Westin Playa Conchal Resort and Spa

Great resort!

My only wish was that the tv in the room was accessible for all and not just for the main bed. Also, they should definitely have another mirror besides the one in the bathroom, so you can continue to get ready while someone else is taking a shower.

The hotel was great. Food and pools were fantastic.

The Westin was a completely different world, compared to El Mangroove. It was a perfect compliment after a couple low key, relaxing days. It was a world within itself and was so much larger compared to El Mangroove. The beach was beautiful. We really appreciated the club area and kid free pool. The only down side was our last night when I was trying to relax and enjoy the quiet kids free pool area. There were a group of kids hanging out and drinking in the pool after. Also, we did not realize that dinner reservations need to be made in advance as they can book out. Luckily, we liked eating late and the staff helped us make reservations at all the restaurants we wanted to enjoy.

Wonderful resort!! We loved everything about this resort except for the dinner reservation system. It was very poorly organized and not automated. We had to fight to get reservations and no one responded. And the restaruatnts weren't even full, when they had said they were full. They were empty but apparently there were no tables to reserve. Made no sense.

The staff at reception did not meet my expectations. We spoke to several different staff and received several different answers. Very frustrating. In the end, our needs were met.

Our patio and window view faced the air conditioner and maintenance area of the resort - not very picturesque - but overall the room was excellent.

We chose this all inclusive resort to finish our trip, to spoil ourselves per the amenities. We are not usually "all inclusive" oriented and we reminded ourselves why we rarely go to such resorts. Despite this we enjoyed ourselves as planned and we made the most of what was offered. From our first greeting upon arrival we sensed a somewhat "smug" attitude, not as personal and warm as we enjoyed everywhere else. We were spoiled by the "anniversary" extras we had received with genuine warmth and unexpected acknowledgement. At the Westin we felt more like just another number. Although they told us we had been upgraded to a great location we think we would had preferred a little quieter location. Our apparent upgrade was well located per the amenities but the negative was the noise from the loud disco music by the pool and being too close to those "large" groups or parties enjoying the resort a little too much selfishly amplified by alcohol etc . It is an expensive resort well located with a beautiful beach but maybe too large for our comfort. We wanted to relax in the warmth of the surf, sand and sun which we did but I am sure there are other options and better value to exceed our preferences.

Well run and managed for a huge facility. So large and a bit overwhelming. Disappointed in the adjacent beach. The restaurant reservation system was quite annoying; did not feel in a vacation relaxed mode when you had to reserve way ahead of time. In addition, the walk-in meal opportunities were relatively sparse. Next time we will aim for a smaller, more boutique type of establishment.

I was disappointed with the service. I had request distilled water and on check in was asked to pay US $ 18 in cash for it. I found that very odd later as there was no record or proof of this transaction. I found that quite pricey as distilled water is not expensive. I was not charged extra for the same water at Arenal resort. The quality of food was not good at one of the restaurants and the other restaurants was just okay.

Gorgeous hotel, great service.

Shuttle operators were very friendly and accommodating. Front desk staff was so-so.

The food in some of the restaurants was slightly below par.

The anniversary dinner and cake and drinks were great and we were very pleased with the staff at this venue

Los desayunos son buenos, pero el resto comida en los restaurantes necesita mejorar. Todo el staff de hotel eran muy serviciales y corteses. Tardanzas comida sin sabor y no completamente terminada.

The grounds of the resort were beautiful! Vast lawn areas and gardens everywhere. The rooms were comfortable and each of ours had a porch or area to sit out. The pool was huge and not crowded. There were plenty of seats around the pool and many in the shade so we were able to get comfortable without having to "save" seats for our group. The restaurants were able to seat our big group without any trouble. The beach was only a few steps away and offered the most beautiful sunset pictures you could ever wish for. All staff that we interacted with were pleasant and helpful. The best part of our stay there was the monkeys! We didn't need a tour to be able to see them and the other wild life right on the grounds. We had great fun and many photo ops of the monkeys flying from tree to tree and just crossing the grounds right in front of our rooms. The resort was big, but walkable to the restaurants and pools or with a simple phone call, a shuttle was sent quickly to your room or where ever to transport you to your destination. Again, at this resort, check in was ready for us and the staff was organized and helped us quickly through the process of getting room assignments, keys and info about the resort. Check out was quick and easy and shuttles were sent right on time for luggage pickup. I would stay there again and have not a single doubt about recommending this resort to others.

Overall a beautiful hotel and grounds. Some of the staff was fantastic, most were great, and a couple were subpar. The pool floor was too sharp and ripped the skin of our toes after relatively minimal use.

Beautiful hotel - a bit over-whelming until you understood the place and how it all works! We were a bit far from everything - so would request to be a bit closer to restaurants and pool.

The facilities and staff were excellent. Were the hotel scored poorly was lack of activities especially at night.

This is a beautiful spot. The bungalows are really spacious and lovely. The beach is a bit underwhelming. Right outside the resort you are met by a ton of locals asking if you want a massage or tour. The Westin does not own the beach so you feel kind of attacked going to the beach. The beach is nice but it has a lot of shells. The pool is great but it is hot. They really can't keep it cool enough to be refreshing. That said, the staff are amazing. The food is great. The grounds are beautiful and we saw at least two dozen monkeys. It's lovely. I just felt like compared to Arenal Springs, it felt more "American Costa Rica" than authentic "Costa Rica".

It’s was a Westin I thought the grounds would be nicer. The rooms were nice. Pools close at 6:00. Hard to get a drink. Hard to get reservations.

This was our first all-inclusive hotel. Our stay at the Westin Playa Conchal was mindblowing! The restaurants, activities, and sights were amazing!