointed that there were no beach chairs, and that vendors (massages) harass you when trying to access the beach. No restaurants are water front, surprisingly. We added this resort for the beach access, and it was basically a let down. Bugs in our bathroom, but nice rooms overall. Lots of cats on our porch, and pizotes galore.
The service in the French restaurant was very poor, main dishes not available, the Latin American restaurant was the same, very bad services, cold food, their answer to us, was that they were very busy.
We book a five stars hotel with beach, not a hotel with access to a public beach, we were not able to enjoy the beach, not chairs or service in the beach.
In the other hand the tour staff was great, we enjoy our tours.
Now we are home and find out and extra charge of $140.00 in the credit card, we are hoping to resolve this issue with the hotel as soon as possible
No beach views from property, even though it is on beach a little deceiving
A little problem with our air conditioning - appeared to be stuck on a cooler temperature but resolved. Restaurant choices were very good, food wonderful and all in all...pleasant staff, attentive and always smiling and a pleasant experience.
I did not realize that the beach in front of the resort was public and that the resort did not have services on it. Otherwise, it was great!
We stayed in the adult hotel. David our concierge was excellent!
Nice resort, staff was excellent. Did not give a 10 to overall experience just because we didn't like the mega-resort experience as seemed crowded and busy, not as relaxing as the ambience at Arenal.
Everyone I talked to was so Helpful
Wonderful experience, beautiful property, accomodating staff.
Hotel is huge and very influenced towards the American guests / culture. As a couple we were glad we stayed at the Royal Beach Club - at times there were only a few other couples around the pool which meant it was very quiet most of the time. The other part of the hotel was much noisier and had a bit of a Disney feel to it. Some restaurants were so large that they seemed factory like and in these some of the service staff lacked any personable qualities. We liked the Italian and some of the other smaller restaurants but that is a matter of personal choice. The food ranged from ok to good - but they were catering for a large number of people which has an understandable impact.
Awful Resort! We requested to stay at 5 star resorts. At best this is a 3 star. It is outdated, dirty and has a ton of deferred maintenance.
The Westin was top notch
Long wait at check in.
Food could have been better.
The hotel was nice but compared to Arenal Nayarit it just was not as beautiful or comfortable and the staff not as friendly. Very nice hotel overall though.
Great experience! Would definitely go back!
Tough to compare to The Springs. Sit down dinner's with waiter service were excellent.
Super nice place!
The Westin, service, and staff were incredible. Top notch, the place was incredible.
The restaurants had dress codes that we were not prepared for so we weren't able to take advantage of the nicer ones. The room was really dark and the bed not that comfortable. The pool was nice.
Dinner reservations were impossible to get.
Super fun and relaxing. Loved the beach.
The resort was beautiful, had everything you could imagine, and the staff was very friendly. The food wasn't that great and we had to avoid the beach all together because pedelors lined the entrance and beach to try to sell you their goods or services.
The experience was the most enjoyable can't wait to do it again!
Rooms could use a dresser. More storage for clothes
This was the best service and best group of employees I've ever encountered in customer service.
Fantastic food was very delicious especially at the Italian Restaurant Servers were excellent !! Pizza restaurant was also fantastic along with cart service One.negative thing no one had Chardonnay wine at most of the restaurants we eat at or a Pino Grigrico
Everyone on staff was great! If I had to complain, the breakfast was sub par (every other meal was great) and it was kind of annoying having to move out of the way for trucks driving through the hotel all day. Otherwise, it was beautiful.
resort a little large for us. My wife and I really disliked the bath shower combination. The style of it made for a very difficult and somewhat dangerous entry and exit
We were not crazy about our room. But it worked out.
The resort was very nice but the beach area is not really made good use of by the resort. The resort did not have enough lounge chairs or umbrellas for the people who wanted to be on the beach so we had to go by the pool with the typical rowdy over drinking all inclusive goers. Over all the resort is very nice especially if you golf but it did not compare with our first resort and we are not sure if many could.
No real issues here just not nearly as nice as Nayara.
The hotel was very spread out. We either had long walks to eat and beach or had to call for transport. The beach wasn't that nice and you had to walk thru hawkers to get there! The pool was very nice. Unfortunately I became ill, the hotel Dr. Took care of me and the cleaning staff were very quick to assist and cleanup for me!!
the westin was amazing. every minute of our stay here was paradise. staff were unbeleiveably good. accomodations were amazing.
Wonderful hotel, great food, lots to do for everyone.
Poorly staffed, poor English understanding, room was hot, hot, hot.
The staff and accommodations were perfect. We great enjoyed the hotel
Great place, but hard to get dinner reservations in restaurants with AC….would suggest making that part of trip pre-planning…would also suggest beach club accommodations for more private pool and access to restaurant with AC for breakfast and lunch!
When we checked in, they initially wanted to put us in two different bungalow's. I requested we at least be in the same bungalow, they made it happen. Too bad the area is in an extended drought. The place would I'm sure look even more terrific.
Excellent hotel, fabulous food
Loved the all inclusive aspect and the hotel gave us an upgrade. The resort was nice but hotel room was average. Nothing out of the ordinary.
We were told to stay away from all inclusive resorts and now we know why. It was very nice, but it was very typical. Didn't feel the local flavor. Also, there was no alcohol in the drinks and food was in very small portions unless you went to the buffet. Staff was nice but not personable.
We loved the place. The rooms where beautiful.
It was an amazing resort that exceeded our expectations. It was beautiful and the food was excellent.
My only comment to them was that they shouldn't charge for wi-fi.
Very nice hotel. Hotter than expected in middle of day, but air conditioned rooms were nice during that time. Food was quite good, though variety of food at buffet could have been better.
Very nice hotel, food and service was amazing!
I think it was hard to come to the westin after Nayara because Nayara was so clean and the food was so amazing. We enjoyed the Westin, but the cleanliness and comfort of the rooms didn't impress us, but the staff was very friendly and helpful and the property was beautiful.
Other than the heat, the staff and hotel was great.
Hotel was too big for our liking, but it was still enjoyable. The food at the restaurants was surprisingly better than I thought but the having to have a reservation when the restaurant was literally half empty was ridiculous. People said the same thing on Trip Advisor so the Westin should re-think their dining program.
Beautiful place - great food - would stay there again